Alastair Ross – författare

A ground-breaking new book, Beyond Human Error: Taxonomies and Safety Science deconstructs the conventional concept of human error and provides a whole new way of looking at accidents and how they might be prevented. The majority of accidents and incidents are caused, at some level, by human error. This text provides an introduction to this key field as well as a broad background to the subject. Incorporating the sociology of disaster and accidents into a practical framework, it offers a new paradigm for the subject. The authors address the roots ofhuman error in the Western tradition and discuss the history of human error studies, human factors, and ergonomics, exploring hidden assumptions that have colored past research. They include current methodologies of experimental design, new paradigms, and outlines situated and distributed cognition models, and more useful intervention strategies.

A ground-breaking new book, Beyond Human Error: Taxonomies and Safety Science deconstructs the conventional concept of human error and provides a whole new way of looking at accidents and how they might be prevented. The majority of accidents and incidents are caused, at some level, by human error. This text provides an introduction to this key field as well as a broad background to the subject. Incorporating the sociology of disaster and accidents into a practical framework, it offers a new paradigm for the subject. The authors address the roots ofhuman error in the Western tradition and discuss the history of human error studies, human factors, and ergonomics, exploring hidden assumptions that have colored past research. They include current methodologies of experimental design, new paradigms, and outlines situated and distributed cognition models, and more useful intervention strategies.

Innovating Professional Services provides a practical and detailed guide for change agents and leaders in professional service firms who are seeking to transform their firm’s performance through innovation.

Focusing on the professional services sector, the book highlights process innovation - the re-engineering of services and internal support processes to reduce cost and increase value to clients. Detailed techniques such as the use of lean, process mapping, waste identification, service experience mapping and value profiling are explained, drawing on the author''s extensive experience in working with leading law, business service and consulting firms to create measurable improvements.

With case studies to illuminate the challenges of driving major improvement through innovation, this book is valuable reading for leaders and change agents in law firms, accountants, consultants, architects, financial services and engineering services.

Innovating Professional Services provides a practical and detailed guide for change agents and leaders in professional service firms who are seeking to transform their firm’s performance through innovation.

Focusing on the professional services sector, the book highlights process innovation - the re-engineering of services and internal support processes to reduce cost and increase value to clients. Detailed techniques such as the use of lean, process mapping, waste identification, service experience mapping and value profiling are explained, drawing on the author''s extensive experience in working with leading law, business service and consulting firms to create measurable improvements.

With case studies to illuminate the challenges of driving major improvement through innovation, this book is valuable reading for leaders and change agents in law firms, accountants, consultants, architects, financial services and engineering services.