Claus-Peter Praeg – författare
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3 produkter
Quality Management for IT Services: Perspectives on Business and Process Performance
Av Dieter Spath, Claus-Peter Praeg
E-bok, 2010
3021 kr
Lägg i varukorg
Modern business processes rely heavily on IT services. In spite of this growing dependency, as well as the rise of customer expectations for performance and quality of IT services, very little research has been done on the topic of IT service quality management. Quality Management for IT Services: …
Quality Management for it Services
Perspectives on Business and Process Performance
Av Claus-Peter Praeg, Dieter Spath m. fl.
Inbunden, 2010
2432 kr
Lägg i varukorg
Quality Management for IT Services: Perspectives on Business and Process Performance
Av Dieter Spath, Claus-Peter Praeg
E-bok, 2010
2115 kr
Lägg i varukorg
Modern business processes rely heavily on IT services. In spite of this growing dependency, as well as the rise of customer expectations for performance and quality of IT services, very little research has been done on the topic of IT service quality management. Quality Management for IT Services: …
