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Involving Customers In New Service Development
Av Gustafsson Anders Gustafsson, Matthing Jonas Matthing m. fl.
E-bok, 2006
598 kr
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This book deals with how companies can involve customers or users in order to learn with them in the field of service-based business development. It presents a variety of customer-involvement approaches, methods for learning with customers, and the results of case studies conducted in both service …