The purpose of this book is to offer insights into the complex and often unclear context of public sector management, providing a new theoretical and practical approach to the analysis and interpretation of these issues. The book is grounded in the awareness that the public sector has too often shown inefficiencies, despite the expensive measures taken, and from manifold perspectives such as the economic, social, organizational, and institutional ones, among others. It acknowledges the lack of behavioral, cultural, and context-oriented research in the field, thus proposing to innovate the debate and to expand the current understanding of which organizational features characterize modern public administrations, what factors influence the predominance of different models, with a special focus on the Italian setting, benefiting from a wholly comprehensive innovative methodological approach.

The findings offer key implications for theory, practice, and policy-making, contending the importance of holistic approaches to the debate and abandoning pre-constituted schemes to put forth the relevance of behavioral models. It offers a key message: contextual-specific and cultural factors influencing individual behaviors are important and should better influence policy-making processes, towards "glocalization" in order to improve quality.

The purpose of this book is to offer insights into the complex and often unclear context of public sector management, providing a new theoretical and practical approach to the analysis and interpretation of these issues. The book is grounded in the awareness that the public sector has too often shown inefficiencies, despite the expensive measures taken, and from manifold perspectives such as the economic, social, organizational, and institutional ones, among others. It acknowledges the lack of behavioral, cultural, and context-oriented research in the field, thus proposing to innovate the debate and to expand the current understanding of which organizational features characterize modern public administrations, what factors influence the predominance of different models, with a special focus on the Italian setting, benefiting from a wholly comprehensive innovative methodological approach.

The findings offer key implications for theory, practice, and policy-making, contending the importance of holistic approaches to the debate and abandoning pre-constituted schemes to put forth the relevance of behavioral models. It offers a key message: contextual-specific and cultural factors influencing individual behaviors are important and should better influence policy-making processes, towards "glocalization" in order to improve quality.

Digital transformation has challenged public administrations in terms of their decision-making processes, relationships with citizens and internal management issues, such as workflows, teamwork, leadership, culture and human resources management. Digitalization processes have brought about the introduction of new forms of working that have revolutionized traditional work practices by redefining individual and organizational boundaries, and social bonds with the introduction of greater flexibility and autonomy in the choice of space, time and technological tools. These issues have prompted research on the growing intensive use of agile working, e.g., smart, remote, hybrid work, from different angles including organizational or job design, human-centeredness or ethics of technologies adopted, and their effects on quality of work, employee well-being, organizational models, and economies overall.

This book provides a holistic picture of digital transformation in the public sector paying attention to its effects at the individual level but also considering the interdependency between the individual, organizational and context/societal levels. It collects original theoretical and empirical contributions addressing how digital transformation is shaping organizational practices, new forms of work and workplaces in the public sector. It employs a comprehensive mixed methodology comprising qualitative, quantitative, and emerging digital research methods, to explore the multifaceted and complex nature of this topic at different levels and to render the study trustworthy.

By exploring both positive and negative aspects of digital transformation, the book offers a holistic picture that supports theoretical, practical and policy implications, reinforcing the understanding of how new forms of work may support the effective design of flexible and sustainable organizational models.

Digital transformation has challenged public administrations in terms of their decision-making processes, relationships with citizens and internal management issues, such as workflows, teamwork, leadership, culture and human resources management. Digitalization processes have brought about the introduction of new forms of working that have revolutionized traditional work practices by redefining individual and organizational boundaries, and social bonds with the introduction of greater flexibility and autonomy in the choice of space, time and technological tools. These issues have prompted research on the growing intensive use of agile working, e.g., smart, remote, hybrid work, from different angles including organizational or job design, human-centeredness or ethics of technologies adopted, and their effects on quality of work, employee well-being, organizational models, and economies overall.

This book provides a holistic picture of digital transformation in the public sector paying attention to its effects at the individual level but also considering the interdependency between the individual, organizational and context/societal levels. It collects original theoretical and empirical contributions addressing how digital transformation is shaping organizational practices, new forms of work and workplaces in the public sector. It employs a comprehensive mixed methodology comprising qualitative, quantitative, and emerging digital research methods, to explore the multifaceted and complex nature of this topic at different levels and to render the study trustworthy.

By exploring both positive and negative aspects of digital transformation, the book offers a holistic picture that supports theoretical, practical and policy implications, reinforcing the understanding of how new forms of work may support the effective design of flexible and sustainable organizational models.

Grounded in the awareness that many public sector inefficiencies remain unsolved, Identity in the Public Sector presents a critical consideration of the interplay between public sector reforms and organizational changes across a variety of levels.

Framing this issue and its importance within organizational and management studies, Andrea Tomo considers how organizational change is translated and experienced at the individual level, exposing why public employees often resist such projects. Building upon related literature for a better understanding and management of complex organizational change initiatives in the public sector, Tomo provides a more integrated picture of individual identity, emphasising the influence of cultural and context-specific factors, as well as their importance in policy-making processes, particularly their potential for improving the effectiveness of public administration.

Offering insights for public management into a murky, often complex research area, Identity in the Public Sector provides a new theoretical and practical approach for the analysis and interpretation of the intersection between identity and public enterprises and services.

The purpose of this book is to offer insights into the complex and often unclear context of public sector management, providing a new theoretical and practical approach to the analysis and interpretation of these issues. The book is grounded in the awareness that the public sector has too often shown inefficiencies, despite the expensive measures taken, and from manifold perspectives such as the economic, social, organizational, and institutional ones, among others. It acknowledges the lack of behavioral, cultural, and context-oriented research in the field, thus proposing to innovate the debate and to expand the current understanding of which organizational features characterize modern public administrations, what factors influence the predominance of different models, with a special focus on the Italian setting, benefiting from a wholly comprehensive innovative methodological approach.

The findings offer key implications for theory, practice, and policy-making, contending the importance of holistic approaches to the debate and abandoning pre-constituted schemes to put forth the relevance of behavioral models. It offers a key message: contextual-specific and cultural factors influencing individual behaviors are important and should better influence policy-making processes, towards "glocalization" in order to improve quality.

The purpose of this book is to offer insights into the complex and often unclear context of public sector management, providing a new theoretical and practical approach to the analysis and interpretation of these issues. The book is grounded in the awareness that the public sector has too often shown inefficiencies, despite the expensive measures taken, and from manifold perspectives such as the economic, social, organizational, and institutional ones, among others. It acknowledges the lack of behavioral, cultural, and context-oriented research in the field, thus proposing to innovate the debate and to expand the current understanding of which organizational features characterize modern public administrations, what factors influence the predominance of different models, with a special focus on the Italian setting, benefiting from a wholly comprehensive innovative methodological approach.

The findings offer key implications for theory, practice, and policy-making, contending the importance of holistic approaches to the debate and abandoning pre-constituted schemes to put forth the relevance of behavioral models. It offers a key message: contextual-specific and cultural factors influencing individual behaviors are important and should better influence policy-making processes, towards "glocalization" in order to improve quality.

Digital transformation has challenged public administrations in terms of their decision-making processes, relationships with citizens and internal management issues, such as workflows, teamwork, leadership, culture and human resources management. Digitalization processes have brought about the introduction of new forms of working that have revolutionized traditional work practices by redefining individual and organizational boundaries, and social bonds with the introduction of greater flexibility and autonomy in the choice of space, time and technological tools. These issues have prompted research on the growing intensive use of agile working, e.g., smart, remote, hybrid work, from different angles including organizational or job design, human-centeredness or ethics of technologies adopted, and their effects on quality of work, employee well-being, organizational models, and economies overall.

This book provides a holistic picture of digital transformation in the public sector paying attention to its effects at the individual level but also considering the interdependency between the individual, organizational and context/societal levels. It collects original theoretical and empirical contributions addressing how digital transformation is shaping organizational practices, new forms of work and workplaces in the public sector. It employs a comprehensive mixed methodology comprising qualitative, quantitative, and emerging digital research methods, to explore the multifaceted and complex nature of this topic at different levels and to render the study trustworthy.

By exploring both positive and negative aspects of digital transformation, the book offers a holistic picture that supports theoretical, practical and policy implications, reinforcing the understanding of how new forms of work may support the effective design of flexible and sustainable organizational models.

Digital transformation has challenged public administrations in terms of their decision-making processes, relationships with citizens and internal management issues, such as workflows, teamwork, leadership, culture and human resources management. Digitalization processes have brought about the introduction of new forms of working that have revolutionized traditional work practices by redefining individual and organizational boundaries, and social bonds with the introduction of greater flexibility and autonomy in the choice of space, time and technological tools. These issues have prompted research on the growing intensive use of agile working, e.g., smart, remote, hybrid work, from different angles including organizational or job design, human-centeredness or ethics of technologies adopted, and their effects on quality of work, employee well-being, organizational models, and economies overall.

This book provides a holistic picture of digital transformation in the public sector paying attention to its effects at the individual level but also considering the interdependency between the individual, organizational and context/societal levels. It collects original theoretical and empirical contributions addressing how digital transformation is shaping organizational practices, new forms of work and workplaces in the public sector. It employs a comprehensive mixed methodology comprising qualitative, quantitative, and emerging digital research methods, to explore the multifaceted and complex nature of this topic at different levels and to render the study trustworthy.

By exploring both positive and negative aspects of digital transformation, the book offers a holistic picture that supports theoretical, practical and policy implications, reinforcing the understanding of how new forms of work may support the effective design of flexible and sustainable organizational models.

Grounded in the awareness that many public sector inefficiencies remain unsolved, Identity in the Public Sector presents a critical consideration of the interplay between public sector reforms and organizational changes across a variety of levels.

Framing this issue and its importance within organizational and management studies, Andrea Tomo considers how organizational change is translated and experienced at the individual level, exposing why public employees often resist such projects. Building upon related literature for a better understanding and management of complex organizational change initiatives in the public sector, Tomo provides a more integrated picture of individual identity, emphasising the influence of cultural and context-specific factors, as well as their importance in policy-making processes, particularly their potential for improving the effectiveness of public administration.

Offering insights for public management into a murky, often complex research area, Identity in the Public Sector provides a new theoretical and practical approach for the analysis and interpretation of the intersection between identity and public enterprises and services.