Jack Phillips – författare

This book helps you quantify the results of training - and calculate its ROI. In today's environment of tighter budgets and accountability, stakeholders increasingly want to know the end results of training in organizations. What did a training program add to the organizations performance and the bottom line? Did it work? If so, why? And if not, what could have been done differently? "How to Measure Training Results" gives you the tools to answer these questions and many others. Built around the authors' ROI Process - a proven, systematic methodology for measuring and assessing the organizational impact of training programs - this hands-on resource will help you: develop evaluation and measurement processes for specific training programs; isolate the effects of training from other performance-improvement factors; analyze results and identify changes in behavior and business impact; identify the costs of a training program, and calculate its return on investment; use data-based feedback to improve effective training programs - and discontinue or improve ineffective programs; and, validate training programs by linking them to business performance measures.While training has too often been viewed as trivial by both employers and employees, today's stakeholders are demanding better linkage to business needs. Let "How to Measure Training Results" detail how you can specifically and accurately measure the results of any training program, then use that knowledge to construct a training program that provides proven value to concerned stakeholders - and long-term value to your organization. 'This book is written for training practitioners and for anyone who is interested in using practical evaluation techniques to assess, improve, and report on training programs and results. It provides techniques, tools, worksheets, and examples that you can use to follow a systematic process to plan and conduct credible evaluations of your training programs' - From the Introduction. Corporate training and performance improvement programs have become standard corporate fare in today's ultra-competitive business arena. But decision-makers who try to determine which programs are effective, and how to increase their overall effectiveness, generally find that methods for credible evaluation and improvement are a little tougher to come by."How to Measure Training Results" addresses this problem head-on. Well-documented and timely, it outlines a five-level framework for scrutinizing the efficacy and success or your training programs from every angle, in the process determining which portions of the program should be enhanced, which should be downplayed or scrapped, and why. Written by two of today's most recognized and accomplished authorities on training performance measurement and improvement, "How to Measure Training Results" shows you how to precisely measure and review programs to arrive at concrete, bottom-line results. Its ROI Process helps you create a balanced evaluation by collecting, measuring, and reporting key indicators on a six-level continuum: Did participants feel that the program was valuable, and that they learned new skills? What did they actually learn? How were these lessons applied and implemented on the job? What was the business impact of the program? What was the tangible, measurable return on investment? And, did the program provide intangible benefits and, if so, what were they? Training today is too costly - and the results of ineffective training too far-reaching - to be left to chance.Use the real-world-proven tools, worksheets, and processes in "How to Measure Training Results" to take a dramatic leap forward in measuring the success of your training programs, and move to a new level of accountability, effectiveness, and measurable impact on your organization's ROI.

Whether yours is a small one-person hop or a large mega-consulting powerhouse, the revised edition of The Consultant's Scorecard helps you move past the same old promises and provide cold, hard proof of success--which you must offer if you want to compete in today's fiercely competitive and fast-growing consulting industry.

Jack and Patti Phillips have fully updated their authoritative work to put you in the best possible position to sell your services to clients who demand proof of unmistakable financial value. On the flipside, this bookhelps clients determine the validity of prospectiveconsultants' promises and track progress after hiring.

The Consultant’s Scorecard offers simple data collection techniques for measuring the value of a project in six key areas:

Client satisfactionNew knowledge and skills acquired by the clientSuccessful project implementationBusiness unit impactReturn on investmentIntangible benefits

In addition to enabling you to measure your contribution, this process provides a framework you can use to focus on results throughout the consulting intervention.

The key concept in any consulting project today is "accountability." Senior managers are being held more and more accountable for the consulting fees they pay out--so they're requiring more accountability from consultants. The Consultant's Scorecard helps both parties involved in the process form rocksolid measurements of the value of any project.

PRAISE FOR THE PREVIOUS EDITION OF THE CONSULTANT’S SCORECARD:

"Jack Phillips's unique approach to measuring the return on investment of consulting makes The Consultant's Scorecard a must-read for anyone involved in the consulting process." -- Stephen R. Covey, author of the bestseller The 7 Habits of Highly Effective People

Consulting clients are demanding more and more assurance that the large fees they pay will bring measurable results to their organizations. The Consultant's Scorecard is the tool you need to create effective impact and ROI statements for every project proposal you submit. Consultants and ROI experts Jack and Patti Phillips show how to measure and report value,results, and impact to dramatically expand your business. The Consultant's Scorecard includes:

Examples of successful projectsImportant trends and timely issuesDownloadable tools provided onlineExpansive self-assessment checklistTemplates for easy use

Prove the financial value of your programs—so funders can’t say no

“Not measuring the impact of leadership development is like dieting without weighing-in. This outstanding book offers a very logical and practical approach to measuring the impact of leadership development.”—Dave Ulrich, Professor, University of Michigan, Ross School of Business, and partner, The RBL Group

“This book explains many of the reasons why current leadership development practices miss the mark. A must-read for anyone who wishes to implement a meaningful strategy for developing leaders in their organization.”—Rajeev Peshawaria, Executive Director and CEO, iclif Leadership and Governance Centre

“Leadership development is an area we instinctively know we need in organizations, but we struggle with how to link it to results. Patti, Jack, and Rebecca make measurement a clear and simple process.”—Whitney Hischier, Assistant Dean, Center for Executive Education, University of California, Berkeley, Haas School of Business

“Measuring Leadership Development is one of the best business road maps I’ve seen in quite some time. These three doctors of philosophy offer the right prescription for ailing corporations in today’s business climate. I highly recommend it as an essential navigational tool in any corporate handbook.”—Marshall Goldsmith, million-selling author of the New York Times bestsellers MOJO and What Got Your Here Won’t Get You There

“In addition to synthesizing and integrating various streams of information into something meaningful and compelling, the authors outline the fundamental questions that anyone who truly cares about making a difference should answer and they also provide pragmatic approaches and applications to insure high impact.”—Teresa Roche, Vice President and Chief Learning Officer, Agilent Technologies

About the Book:

Leadership development is one of the driving forces behind strong organizational performance. However, when executives look to run their organizations leaner, they view it as a luxury. Now, Measuring Leadership Development gives talent managers a full toolkit for presenting their leadership development programs in terms of identifiable business benefits, including—for the first time—an accurate bottom line for return on investment in the program.

Jack and Patti Phillips have set the standard for ROI Methodology, and here, with Rebecca Ray, they show you how to measure, in real numbers, the impact a leadership development program has on an organization. This complete package gives you sought-after advice for developing leaders with a conveniently measurable, results-based approach as well as the tools you need to collect, analyze, and report relevant data. With this one-of-a-kind book, you can get up and running fast to:

Design, deliver, and sustain a periodic ROI evaluation processProvide executives and stakeholders with the confirmable data they demand in terms they understandUse your evaluation data to drive improvement in your organizationEffectively value the ROI of a leadership development program using the same standard ratio accountants use for equipment and buildings

Colorful case studies from some of the world’s best-known companies illustrate how to establish best practices and avoid common pitfalls. You will turn to this book again and again for its authoritative, go-to advice and techniques.

Take the lead in improving your company’s performance with Measuring Leadership Development.

A proven system for measuring the bottom-line valueof any proposed healthcare initiative

Healthcare costs in the United States are soaring out of control, and virtually every forecast predicts no end to this unhealthy trend.

Until now, there has been no way to quantify and prove the value of healthcare projects and programs. Measuring ROI in Healthcare is what the industry--and the nation itself--has been waiting for.

In this groundbreaking book that is sure to heavily impact the healthcare industry, four ROI experts show you how to measure what was previously unmeasurable and place accurate dollar signs on what was formerly impossible to value.

Whatever healthcare improvement projects you plan to introduce--from systemwide medical procedures, technologyimplementations, and systems integration to nurse retention, risk management, and leadership development--Measuring ROI in Healthcare provides the tools you need to prove the worth of your project to decisionmakers.

This step-by-step guide to collecting, analyzing,and reporting data in a consistent manner explains how to:

Align your project’s intended outcomes with organizational needsCollect and measure project participant feedbackEvaluate the application and implementation of projectsMeasure business impact and connect improvement directly to your effortsDevelop monetary values to calculate ROI

As budgets shrink and uncertainty grows, business leaders are demanding higher levels of accountability than ever before. Nowhere is this more apparent than in thehealthcare industry.

Use the proven methods of Measuring ROI in Healthcare to make sure your programs and projects will deliver what they promise and convince any decision maker that the organization's money will be well spent on your efforts.

PRAISE FOR MEASURING ROI IN HEALTHCARE:

"Measuring ROI in Healthcare should be mandatory reading for all executives of any sector in the healthcare arena: providers, payers, Pharma/device companies, policymakers, and scholars." -- Dr. David Lee Scher, MD, digital health technology consultant, Pennsylvania State University College of Medicine, Clinical Associate Professor of Medicine

"There are very few constants in healthcare. Two of them--the push for greater quality and productivity--are comprehensively addressed by the authors. And in so doing, the direct connection between resource investment--time and money--and the return on those investments is concisely and profoundly made." -- Ross Mitchell, Vice President, External and Governmental Affairs, Baptist Health System

"Kudos to the authors for providing a logical, systematic project evaluation framework that incorporates both financial and key nonfinancial elements affecting aninvestment decision." -- Hank Walker, Partner, Andrade/Walker Consulting, and former CEO of a large Catholic health system

"Measuring ROI in Healthcare covers the most important ROI concepts to understand and gives leaders the necessary tools to be successful in that effort." -- Chris D. Van Gorder, FACHE, President and CEO, Scripps Health, and former Chairman of American College of Healthcare Executives

"Executives, administrators, healthcare managers, advisors, professionals, and practitioners alike will find both the book and the ROI Methodology informative resourceswhen planning major healthcare projects." -- Dr. Catherine S. Amos, Doctor of Optometry, EyeCare Associates,and former President of American Optometric Foundation

PROVE THE VALUE OF YOUR HR PROGRAM WITH HARD DATA

While corporate leaders may well know the value of human capital, they don’t always understand the extent to which the HR function contributes to the bottom line. So when times get tough and business budgets get cut, HRdepartments often take the first hit.

In this groundbreaking guide, the cofounders of ROI Institute, Jack Phillips and Patti Phillips, provide the tools and techniques you need to use analytics to show top decision makers the value of HR in your organization.

Focusing on three types of analytics--descriptive,predictive, and prescriptive--Making Human Capital Analytics Work shows how you can apply analytics by:

Developing relationships between variablesPredicting the success of HR programsDetermining the cost of intangibles that are otherwise diffi cult to valueShowing the business value of particular HR programsCalculating and forecasting the ROI of various HR projects and programs

Much more than a guide to using data collectionand analysis, Making Human Capital Analytics Work is a template for spearheading large-scale change in your organization by dramatically influencing your department's overall image within the organization.

The authors take you step-by-step through the processes of using hard data to drive decisions and demonstrate the tangible value of HR.

You know that your department is more than administrative and transactional--that it's an integral player in your company's strategy. Apply the lessons in Making Human Capital Analytics Work and ensure that all other stakeholders know too.

Does a machine run well by virtue of its accuracies, or its freedoms? This work presents an exciting, diagrammatic display of the hidden geometry of freedom and constraint. It bolsters the imaginative design of robots, but applies across all fields of machinery. The figures and their captions comprise alone a self-standing story, and this connects effectively with the rigorously argued text. The seamless combination of the two volumes (1984, 1990) renders the internal cross-referencing (forward and backward within the volumes) easier to look up. The appearance of this paperback is a clear testament to the work's ongoing readership. The term screw theory occurs throughout. This relates (after Ball) to the book's philosophy; and one might equally mention kinetostatics (after Federhofer). An all-pervading, counter-intuitive fact accordingly presents itself: while, analogously, angular velocity relates to force, linear velocity relates to couple. A direct consequence of Freedom in Machinery is a more recent book by the same author. Specifically titled General Spatial Involute Gearing and published in Germany (2003), it exemplifies the many ways in which Freedom in Machinery clarifies the enigmatic field of spatial mechanism. That field continuously expands with the current, continuous thrust of ordinary engineering practice.

Underpinned by decades of research and application, Making Change Work shows that the lynchpin that connects change initiatives and their ultimate success is behavioural change. The book brings together the ROI Institute's established methodology for aligning projects and programmes to business needs and for evaluating impact and ROI with the Turning Learning Into Action methodology developed by Emma Weber to support learning transfer. It offers a step-by-step process that partners with any business initiative requiring behavioural change, providing the critical link bridging the knowledge and application. At the heart of the methodology is a framework for reflective conversation, ensuring accountability and aligning people to the desired outcomes. Cutting through complex change theory, Making Change Work is a 'how to' guide, providing an end-to-end approach to solve the problem that businesses have grappled with for so long from change projects that don't deliver business impact. It includes real life case studies from organizations such as BMW and the University of NSW Department of Innovation on how organizations are using the framework to create successful outcomes that are not just demonstrated but that are delivered and measurable. It is ideal for any professional who is embarking on any organizational initiative requiring change and evaluation of the subsequent ROI, whether it is a learning initiative, quality initiative or change initiative.

Get your bottom-line results where you want them by putting your marketing campaigns and initiatives to powerful new use

Marketing is all about understanding and serving your customers’ needs—but how do you know that your events, campaigns, and communication initiatives are working at top effectiveness? And how can you determine whether your marketing investments are reaping real rewards? ROI (Return on Investment) is a performance measure used to evaluate the efficiency of all types of investments, and in this powerful guide, the team at the ROI Institute offer you a proven method for understanding your own marketing benchmarks as never before.

Drawing on real data collected from real cases of real companies in a variety of industries, ROI in Marketing uses a data-driven process to help you measure:

Input, including types of projects, audience reach, number of customers, costs, and moreReactions of target groups to products, services, and messagesActions, including how to process and monetize what the target group thinks, believes, and knowsBusiness impact of actions taken by the target group and their influence on sales, new accounts, and profits ROI, monetary benefits of marketing programs compared to costsIntangibles, such as image, reputation, corporate social responsibility, and more

Packed with actionable, results-driven processes, ROI in Marketing offers a powerful blueprint for transforming how you interact with your customers to get clear bottom-line results.

Show the value of virtual learning to demonstrate business impact.In Designing Virtual Learning for Application and Impact, virtual learning expert Cindy Huggett teams with evaluation experts Jack and Patti Phillips and learning transfer authority Emma Weber to create a guidebook for TD practitioners to ensure that their online programs achieve measurable results beyond the virtual classroom.This practical book outlines a design process focused on how to deliver on-the-job application of learning and a positive impact on business results. It gives 50 techniques you can immediately use to effectively design an engaging virtual learning program that helps learners apply the knowledge they’ve gained back on the job.Virtual learning is here to stay. And it must add value to an organization, otherwise it’s a waste of time and resources. As budgets are slashed, the ability to show that a program is an investment, rather than an expense is vital. Thus, we need a renewed sense of urgency to make sure virtual learning delivers results for those who support it, expect it, and even demand it.Step up to the challenge and get serious about delivering business impact with your virtual learning programs. This book will show you how.

The theory of planar involute gearing is generalized for the design and machine-cutting of spatial involute gearing. The monograph solves a problem, which has been discussed for over 150 years. Involute skew helicals, oblique involute hypoids, offset involute worms, bevels and straight spur gears are all explicable by the same unifying theory. A fundamental law, not only for involute but for all kinds of gearing, is enunciated and proven. The spatial involute gearing introduced and explained in this book involves in all cases straight line paths for both points of contact, constant angular velocity ratio, absence of any built-in transmission error, the non-importance of all minor errors at assembly, toleration of the flexing of an elastic gear box, and ample opportunity to avoid inadequate load bearing and lubrication. The continuous screw motion of an imaginary straight-sided rack generating contemporaneously both flanks of the spatial involute teeth can be readily related to ordinary engineering practice.