Anders Henten – författare

This Handbook examines the impacts of AI on the innovation of services, service processes and business models. It presents state-of-the-art conceptual and empirical evidence concerning uses and applications of AI in different service sectors and from varying perspectives.Experts from across the globe survey the current state of automation within the service industry, in particular the recent introduction of AI in knowledge-based work that is proving transformative in professional environments. Chapters analyze AI in relation to classic service theory, and how technology is revolutionizing the service experience, posing the question as to whether this will lead to the full automation of the sector. Contributing authors highlight the contemporary surge in initiatives aimed at developing public policies and regulations regarding AI, and the importance of ethical foresight in the development of innovative AI technology.Interrogating the complexities of AI advancement in an accessible manner, the Handbook of Services and Artificial Intelligence is essential for students and scholars of business and management, information systems, business economics and organizational studies. It is also a valuable read for managers and practitioners within the services sector, especially those interested in the impacts of technological innovation on the efficiency of their companies.

This Handbook examines the impacts of AI on the innovation of services, service processes and business models. It presents state-of-the-art conceptual and empirical evidence concerning uses and applications of AI in different service sectors and from varying perspectives.

Experts from across the globe survey the current state of automation within the service industry, in particular the recent introduction of AI in knowledge-based work that is proving transformative in professional environments. Chapters analyze AI in relation to classic service theory, and how technology is revolutionizing the service experience, posing the question as to whether this will lead to the full automation of the sector. Contributing authors highlight the contemporary surge in initiatives aimed at developing public policies and regulations regarding AI, and the importance of ethical foresight in the development of innovative AI technology.

Interrogating the complexities of AI advancement in an accessible manner, the Handbook of Services and Artificial Intelligence is essential for students and scholars of business and management, information systems, business economics and organizational studies. It is also a valuable read for managers and practitioners within the services sector, especially those interested in the impacts of technological innovation on the efficiency of their companies.

After decades of liberalization of the telecommunications industry around the world and technological convergence that allows for increasing competition, sector-specific regulation of telecommunications has been on the decline. As a result, the telecommunications industry stands in the middle of a debate that calls for either a total deregulation of access to broadband infrastructures or a separation of infrastructure from service delivery. This book proposes new approaches to dealing with the current and future issues of regulation of telecommunication markets on both a regional and a global scale.This volume represents a valuable compendium of ideas regarding global trends in the telecommunications industry that focus on market and regulatory issues and company strategies. With an international cast of contributors, Regulation and the Evolution of the Global Telecommunications Industry also provides insight into topics including: mobile Internet development, structural function and separation, global experiences with next generation networks, technology convergence and the role of regulation, and the regulatory impact on the balance between static and dynamic efficiencies. The empirical evidence and experiences presented here illustrate the diversity of thoughts and research that characterize this important area of academic and business research. Thus, it will be a critical reference for scholars and students of regulatory economics, policy and finance and researchers and administrators of the telecom industry.