Jeanette Henderson – författare

This Reader includes material relevant to everyone involved in developing new relationships in health and social care. Alongside articles on social care as traditionally conceived, it offers articles from a wide variety of settings, including those in health and education. It brings together classic management texts and material with a management focus, providing a stimulating range of perspectives on the manager's role. In the management of something as complex as care, this must involve:* listening to service users* maintaining professional values* enabling participation* facilitating learning.The Managing Care Reader reflects these imperatives as it focuses in on the experience of being in the front line. In four parts, it looks at how managers experience what they do, their managerial responsibilities, the key professional issues, and the importance of the organisational environment. It offers a rich resource for all those undertaking management courses or moving into frontline management roles in the new world of social care.

This Reader includes material relevant to everyone involved in developing new relationships in health and social care. Alongside articles on social care as traditionally conceived, it offers articles from a wide variety of settings, including those in health and education. It brings together classic management texts and material with a management focus, providing a stimulating range of perspectives on the manager's role. In the management of something as complex as care, this must involve:* listening to service users* maintaining professional values* enabling participation* facilitating learning.The Managing Care Reader reflects these imperatives as it focuses in on the experience of being in the front line. In four parts, it looks at how managers experience what they do, their managerial responsibilities, the key professional issues, and the importance of the organisational environment. It offers a rich resource for all those undertaking management courses or moving into frontline management roles in the new world of social care.

This major new textbook looks at the diversity and complexity of the manager's task in the changing context of care provision and argues for a practice-led approach. Informed by extensive consultation with managers, practitioners and users of services, the authors of this textbook:* examine the policy, legal and organisational contexts of care* highlight the impact for managers of the government's modernising agenda and initiatives for inter-professional working* discuss the role of the managers in providing ethical care grounded in good practice* tackle the task of translating competing views from service users and carers into high-quality service provision* review the position of the manager in relation to debates on the deprofessionalisation of care.Managing Care in Context is essential reading for students, practitioners and aspiring, new and experienced managers of care within the health and social services sector. It will help managers to understand what their role is, how it has developed and how to face the challenges of the future.

Two top public-speaking coaches offer fresh advice on giving effective speeches and presentations with the immediacy of a conversation. The best speeches don't sound like speeches, and the best speakers make listeners feel as though they are being addressed directly. The trick is to make every presentation as natural and direct as a one-on-one conversation. This expert but accessible guide reveals: - The six truths behind every conversation-and how to use them at the podium- The three steps to inspiring any audience- The seven secrets for using voice and body language- The seven tools every speaker uses or misuses Whether addressing a few colleagues or a packed auditorium, readers will find practical and simple techniques for inspiring every listener.