Elina R. Tachkova – författare
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3 produkter
3 produkter
2 188 kr
Skickas inom 10-15 vardagar
This book is an evidence-based approach to handling common, extreme crises. Extreme crises involve strong moral outrage; moral outrage creates situations where traditional crisis communication advice no longer is effective. These extreme crises create unique demands for crisis managers. Moreover, much of the traditional advice and crisis key performance indicators (KPIs) no longer apply. Validated through research, the book establishes the nature of extreme crises, the optimal crisis response for such crises, and the KPIs (outcomes) crisis managers need to measure for extreme crises. It serves as a guide for how to communicate effectively during extreme crises and provides advice based upon experimental research that validates the effectiveness of the crisis communication interventions. Readers do not require prior knowledge about crisis communication and crisis management as the book contains summaries of crisis communication and management before exploring the more specialized topic of extreme crises. Chapters include extended case studies, examining communication within such events as the Westpac money laundering, VW emissions and COVID-19 crises. Communications in Extreme Crises will be of direct interest to scholars of crisis communication in public relations, corporate communication, strategic communication, organizational communication programs and management.
572 kr
Skickas inom 10-15 vardagar
This book is an evidence-based approach to handling common, extreme crises. Extreme crises involve strong moral outrage; moral outrage creates situations where traditional crisis communication advice no longer is effective. These extreme crises create unique demands for crisis managers. Moreover, much of the traditional advice and crisis key performance indicators (KPIs) no longer apply. Validated through research, the book establishes the nature of extreme crises, the optimal crisis response for such crises, and the KPIs (outcomes) crisis managers need to measure for extreme crises. It serves as a guide for how to communicate effectively during extreme crises and provides advice based upon experimental research that validates the effectiveness of the crisis communication interventions. Readers do not require prior knowledge about crisis communication and crisis management as the book contains summaries of crisis communication and management before exploring the more specialized topic of extreme crises. Chapters include extended case studies, examining communication within such events as the Westpac money laundering, VW emissions and COVID-19 crises. Communications in Extreme Crises will be of direct interest to scholars of crisis communication in public relations, corporate communication, strategic communication, organizational communication programs and management.
840 kr
Kommande
This book unpacks the role of memorials as artefacts of post-crisis communication.Drawing on real-life cases from around the world, the book exemplifies how emotion affects crisis communication and how memorials could be used to help people cope with the trauma of a crisis. Situating crisis communication in the context of Public Relations, the manuscript examines how organizations can communicate more effectively and proposes ways to enhance the wellbeing of victims and non-victims by means of ethical post-crisis communication. The author integrates the study of memorials in other disciplines with a specific focus and application in crisis communication, discussing the importance of internal crisis communication for both organizations and employees. Presenting and critiquing existing post-crisis communication rhetoric, this volume proposes ways to enhance ethical communication with care to facilitate healing for stakeholders affected by a severe crisis.Presenting and critiquing existing post-crisis communication rhetoric, this volume proposes ways to enhance ethical communication with care to improve the wellbeing of stakeholders. The book will be of interest to students and researchers in Crisis Communication, Organizational Communication, Public Relations and Strategic Communication.