This volume uses the minimum of jargon and a wide range of exercises to relate theory to practical experience. It covers key topics including - perception, attitudes, listening, non-verbal behaviour and communication in groups and organizations. This edition includes material on transactional analysis and recent developments in electronic communication. It is suitable for students taking communication studies courses and courses with a communication/behavioural sciences element.

This volume uses the minimum of jargon and a wide range of exercises to relate theory to practical experience. It covers key topics including - perception, attitudes, listening, non-verbal behaviour and communication in groups and organizations. This edition includes material on transactional analysis and recent developments in electronic communication. It is suitable for students taking communication studies courses and courses with a communication/behavioural sciences element.