Javier Marcos – författare

Implementing Key Account Management is a highly practical handbook that guides readers through the realities of rolling out a functional key account management programme. The book offers an integrated framework for key account management (KAM) that businesses can use to design or further develop strategic customer management programmes, enabling them to overcome the obstacles that organizations often face when rolling out their strategies. Bringing together the experiences of leading experts within this field, Implementing Key Account Management draws on two decades of research and best practice from Cranfield University School of Management, one of the foremost centres for researcher and thought leadership in KAM. Between them, the authors have designed and delivered programmes globally for clients such as Rolls-Royce, Unilever, Vodafone, The Economist and many more. Rigorously researched, well-grounded and practical, this book is - quite simply - the definitive, go-to resource for implementing key account management programmes.

Looking to develop the skills and strategies needed to excel as a key account manager and drive profitable growth?The High-Performing Key Account Manager is a practical, aspirational guide tailored for mid-career professionals eager to build credibility and lead strategic customer relationships. This book offers proven models and actionable tools to help you develop core competencies, foster trust and implement value-based sales solutions that deliver measurable results.You'll learn how to:- Apply principles for building long-lasting, profitable customer relationships- Implement strategies to build trust and deliver value-driven sales solutions- Optimize organizational support by enhancing leadership, teamwork and collaboration- Learn from real-world examples including Siemens, Caterpillar, Honeywell and CISCO- And develop the skills to navigate challenges and capitalize on emerging market opportunitiesEquip yourself with the frameworks and insights needed to perform at the highest level and advance your career in key account management. Themes include: Key account management, strategic customer relationships, sales strategy, leadership, cross-functional collaboration, career development