Barbara Kożuch – författare

Digital transformation is a promising way to increase the possibilities and effectiveness of public organizations, but the implementation of digital technologies alone does not bring value. It is vital to convince and motivate people to use new ways of public services delivery and it is necessary to trust both public institutions and new technologies. Digital trust is considered a key determinant of acceptance of digital technologies, leading to their effective use and creation of innovative solutions. However, little is known about creating and using trust as a driving force of digital transformation. In this approach, trust is not only a motivating factor to use digital technologies but also a trigger for changes in the action strategy. In this book, trust is analyzed from this perspective. The authors present the importance of digital trust, as well as its evolving nature manifested along with the progress of digital transformation. Offering both theoretical and practical insights, this volume will add value to trust theory and digital governance theory by indicating the importance of organizational trust and the ways of its use in the development of public service delivery processes and performance based on digital transformation. It will be of interest to researchers, academics, professionals, and advanced students in the fields of public management, innovation, ethics, and organizational studies.

Digital transformation is a promising way to increase the possibilities and effectiveness of public organizations, but the implementation of digital technologies alone does not bring value. It is vital to convince and motivate people to use new ways of public services delivery and it is necessary to trust both public institutions and new technologies. Digital trust is considered a key determinant of acceptance of digital technologies, leading to their effective use and creation of innovative solutions. However, little is known about creating and using trust as a driving force of digital transformation. In this approach, trust is not only a motivating factor to use digital technologies but also a trigger for changes in the action strategy. In this book, trust is analyzed from this perspective. The authors present the importance of digital trust, as well as its evolving nature manifested along with the progress of digital transformation. Offering both theoretical and practical insights, this volume will add value to trust theory and digital governance theory by indicating the importance of organizational trust and the ways of its use in the development of public service delivery processes and performance based on digital transformation. It will be of interest to researchers, academics, professionals, and advanced students in the fields of public management, innovation, ethics, and organizational studies.

Digital transformation is a promising way to increase the possibilities and effectiveness of public organizations, but the implementation of digital technologies alone does not bring value. It is vital to convince and motivate people to use new ways of public services delivery and it is necessary to trust both public institutions and new technologies. Digital trust is considered a key determinant of acceptance of digital technologies, leading to their effective use and creation of innovative solutions. However, little is known about creating and using trust as a driving force of digital transformation. In this approach, trust is not only a motivating factor to use digital technologies but also a trigger for changes in the action strategy. In this book, trust is analyzed from this perspective. The authors present the importance of digital trust, as well as its evolving nature manifested along with the progress of digital transformation. Offering both theoretical and practical insights, this volume will add value to trust theory and digital governance theory by indicating the importance of organizational trust and the ways of its use in the development of public service delivery processes and performance based on digital transformation. It will be of interest to researchers, academics, professionals, and advanced students in the fields of public management, innovation, ethics, and organizational studies.

Digital transformation is a promising way to increase the possibilities and effectiveness of public organizations, but the implementation of digital technologies alone does not bring value. It is vital to convince and motivate people to use new ways of public services delivery and it is necessary to trust both public institutions and new technologies. Digital trust is considered a key determinant of acceptance of digital technologies, leading to their effective use and creation of innovative solutions. However, little is known about creating and using trust as a driving force of digital transformation. In this approach, trust is not only a motivating factor to use digital technologies but also a trigger for changes in the action strategy. In this book, trust is analyzed from this perspective. The authors present the importance of digital trust, as well as its evolving nature manifested along with the progress of digital transformation. Offering both theoretical and practical insights, this volume will add value to trust theory and digital governance theory by indicating the importance of organizational trust and the ways of its use in the development of public service delivery processes and performance based on digital transformation. It will be of interest to researchers, academics, professionals, and advanced students in the fields of public management, innovation, ethics, and organizational studies.

In an era of intensive development and globalization, the dynamically changing global economy creates new needs in both the theoretical approach to public management and in the practical discussion related to the perception of public management.According to emerging economic and social phenomena, there is a need for the design and operationalization of innovative solutions for managing public organizations based on trust.Issues dealing with public trust are hardly a novelty. Research to date, however, has failed to address questions on what changes need to be brought about throughout an organization so as to make it capable of creating and restoring trust within public organizations as well as in inter-organizational relationships. The current state in this respect is not known. Our book is an attempt to partially bridge an existing gap.In today's public management, two trends explicitly come to the fore. The first emphasizes creativity in problem solving, whereas the other involves increasing capability to establish relationships not only within the public sector, but also through collaboration with organizations from other sectors. Therefore, an organizational perspective on exploring public trust is gaining prominence. It covers both changes in public organizations themselves - in other words, in their internal environment - as well as changes spurred by dynamic shifts in the surroundings of the organizations and of the public management system as a whole.The main purpose of the monograph is to demonstrate that shaping relationships based on trust within and between organizations has a significant impact on the efficient functioning of public organizations.The studies presented are important in regards to the systematization of the concepts of public management and organizational change management in relation to effective collaboration between organizations; they arise from the need for management practice in the public sector. Therefore, their practical purpose is defined as formulating recommendations for managers in public organizations. Their accomplishment may foster the improved functioning of the public services. It seems that trust management can support the effectiveness of public organizations and contribute to their stable, sustainable functioning in a difficult, ever-changing environment.This book is addressed to all those interested in the issues pertaining to contemporary public management - scholars and students, as well as practitioners in the management of public organizations.The goals of this monograph include:- Defining key trends in the theory and practice of public management, taking into account the aspect of public trust, defining key ontological entities and using them in strategic and operational public management,- presenting the new dimensions of public management, as seen by international authors of individual chapters, and the possibility of applying the solutions contained in the monograph.The editors and the authors hope that the combination of theory and practice presented will satisfy the needs of readers, in particular managers in public organization and public management consultants.

This book brings together the theory and practice of managing public trust. It examines the current state of public trust, including a comprehensive global overview of both the research and practical applications of managing public trust by presenting research from seven countries (Brazil, Finland, Poland, Hungary, Portugal, Taiwan, Turkey) from three continents. The book is divided into five parts, covering the meaning of trust, types, dimension and the role of trust in management; the organizational challenges in relation to public trust; the impact of social media on the development of public trust; the dynamics of public trust in business; and public trust in different cultural contexts.

This book brings together the theory and practice of managing public trust. It examines the current state of public trust, including a comprehensive global overview of both the research and practical applications of managing public trust by presenting research from seven countries (Brazil, Finland, Poland, Hungary, Portugal, Taiwan, Turkey) from three continents. The book is divided into five parts, covering the meaning of trust, types, dimension and the role of trust in management; the organizational challenges in relation to public trust; the impact of social media on the development of public trust; the dynamics of public trust in business; and public trust in different cultural contexts.

This book brings together the theory and practice of managing public trust. It examines the current state of public trust, including a comprehensive global overview of both the research and practical applications of managing public trust by presenting research from seven countries (Brazil, Finland, Poland, Hungary, Portugal, Taiwan, Turkey) from three continents. The book is divided into five parts, covering the meaning of trust, types, dimension and the role of trust in management; the organizational challenges in relation to public trust; the impact of social media on the development of public trust; the dynamics of public trust in business; and public trust in different cultural contexts.

The aim of this book is to outline an organisational perspective in exploring public trust. A public management model, adopted for ongoing considerations, covers both changes in public organisations themselves, namely in their internal environment, as well as changes spurred by dynamic shifts in the external environment, such as the management system as a whole. The study attempts to demonstrate that efficient functioning of public organisations has a significant impact on shaping relationships based on trust within and between organisations. It also presents the concepts of corruption, fraud and trust. The research completed with regard to the organisational perspective of creating public trust is a contribution to the advancement of organisational theory.

This monograph focuses on reflective exploration of the contemporary approach to management and organizational humanism, and its dilemmas, mainly in Poland but referred to the international works devoted to management science. An increased mindfulness in the life of the man of the 21st century, postulated in social sciences, cannot be omitted in management processes. Its role therein is not only to solve problems, but to lead to conscious examination of the nature and substance of phenomena, to deepened considerations of the conditions and consequences of the preached ideas, the opinions expressed, and the actions taken. These issues are among those poorly recognized in the world literature, and this monograph attempts to address them to some extent.