G E Gorman – författare

If you want to provide an information service that truly fulfils your users'' needs, this book is essential reading. Analysing and assessing the information needs of clients is key to the provision of effective service and appropriate collections in both face-to-face and virtual library services. The importance of information needs analysis is widely recognized by information professionals, but currently there is little substantive, detailed work in the professional literature devoted to this important topic. This new book is designed to fill that gap, by supporting practitioners in developing an information needs analysis strategy, and offering the necessary professional skills and techniques to do so. It will offer guidance to team leaders and senior managers in all areas of library work, especially those involved in collection management, service provision and web development, and is equally applicable to the needs of academic, public, government, commercial and other more specialized library and information services. The text adopts a hands-on, jargon-free approach, and includes relevant examples, case studies, reader activities and sources of further reading. Key areas covered include:

Readership: The book will be essential reading for library and information practitioners, team leaders and senior managers. It will also be a core text on course reading lists in departments of library and information studies.

This established text is the only introduction to qualitative research methodologies in the field of library and information management. Its extensive coverage encompasses all aspects of qualitative research work from conception to completion, and all types of study in a variety of settings from multi-site projects to data organization. The book features many case studies and examples, and offers a comprehensive manual of practice designed for LIS professionals. This new edition has been thoroughly revised and includes three new chapters. It has been updated to take account of the substantial growth in the amount and quality of web-based information relevant to qualitative research methods and practice, and the many developments in software applications and resources. The authors have identified a clear need for a new chapter on the evaluation of existing research, as a gateway into new research for information professionals. The final chapter, ''Human Resources In Knowledge Management'', takes the form of a model case study, and is an ''ideal'' qualitative investigation in an information setting. It exemplifies many of the approaches to qualitative research discussed in earlier chapters. Readership: Directed primarily at the beginner researcher, this book also offers a practical refresher in this important area for the more experienced researcher. It is a useful tool for all practitioners and researchers in information organizations, whether libraries, archives, knowledge management centres, record management centres, or any other type of information service provider.

Memory institutions such as libraries, archives, galleries and museums all share pressing concerns about preserving heritage, whether in the form of material and documentary cultural artefacts in collections, or in the form of new digitally born material. Recent incidents of natural disaster and cultural genocide, together with the global turn to digitization, have forced librarians, archivists and curators to rethink and restructure their primary modes of operation. Preservation management now sits at the top of the agenda for heritage institutions around the world, as collection development policies and practices are negotiated between libraries, museums, archives, funding agencies and governments. Historically separate cultural institutions are now converging to share limited resources, develop compatible ideologies and co-ordinate distributed collections. This forward-looking collection charts the diversity of preservation management in the contemporary information landscape, and offers guidance on preservation methods for the sustainability of collections from a range of international experts. The authors are connected to a wide international network of professional associations and NGOs, and have been selected not only for their specific expertise, but for the contribution they are making to the future of preservation management. The chapters cover:

Readership: There is urgent need for heritage management initiatives and robust disaster planning that will safeguard our cultural heritage and recognize the right of the end-user to ownership of it. This is an informed and essential guide to managing collection and preservation strategies for anyone working in the library, archive, museum or broader cultural heritage sectors.