Andy Crabtree – författare

Designing Collaborative Systems: A Practical Guide to Ethnography introduces a new ''ethnographic'' approach that will enable designers to create collaborative and interactive systems, which are employed successfully in real-world settings. This new approach, adapted from the field of social research, considers both the social circumstances and the level and type of human interaction involved, thereby ensuring that future ethnographic systems are as user-friendly and as effective as possible.

This book provides the practitioner with an invaluable introduction to this approach, and presents a unique set of practical strategies for incorporating it into the design process. Divided into four distinct sections with practical examples throughout, the book covers:- the requirements problem; - ethnographic practices for describing and analysing cooperative work; - the design process; and - the role of ethnography when evaluating systems supporting cooperative work.

"Of the various perspectives that jostle together under the rubric of ethnography, ethnomethodology has often held the most appeal for designers. Yet, surprisingly, there has not been a systematic explication of ethnography and ethnomethodology for the purposes of system design. Andy Crabtree puts this to rights in a comprehensive, informative, and accessible practical guide which will be of great value to not only designers but also the ethnographers who work with them." (Graham Button, Lab. Director, Xerox Research Centre, Europe)

"Not only is the book a must for those interested in bringing a social dimension to the system design process, it also makes a significant contribution to ethnomethodology." (Professor John A. Hughes, Lancaster University, UK)

This edited collection opens up new intellectual territories and articulates the ways in which academics are theorising and practicing new forms of research in ‘wild’ contexts. Many researchers are choosing to leave the familiarity of their laboratory-based settings in order to pursue in-situ studies ‘in the wild’ that can help them to better understand the implications of their work in real-world settings. This has naturally led to ethical, philosophical and practical reappraisals with regard to the taken for granted lab-based modus operandi of scientific, cultural and design-based ways of working. This evolving movement has led to a series of critical debates opening up around the nature of research in the wild, but up until now these debates have not been drawn together in a coherent way that could be useful in an academic context. The book brings together applied, methodological and theoretical perspectives relating to this subject area, and provides a platform and a source of reference material for researchers, students and academics to base their work on. Cutting across multiple disciplines relating to philosophy, sociology, ethnography, design, human–computer interaction, science, history and critical theory, this timely collection appeals to a broad range of academics in varying fields of research. 

This book aims to deconstruct ethnography to alert systems designers, and other stakeholders, to the issues presented by new approaches that move beyond the studies of ‘work’ and ‘work practice’ within the social sciences (in particular anthropology and sociology). The theoretical and methodological apparatus of the social sciences distort the social and cultural world as lived in and understood by ordinary members, whose common-sense understandings shape the actual milieu into which systems are placed and used.

In Deconstructing Ethnography the authors show how ‘new’ calls are returning systems design to ‘old’ and problematic ways of understanding the social. They argue that systems design can be appropriately grounded in the social through the ordinary methods that members use to order their actions and interactions.

This work is written for post-graduate students and researchers alike, as well as design practitioners who have an interest in bringing the social to bear on design in a systematic rather than a piecemeal way. This is not a ‘how to’ book, but instead elaborates the foundations upon which the social can be systematically built into the design of ubiquitous and interactive systems.