Antonio Moreno – författare

The world of retailing has changed dramatically in the past decade. Sales originating at online channels have been steadily increasing, and even for sales transacted at brick-and-mortar channels, a much larger fraction of sales is affected by online channels in different touch points during the customer journey. Shopper behavior and expectations have been evolving along with the growth of digital channels, challenging retailers to redesign their fulfillment and execution processes, to better serve their customers.

The book is divided into three parts. In the first part, “Omni-channel business models”, we present four studies that explore how retailers are adjusting their fundamental business models to the new omni-channel landscape. The second part, “Data-driven decisions in an omni-channel world”, includes five chapters that study the evolving data opportunities enabled by omni-channel retail and present specific examples of data-driven analyses. Finally, in the third part, “Case studies in Omni-channel retailing”, we include four studies that provide a deep dive into how specific industries, companies and markets are navigating the omni-channel world.

Ultimately, this book introduces the reader to the fundamentals of operations in an omni-channel context and highlights the different innovative research ideas on the topic using a variety of methodologies.

The agent paradigm has been a subject of research for the last years, and the purpose of this book is to present current status of this technology by looking at its application in different domains, such as electronic markets, e-tourism, ambience intelligence, and complex system analysis.

It starts by discussing software engineering issues for the development of multi-agent systems, how much it costs to build a multi-agent system, and which methods and tools are currently available. Next chapters present some of the most relevant aspects that are considered for the development of multi-agent systems: ubiquitous computing, learning and planning, trust and security, electronic institutions and swarm intelligence. Last chapters focus on concrete applications of physical agents and e-tourism applications, to illustrate how to integrate the previously discussed aspects.

The book is written by researchers with experience in technology transfer, and therefore it is oriented to practice.