Adrian Martin - Böcker

The Practical Guide to Understanding and Raising Hotel Profitability offers a comprehensive, easy-to-follow breakdown of how to understand profit and loss accounts for hotels. It offers practical advice on how to maximise the profits of this customer-facing business and improve performance results.Chapters cover every aspect of the profit and loss account including marketing, accommodation, food and beverage sales, quality, budgeting, event sales, and all the corresponding costs involved. It explains all the relevant KPIs and industry quirks within the profit and loss document as well as industry benchmarks to equip the reader with the skills to attend high level meetings, complete finance-based assignments and ultimately run their own business. Valuable tips from leading professionals within the industry are included throughout, giving advice on how to improve hotels’ financial results and positively influence net profit through everyday actions.Packed full of practical case studies and written in an easy-to-read-style, this book is essential reading for hospitality students and current hospitality and hotel managers.

The Practical Guide to Understanding and Raising Hotel Profitability offers a comprehensive, easy-to-follow breakdown of how to understand profit and loss accounts for hotels. It offers practical advice on how to maximise the profits of this customer-facing business and improve performance results.Chapters cover every aspect of the profit and loss account including marketing, accommodation, food and beverage sales, quality, budgeting, event sales, and all the corresponding costs involved. It explains all the relevant KPIs and industry quirks within the profit and loss document as well as industry benchmarks to equip the reader with the skills to attend high level meetings, complete finance-based assignments and ultimately run their own business. Valuable tips from leading professionals within the industry are included throughout, giving advice on how to improve hotels’ financial results and positively influence net profit through everyday actions.Packed full of practical case studies and written in an easy-to-read-style, this book is essential reading for hospitality students and current hospitality and hotel managers.

The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the fourth title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels.Typical to the other titles in the series, this latest book is written in a logical format and contains practical tips drawn from real-life industry examples, case studies, industry leaders, and the authors’ extensive backgrounds working in events and hotel management. Topics include definitions of customer service, an answer to that question ‘Is the customer always right?’, how to deal with complaints, how to empower staff to recover customer service, and how to turn new customers into loyal customers. This book is ideal for students of the management of events, hotels, hospitality, or tourism, to be used as a practical resource alongside existing theoretical textbooks. It is also an essential tool for anybody working in the customer-facing industries.

The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the fourth title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels.Typical to the other titles in the series, this latest book is written in a logical format and contains practical tips drawn from real-life industry examples, case studies, industry leaders, and the authors’ extensive backgrounds working in events and hotel management. Topics include definitions of customer service, an answer to that question ‘Is the customer always right?’, how to deal with complaints, how to empower staff to recover customer service, and how to turn new customers into loyal customers. This book is ideal for students of the management of events, hotels, hospitality, or tourism, to be used as a practical resource alongside existing theoretical textbooks. It is also an essential tool for anybody working in the customer-facing industries.

An introduction to social theory and the environment, written for undergraduate geographers. The broad range of topical case studies included are backed up by recommended websites which allow readers to keep abreast of issues such as global warming and GM foods.

Released in 1984, "Once Upon a Time in America" was the final work of Sergio Leone, best known for Speghetti Westerns such as "The Good, the Bad and the Ugly". This "testament film" marries the director's flamboyant, expressionistic style to a story full of profound melancholy and regret. Tracing the lives of a gang of Jewish hoods from their childhood in the New York streets of the 1920s, "Once Upon a Time in America" centres on the relationship between Noodles (Robert de Niro) and Max (James Woods) - an intense friendship destroyed by time, the shifting tides of political history, and mutual betrayal. This study details the film's genesis, its production history and its different versions, and considers it within the context of Leone's evolution as a grand cinema stylist. It illuminates his themes, his method and his aesthetic, and judges his impact upon subsequent generations of filmmakers the world over. Adrian Martin is film critic for "The Age" (Australia). He has won the Bryon Kennedy Award (Australian Film Institute, 1993) and the 1997 Pascall Prize for Critical Writing.

The idea of cinephilia is a crucial one for students of the cinema, but it is often associated with a bygone arthouse era. At the beginning of the twenty-first century, corporatism, public relations and bottom-line accounting seem to govern mainstream film-making. Formula-driven Hollywood blockbusters dominate the world marketplace. In times like these can 'the love of cinema' still flourish? In fact contemporary cinema is stunningly varied and rich. From Taiwan and Iran to Brazil and the Baltic states, it is flourishing and constantly mutating. Directors like Abbas Kiarostami, Hou Hsiao-hsien and Tsai Ming-liang are making extraordinary films that are the equal of the great classics, previously unrecognised works from the past are being discovered, and new definitions and boundaries of genres are being formulated. Even when this work is not widely distributed it is seen at film festivals on every continent and available on DVD; and it is being discussed in a proliferating number of print and web publications. Those who follow and share such work, as contributors from around the world demonstrate in this book, are forming new kinds of critical communities that enable significant exchanges between cultures at a time when other forces seem bent on keeping them mutually isolated. In contrast to any talk of 'the death of cinema', Movie Mutations pronounces the art form alive, well, and still developing in new and unforeseen directions. In weaving together transnational discussions and debates, Movie Mutations shows why the idea of cinephilia is just as relevant today as it ever was.

The major essays of the distinguished and prolific Australian-born film critic Adrian Martin have long been difficult to access, so this anthology, which collects highlights of his work in one volume, will be welcomed throughout film studies. Martin offers indepth analysis of many genres of films while providing a broad understanding of the history of cinema and the history of film criticism and culture. These vibrant, highly personal essays, written between 1982 and 2016, balance breadth across cinema theory with almost encyclopedic detail, ranging between aesthetics, cinephilia, film genre, criticism, philosophy, and cultural politics. Mysteries of Cinema circumscribes a special cultural period that began with the dream of critique as a form of poetic writing, and today arrives at collaborative experiments in audiovisual essays. Throughout these essays, Martin pursues a particular vision of what cinema has been, what it is, and what it still could be.

Loss of biodiversity is one of the great environmental challenges facing humanity but unfortunately efforts to reduce the rate of loss have so far failed. At the same time, these efforts have too often resulted in unjust social outcomes in which people living in or near to areas designated for conservation lose access to their territories and resources. In this book the author argues that our approach to biodiversity conservation needs to be more strongly informed by a concern for and understanding of social justice issues. Injustice can be a driver of biodiversity loss and a barrier to efforts at preservation. Conversely, the pursuit of social justice can be a strong motivation to find solutions to environmental problems. The book therefore argues that the pursuit of socially just conservation is not only intrinsically the right thing to do, but will also be instrumental in bringing about greater success. The argument for a more socially just conservation is initially developed conceptually, drawing upon ideas of environmental justice that incorporate concerns for distribution, procedure and recognition. It is then applied to a range of approaches to conservation including benefit sharing arrangements, integrated conservation and development projects and market-based approaches such as sustainable timber certification and payments for ecosystem services schemes. Case studies are drawn from the author's research in Rwanda, Uganda, Tanzania, Laos, Bolivia, China and India.

Loss of biodiversity is one of the great environmental challenges facing humanity but unfortunately efforts to reduce the rate of loss have so far failed. At the same time, these efforts have too often resulted in unjust social outcomes in which people living in or near to areas designated for conservation lose access to their territories and resources. In this book the author argues that our approach to biodiversity conservation needs to be more strongly informed by a concern for and understanding of social justice issues. Injustice can be a driver of biodiversity loss and a barrier to efforts at preservation. Conversely, the pursuit of social justice can be a strong motivation to find solutions to environmental problems. The book therefore argues that the pursuit of socially just conservation is not only intrinsically the right thing to do, but will also be instrumental in bringing about greater success. The argument for a more socially just conservation is initially developed conceptually, drawing upon ideas of environmental justice that incorporate concerns for distribution, procedure and recognition. It is then applied to a range of approaches to conservation including benefit sharing arrangements, integrated conservation and development projects and market-based approaches such as sustainable timber certification and payments for ecosystem services schemes. Case studies are drawn from the author's research in Rwanda, Uganda, Tanzania, Laos, Bolivia, China and India.

Children will relate to the main characters in the stories as they are the same age as they are, play with the things they play with and are going through the same daily challenges as they are going through. As a result, children will be interested to find out what the characters do in different situations, whether it is confronting a bully, or admitting that they have made a mistake.Each story in Fifty Fantastic Assembly Stories provides a moral dilemma for the character(s) to consider/tackle. The impact of the way in which the character deals with the dilemma is significantly greater as the pupils associate with and relate to the character.The stories can be used at specific times of the year, when issues arise, or whenever you are suddenly called upon to do an assembly. They can even be introduced into the curriculum where appropriate.Adrian Martin is the Head teacher of Greasby Junior School, an Ofsted-rated outstanding community school, located in the Wirral.

Olivier Assayas is best known as a filmmaker, yet cinema makes only a late appearance in this volume. A Post-May Adolescence is an account of a personal formation, an initiation into an individual vision of the world. It is, equally, a record of youthful struggle. Assayas' reflective memoir takes the reader from the massive cultural upheaval of France in May 1968 to the mid-1990s, when the artist made his first autobiographical film about his teenage years, L'Eau froide. The movement of thought and creation known as Situationism is the golden thread that connects and, in part, inspires his memoir. This book also includes two essays by Assayas on the aesthetic and political legacy of Guy Debord, who played a decisive role in shaping the author's understanding of the world and his path towards an extremely personal way of making films. A Post-May Adolescence was first published in French in 2005. Its expanded English edition makes a valuable companion to the first English-language monograph on Assayas' body of work, Olivier Assayas, edited by Kent Jones, also published by the Austrian Film Museum.