Jakob Schneider – författare
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5 produkter
5 produkter
469 kr
Skickas inom 5-8 vardagar
In this book, you’ll find 54 hands-on descriptions that help you do the key methods used in service design. These methods include instructions, guidelines, and tips-and-tricks for activities within research, ideation, prototyping, and facilitation. This is the print version of the method companion to the book This Is Service Design Doing (#TiSDD). It includes the same content that you can find free on the book website, tisdd.com, but nicely revisualized and presented in a professional bound format. Caveat: While methods are the building blocks of a service design process, owning a pile of bricks does not make you an architect or even a bricklayer. Success in doing service design certainly requires a mastery of these methods. However, you must also be able to combine them into a process that fits the context and needs of your organization and guide people through this new way of working. This book only contains the building blocks—the methods. It doesn’t detail how to assemble them into a cohesive design process or how to plan or manage it. Neither does it describe why people should invest in service design nor explain how to bring service design to life in your organization. For all of this (and more), please read This Is Service Design Doing.
365 kr
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238 kr
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This is Service Design Doing
Applying Service Design Thinking in the Real World
Häftad, Engelska, 2018
469 kr
Tillfälligt slut
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used.You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.
1 645 kr
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While the study of antiquity and its reception has been an important subject of study for centuries, theoretical approaches to the ways in which reception operates in practice have proven difficult to establish. Classical works, images, and narratives have a long- and wide-ranging reception history and in tracing this history, scholarship has long emphasized that classical receptions shift over time. Given the enduring and, indeed, expanding popularity of the classics, more recent approaches have started to explore those complex receptions as matters of mnemohistory, or cultural histories of memory. Memories of Antiquity builds on this view of classical reception as a mnemohistory by collecting a set of global and transcultural examples in which the study of classical reception is usefully conceptualised through the lens of memory. The collection is fundamentally interdisciplinary, featuring investigations of literature, pop art, photography, film, and even an actual play podcast. The broad scope of the volume creates a multitude of comparative points on how ancient stories and myths are reframed and remembered in different contexts, opening a dialogue for further inquiries into this rich and complex area of research.