Jeffrey Robinson – författare

Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.

Proven techniques for improving software and process quality with Six Sigma

This practical, in-depth guide explains how to apply Six Sigma to solve common product and process improvement challenges in the software and IT industry. Six Sigma Software Quality Improvement covers Define, Measure, Analyze, Improve, and Control (DMAIC), Lean Six Sigma, Design for Six Sigma (DFSS), and Define, Measure, Analyze, Design, and Verify (DMADV). Featuring more than 20 success stories from Motorola, IBM, Cisco, Seagate, Xerox, Thomson Reuters, TCS, EMC, Infosys, and Convergys, the book offers first-hand accounts of corporate Six Sigma programs and explains how these companies are successfully leveraging Six Sigma for software process and quality improvement.

The success stories reveal how:

Motorola minimized business risk before changing business-critical applicationsTCS improved fraud detection for a global bankInfosys improved software development productivity for a large multinational bankIBM reduced help desk escalations and overhead activitiesEMC improved development productivityMotorola realized significant cost avoidance by streamlining processes and project documentationXerox achieved high-speed product developmentSeagate reduced application downtime and improved availability to 99.99%Cisco successfully reinvented its Six Sigma programConvergys injected Six Sigma into the company's DNAThomson Reuters' Six Sigma program gathered significant momentum in a short timeSix Sigma was successfully applied in many other projects for defect reduction, cycle time reduction, productivity improvement, and more

Proven techniques for improving software and process quality with Six Sigma

This practical, in-depth guide explains how to apply Six Sigma to solve common product and process improvement challenges in the software and IT industry. Six Sigma Software Quality Improvement covers Define, Measure, Analyze, Improve, and Control (DMAIC), Lean Six Sigma, Design for Six Sigma (DFSS), and Define, Measure, Analyze, Design, and Verify (DMADV). Featuring more than 20 success stories from Motorola, IBM, Cisco, Seagate, Xerox, Thomson Reuters, TCS, EMC, Infosys, and Convergys, the book offers first-hand accounts of corporate Six Sigma programs and explains how these companies are successfully leveraging Six Sigma for software process and quality improvement.

The success stories reveal how:

Motorola minimized business risk before changing business-critical applicationsTCS improved fraud detection for a global bankInfosys improved software development productivity for a large multinational bankIBM reduced help desk escalations and overhead activitiesEMC improved development productivityMotorola realized significant cost avoidance by streamlining processes and project documentationXerox achieved high-speed product developmentSeagate reduced application downtime and improved availability to 99.99%Cisco successfully reinvented its Six Sigma programConvergys injected Six Sigma into the company''s DNAThomson Reuters'' Six Sigma program gathered significant momentum in a short timeSix Sigma was successfully applied in many other projects for defect reduction, cycle time reduction, productivity improvement, and more

Social entrepreneurship has become a global phenomenon. Drawing from the 2nd International Social Entrepreneurship Research Conference held in New York, this book provides an in-depth discussion of this vibrant area of research, explores its regional variation across continents, and looks at new theoretical perspectives.

Deftly probing the ambivalence of Romantic writers on the subjects of 'passion' and 'beauty,' Robinson shows how this ambivalence is also central to the experience of the modern critic in Western society.  Is the reader's experience of beauty in art an escape from troubling reality?  Or does desire for beauty spur social criticism and reform?  Does the representation of erotic passion, as a sign of social critique, exist to be transcended for disinterested spirituality?  Or is such passion the very site of the struggle for individual and class rights?     Robinson explores the problematic place of passion and beauty in Romanticism's radical sentiments and reformist politics.  Tracing the intertwining of desire and disturbance, of eros and subversion, his meditations encompass poems, novels, diaries; key terms (such as Rousseau's 'sentiment of existence'); writers' characteristic forms of expression or habits of mind (Wordsworth's 'or'-grammar); figures in literary works (Goethe's Werther, Byron's Lambro); problems of genre (the relationship of the Romantic poem and the Romantic essay, the problem of closure, the nature of a 'scene'); and larger political questions (feminism in Romantic literature, erotic passion and representations of radicalism).  Evoking the original meaning of 'essay' as experiment, Robinson has essayed a topography of the Romantic landscape.     'This book is daring and it is brilliant.  I also think it is right.' - James R. Kincaid, University of Southern California

One in nine Americans will lose money as a victim of fraud • Every man and woman in the country (and every child with an email address) will be targeted by professional fraudsters-multiple times. • Seven out of every eight frauds go unreported. • Most fraudsters will get away with their crime. • Government agencies and crime watchdogs suggest that there could be up to $100 billion worth of fraud in this country in any given year. A jaw-dropping exposé of fraud in America today-who''s doing it, how it''s done, and how you can protect yourself-the world of fraud is laid bare: from personal finance and investment schemes to Internet scams and identity theft, to pyramid cons and the infamous Nigerian advance fee frauds. Jeffrey Robinson gets inside the heads of the most notorious scam artists to uncover the psychological weapons they use to entice victims. With uncanny clarity and insight, he shows how to spot a scam and how to limit your exposure to fraudsters. There''s a Sucker Born Every Minute levels the playing field, arming consumers with the knowledge they need to combat even the most insidious conmen.Watch a Video

Publishing for the 25th anniversary of 9/11: A never-before-told account of the military, national security, and aviation response to the devastating attacks against the United States Ash and Honor is a masterclass of narrative journalism, putting into a shocking new context what really happened on September 11, 2001. Investigative journalist Jeffrey Robinson weaves together the stories of more than 60 eye-witnesses to history, many of whom have never spoken publicly. The pilot in the cockpit of what was possibly “the fifth plane”; the pilots of the fighter jets on a suicide mission to stop the attack; the pilot of Air Force One, facing a direct threat to the plane, who told himself, “Time to be Tom Cruise.” Officials in a bunker five stories below the White House, where an illegal order was made to shoot down a civilian passenger jet; in a tense meeting in the National Military Command Centre’s top-secret Air Threat Conference; and in NORAD’s underground Cheyenne Mountain, where the commanding General declared “Battle stations” deep inside and ordered the 30-ton hardened steel blast doors shut. And the FAA’s national operations manager, who ordered all planes in the air to land; the Canadian Minister of Transport, who dealt with 238 planes and 33,000 passengers diverted to Canada; and a three-star general in Alaska, who stared down Vladimir Putin, while Russian bombers flew right up to the edge of US airspace as America’s nuclear response was put on worldwide alert. Ash and Honor is a thrilling, first-hand account of the ash and honour of America’s darkest day.

The acclaimed biography by Jeffrey Robinson, now revised and updated to coincide with the major motion picture starring Nicole Kidman as Princess Grace.It was one of the most famous romances of the 20th century-Europe's most eligible bachelor, Prince Rainier of Monaco, and America's most beautiful movie star, the Academy Award-winning actress Grace Kelly, fell in love against the backdrop of the closest thing the modern world has to a magical kingdom, the French Riviera's Principality of Monaco.Told with affection and humor, and written with the unprecedented cooperation of Prince Rainier III and his children, Prince Albert, Princess Caroline, and Princess Stephanie, Grace of Monaco takes readers beneath the surface glitz and the glamour of Monte Carlo for a never-to-be-forgotten portrait of the House of Grimaldi.