Barbara Kożuch - Böcker

Digital transformation is a promising way to increase the possibilities and effectiveness of public organizations, but the implementation of digital technologies alone does not bring value. It is vital to convince and motivate people to use new ways of public services delivery and it is necessary to trust both public institutions and new technologies. Digital trust is considered a key determinant of acceptance of digital technologies, leading to their effective use and creation of innovative solutions. However, little is known about creating and using trust as a driving force of digital transformation. In this approach, trust is not only a motivating factor to use digital technologies but also a trigger for changes in the action strategy. In this book, trust is analyzed from this perspective. The authors present the importance of digital trust, as well as its evolving nature manifested along with the progress of digital transformation. Offering both theoretical and practical insights, this volume will add value to trust theory and digital governance theory by indicating the importance of organizational trust and the ways of its use in the development of public service delivery processes and performance based on digital transformation. It will be of interest to researchers, academics, professionals, and advanced students in the fields of public management, innovation, ethics, and organizational studies.

It examines the current state of public trust, including a comprehensive global overview of both the research and practical applications of managing public trust by presenting research from seven countries (Brazil, Finland, Poland, Hungary, Portugal, Taiwan, Turkey) from three continents.

It examines the current state of public trust, including a comprehensive global overview of both the research and practical applications of managing public trust by presenting research from seven countries (Brazil, Finland, Poland, Hungary, Portugal, Taiwan, Turkey) from three continents.

The aim of this book is to outline an organisational perspective in exploring public trust. A public management model, adopted for ongoing considerations, covers both changes in public organisations themselves, namely in their internal environment, as well as changes spurred by dynamic shifts in the external environment, such as the management system as a whole. The study attempts to demonstrate that efficient functioning of public organisations has a significant impact on shaping relationships based on trust within and between organisations. It also presents the concepts of corruption, fraud and trust. The research completed with regard to the organisational perspective of creating public trust is a contribution to the advancement of organisational theory.

This monograph focuses on reflective exploration of the contemporary approach to management and organizational humanism, and its dilemmas, mainly in Poland but referred to the international works devoted to management science. An increased mindfulness in the life of the man of the 21st century, postulated in social sciences, cannot be omitted in management processes. Its role therein is not only to solve problems, but to lead to conscious examination of the nature and substance of phenomena, to deepened considerations of the conditions and consequences of the preached ideas, the opinions expressed, and the actions taken. These issues are among those poorly recognized in the world literature, and this monograph attempts to address them to some extent.