Ann Howard – författare

The original hardback edition of The New Workplace examined modern business terms such as total quality management, just-in-time production, e-business, lean manufacturing and teleworking. It explored what these terms really mean and what effect they have in practice - especially their impact on productivity and performance and their social and psychological consequences. This paperback is a shorter, revised version of the original book. It will focus on working practices, especially technology orientated ones, which are the most relevant and innovative for consultants.

"Just-in-time", "total quality management", "lean manufacturing","call centres", "team work", "empowerment" - most people inbusiness have heard these buzz words, often offered as a panacea toall profit ills. So why don't they always work? Can you combinethem anyhow? If not, why not? The New Workplace Handbook is a comprehensive guide to theevidence available on how modern working practices and technologyaffect the people in organizations. Within a broad psychologicalframework, leading experts examine how people work, theirexperience of work, the impact on productivity and performance andthe human resource implications. Guidance is offered on a range ofdifferent methods, tools and practices that can be used to guidethe design and implementation of modern working practices to ensurethat pitfalls are avoided and the best possible results areobtained from new initiatives. Indispensable for consultants, this Handbook will also be usefulfor students and scholars in the psychology of business, humanresource professionals and anyone involved in the management of newworking practices.