Brenda Robinson – författare

Writing for the world of work is a communication skill not a writing skill. Writing at work today is our way of communicating we email more than we converse. Our writing now speaks for us. Technology has not changed the need for effective writing skills at work. Indeed, there may actually be an increased demand for good writers as we embrace the world of emails, electronic reporting, instant messaging and

The Monster Series BooksA Monster Came to Our HouseNote to Parents, Grandparents and Childcare workers. The monster books were written to help children address their fears in positive healthy ways. Sometimes, children are afraid of what they dont know. These fears become monsters. This monster series was designed to have children view monsters in a fun and friendly way. Read these books to your children with joy and fun in your voice.

The Monster Series Books A Monster Came to School with Me Note to Parents, Grandparents and Childcare workers. The monster books were written to help children address their fears in positive healthy ways. Sometimes, children are afraid of what they dont know. These fears become monsters. This monster series was designed to have children view monsters in a fun and friendly way. Read these books to your children with joy and fun in your voice.

Join Brenda to take a new look at customer service. Through a series of stories that are as funny as they are enlightening, explore updated skills and techniques for making your customers part of your team. Break old habits and ensure a personalized, positive, professional level of service every time. Learn updated skills for meeting and greeting, approaching customers, responding to inquiries and finding new solutions to old problems. Challenge yourself to adopt a new vocabulary which focuses on what can be done instead of what can't be done. Use words and phrases that move the situation ahead and prevent defensiveness and arguments. Implement a formula for positive outcomes based on questions, options, solutions and actions. Create an environment of excellence in all of your communications and customer service.

Anyone whos just starting out, graduating, moving out of your parents home for the first time or are transitioning from dependence on parents (or others) to independence will find this book valuable and insightful. Its designed to help you develop the plans needed to achieve your dreams.This book, One for Me, Two for Me: A Practical Girls Guide to Saving Money, Living Better, and Thriving, provides a framework for planning and developing personal and career goals, dealing with change, taking care of yourself, and taking control of your finances. The insights and tools are simple and easy to use and designed to be thought-provoking and interactive, with exercises designed to reinforce your understanding of who you are and what you want your life to be. Included are practical insights and exercises to help you:get to know yourself better,identify your goals, plan your next career move, write your job description,start or improve your investment/savings strategy, deal with and manage change, anddevelop plans to address home and family issues.