Jeffrey Robinson – författare

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Proven techniques for improving software and process quality with Six Sigma

This practical, in-depth guide explains how to apply Six Sigma to solve common product and process improvement challenges in the software and IT industry. Six Sigma Software Quality Improvement covers Define, Measure, Analyze, Improve, and Control (DMAIC), Lean Six Sigma, Design for Six Sigma (DFSS), and Define, Measure, Analyze, Design, and Verify (DMADV). Featuring more than 20 success stories from Motorola, IBM, Cisco, Seagate, Xerox, Thomson Reuters, TCS, EMC, Infosys, and Convergys, the book offers first-hand accounts of corporate Six Sigma programs and explains how these companies are successfully leveraging Six Sigma for software process and quality improvement.

The success stories reveal how:

Motorola minimized business risk before changing business-critical applicationsTCS improved fraud detection for a global bankInfosys improved software development productivity for a large multinational bankIBM reduced help desk escalations and overhead activitiesEMC improved development productivityMotorola realized significant cost avoidance by streamlining processes and project documentationXerox achieved high-speed product developmentSeagate reduced application downtime and improved availability to 99.99%Cisco successfully reinvented its Six Sigma programConvergys injected Six Sigma into the company's DNAThomson Reuters' Six Sigma program gathered significant momentum in a short timeSix Sigma was successfully applied in many other projects for defect reduction, cycle time reduction, productivity improvement, and more

Social entrepreneurship has become a global phenomenon. Drawing from the 2nd International Social Entrepreneurship Research Conference held in New York, this book provides an in-depth discussion of this vibrant area of research, explores its regional variation across continents, and looks at new theoretical perspectives.

Deftly probing the ambivalence of Romantic writers on the subjects of 'passion' and 'beauty,' Robinson shows how this ambivalence is also central to the experience of the modern critic in Western society.  Is the reader's experience of beauty in art an escape from troubling reality?  Or does desire for beauty spur social criticism and reform?  Does the representation of erotic passion, as a sign of social critique, exist to be transcended for disinterested spirituality?  Or is such passion the very site of the struggle for individual and class rights?     Robinson explores the problematic place of passion and beauty in Romanticism's radical sentiments and reformist politics.  Tracing the intertwining of desire and disturbance, of eros and subversion, his meditations encompass poems, novels, diaries; key terms (such as Rousseau's 'sentiment of existence'); writers' characteristic forms of expression or habits of mind (Wordsworth's 'or'-grammar); figures in literary works (Goethe's Werther, Byron's Lambro); problems of genre (the relationship of the Romantic poem and the Romantic essay, the problem of closure, the nature of a 'scene'); and larger political questions (feminism in Romantic literature, erotic passion and representations of radicalism).  Evoking the original meaning of 'essay' as experiment, Robinson has essayed a topography of the Romantic landscape.     'This book is daring and it is brilliant.  I also think it is right.' - James R. Kincaid, University of Southern California