Bart Van Looy – författare

Over 75% of graduates currently find work in the service industries, but there are very few books that deal specifically with the subject of service management.  This third edition of Services Management provides a comprehensive insight into the industry and its' importance in today's economies.  The book is based on three central strands of services management: customers, employees and operations.  The final part of the book addresses the issue of performance management and service strategy.

 

Based on a series of research workshops with academics and practitioners at the Service Management Centre, De Vlerick School of Management, University of Ghent, the authors have produced in-depth case studies and survey research to help students to develop a thorough understanding of the specific challenges and issues of service management today.

 

Services Management third edition is ideal for Service Management students within a Business or Tourism degree, but also of great interest to operations, management, marketing and general business students

This book focuses on the concept and role of relational practices as a way to understand and study processes of organizing. Relational practices are conceived as an ongoing, everyday process resulting in more participative ways of organizing. Participative organizing works from and with the multiplicity of interactions inherent in processes of becoming; it reflects upon and experiments with how the diversity of participants and interactions can provide the potential for defining and redefining organizational realities. A" Through reflective essays and empirical research examples, this book illustrates that relational practices of everyday organizational life are strongly entangled with emotional, embodied, and aesthetic processes. The combination of these corollaries of participative organizing -- as an everyday, complex accomplishment, poised between intervention and invention, and between an affective and aesthetic ecology of belonging and becoming -- provides a new perspective on how the practice of organizing and the organizing of practice can be accomplished and managed in the years to come.