David Jaff – författare
Visar alla böcker från författaren David Jaff. Handla med fri frakt och snabb leverans.
2 produkter
Best Service is No Service
How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Av David Jaff, Bill Price
E-bok, 2011
296 kr
Lägg i varukorg
In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong—eliminating the …
Your Customer Rules!
Delivering the Me2B Experiences That Today''s Customers Demand
Av David Jaff, Bill Price
E-bok, 2014
277 kr
Lägg i varukorg
What you need to know about your customers Now more than ever, every interaction you have with customers is critical. Customers today have unlimited information at their fingertips—and can influence the purchase decisions and behaviors of millions of others. With this comes a shift in the balance …
