Harley Robinson – författare
Visar alla böcker från författaren Harley Robinson. Handla med fri frakt och snabb leverans.
3 produkter
3 produkter
Häftad, Engelska, 2012
257 kr
Skickas inom 5-8 vardagar
Häftad, Engelska, 2020
129 kr
Skickas inom 5-8 vardagar
E-bok
Engelska, 202057 kr
Läs direkt efter köp
Join Brenda to take a new look at customer service. Through a series of stories that are as funny as they are enlightening, explore updated skills and techniques for making your customers part of your team. Break old habits and ensure a personalized, positive, professional level of service every time. Learn updated skills for meeting and greeting, approaching customers, responding to inquiries and finding new solutions to old problems. Challenge yourself to adopt a new vocabulary which focuses on what can be done instead of what can't be done. Use words and phrases that move the situation ahead and prevent defensiveness and arguments. Implement a formula for positive outcomes based on questions, options, solutions and actions. Create an environment of excellence in all of your communications and customer service.