Annelise Mark Pejtersen – författare

The IFIP World Computer Congress (WCC) is one of the most important conferences in the area of computer science and a number of related Human and Social Science disciplines at the worldwide level and it has a federated structure, which takes into account the rapidly growing and expanding interests in this area. Human-Computer Interaction is now a mature and still dynamically evolving part of this area, which is represented in IFIP by the Technical Committee 13 on HCI. We are convinced that in this edition of WCC, which takes place for the first time in Italy, it will be interesting and useful to have a Symposium on Human- Computer Interaction in order to present and discuss a number of contributions in this field. There has been increasing awareness among designers of interactive systems of the importance of designing for usability, but we are still far from having products that are really usable, and usability can mean different things depending on the application domain. We are all aware that too many users of current technology feel often frustrated because computer systems are not compatible with their abilities and needs with existing work practices. As designers of tomorrow technology, we have the responsibility of creating computer artefacts that would permit better user experience with the various computing devices, so that users may enjoy more satisfying experiences with information and communications technologies.

This book records the very first Working Conference of the newly established IFIP Working Group on Human-Work Interaction Design, which was hosted by the University of Madeira in 2006. The theme of the conference was on synthesizing work analysis and design sketching, with a particular focus on how to read design sketches within different approaches to analysis and design of human-work interaction. Authors were encouraged to submit papers about design sketches - for interfaces, for organizations of work etc. - that they themselves had worked on. During the conference, they presented the lessons they had learnt from the design and evaluation process, citing reasons for why the designs worked or why they did not work. Researchers, designers and analysts in this way confronted concrete design problems in complex work domains and used this unique opportunity to share their own design problems and solutions with the community. To successfully practice and do research within Human - Work Interaction Design requires a high level of personal skill, which the conference aimed at by confronting designers and work analysts and those whose research is both analysis and design. They were asked to collaborate in small groups about analysis and solutions to a common design problem.

The first comprehensive guide to designing highly usable, fully integrated computer-based information systems. Traditional human-computer interaction (HCI) and system design models have proven too narrow to adequately assess user needs and to design usable and efficient computer-based information support systems. Taking modeling concepts from engineering, psychology, cognitive science, information science, and computer science, cognitive systems engineering (CSE) provides a much broader, more dynamic framework. This book is the first comprehensive guide to the emerging new field of cognitive systems engineering. Throughout, the emphasis is on powerful analytical techniques that enhance the systems designer's ability to see the "big picture," and to design for all crucial aspects of human-work interaction. Applicable to highly structured technical systems such as process plants, as well as less structured user-driven systems like libraries, these analytical techniques form the basis for the design and design evaluation guidelines that make up the bulk of this book. The authors also provide a chapter-length case history in which they chronicle the success of their approach when applied to a full-scale software design project.

This book constitutes the refereed proceedings of the 1st Human-Computer Interaction Symposium held in Milano, Italy on September 7-10, 2008. The IFIP series publishes state-of-the-art results in the sciences and technologies of information and communication. The scope of the series includes: foundations of computer science; software theory and practice; education; computer applications in technology; communication systems; systems modeling and optimization; information systems; computers and society; computer systems technology; security and protection in information processing systems; artificial intelligence; and human-computer interaction. Proceedings and post-proceedings of refereed international conferences in computer science and interdisciplinary fields are featured. These results often precede journal publication and represent the most current research. The principal aim of the IFIP series is to encourage education and the dissemination and exchange of information about all aspects of computing.

This book records the very first Working Conference of the newly established IFIP Working Group on Human-Work Interaction Design, which was hosted by the University of Madeira in 2006. The theme of the conference was on synthesizing sketches within different approaches to analysis and design of human-work interaction. Authors were encouraged to submit papers about design sketches- for interfaces, for organizations of work, etc. - that they themselves had worked on. During the conference, they presented the lessons they had learned from the design and evaluation process, citing reasons for why the designs worked or why they did not work. In this way, researchers, designers, and analysts confronted concrete design problems in complex work domains and used this unique opportunity to share their own design problems and solutions.

The IFIP World Computer Congress (WCC) is one of the most important conferences in the area of computer science at the worldwide level and it has a federated structure, which takes into account the rapidly growing and expanding interests in this area. Informatics is rapidly changing and becoming more and more connected to a number of human and social science disciplines. Human–computer interaction is now a mature and still dynamically evolving part of this area, which is represented in IFIP by the Technical Committee 13 on HCI. In this WCC edition it was interesting and useful to have again a Symposium on Human–Computer Interaction in order to p- sent and discuss a number of contributions in this field. There has been increasing awareness among designers of interactive systems of the importance of designing for usability, but we are still far from having products that are really usable, and usability can mean different things depending on the app- cation domain. We are all aware that too many users of current technology often feel frustrated because computer systems are not compatible with their abilities and needs in existing work practices. As designers of tomorrow’s technology, we have the - sponsibility of creating computer artifacts that would permit better user experience with the various computing devices, so that users may enjoy more satisfying expe- ences with information and communications technologies.