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    1. Ekonomi och Ledarskap
    2. Ledarskapsböcker
    3. Projektledning

    Six Sigma Software Quality Improvement

    AvVic Nanda,Jeffrey Robinson

    Inbunden, Engelska, 2011

    1 271 kr

    Beställningsvara. Skickas inom 3-6 vardagar. Fri frakt över 249 kr.

    Beskrivning

    Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.


    Proven techniques for improving software and process quality with Six Sigma

    This practical, in-depth guide explains how to apply Six Sigma to solve common product and process improvement challenges in the software and IT industry. Six Sigma Software Quality Improvement covers Define, Measure, Analyze, Improve, and Control (DMAIC), Lean Six Sigma, Design for Six Sigma (DFSS), and Define, Measure, Analyze, Design, and Verify (DMADV). Featuring more than 20 success stories from Motorola, IBM, Cisco, Seagate, Xerox, Thomson Reuters, TCS, EMC, Infosys, and Convergys, the book offers first-hand accounts of corporate Six Sigma programs and explains how these companies are successfully leveraging Six Sigma for software process and quality improvement.

    The success stories reveal how:

    • Motorola minimized business risk before changing business-critical applications
    • TCS improved fraud detection for a global bank
    • Infosys improved software development productivity for a large multinational bank
    • IBM reduced help desk escalations and overhead activities
    • EMC improved development productivity
    • Motorola realized significant cost avoidance by streamlining processes and project documentation
    • Xerox achieved high-speed product development
    • Seagate reduced application downtime and improved availability to 99.99%
    • Cisco successfully reinvented its Six Sigma program
    • Convergys injected Six Sigma into the company's DNA
    • Thomson Reuters' Six Sigma program gathered significant momentum in a short time
    • Six Sigma was successfully applied in many other projects for defect reduction, cycle time reduction, productivity improvement, and more

    Produktinformation

    • Utgivningsdatum:2011-05-16
    • Mått:195 x 241 x 35 mm
    • Vikt:1 219 g
    • Format:Inbunden
    • Språk:Engelska
    • Antal sidor:640
    • Förlag:McGraw-Hill Education
    • ISBN:9780071700627

    Utforska kategorier

    • Projektledning inom Ekonomi och Ledarskap
    • Maskinteknik och material inom Naturvetenskap och teknik
    • Media och underhållning inom Ekonomi och Ledarskap

    Mer om författaren

    Vic Nanda is a Process Improvement Manager, Broadband Mobility Solutions IT, with Motorola. He is a Certified ISO 9000 Lead Auditor, Certified Manager of Quality/Organization Excellence (CMQ/OE), Certified Quality Auditor (CQA), Certified Software Quality Engineer (CSQE), ITIL Foundations Certified, and Six Sigma Black Belt. Jeffrey Robinson, Ph.D., is a Master Black Belt and ITIL Program Manager with American Express. He has worked in software development and computer integrated manufacturing for more than 20 years. Dr. Robinson is a CMM/CMMI assessor and Malcolm Baldrige Quality Assessor. He has been teaching graduate and undergraduate courses for more than 20 years, and he holds four software patents in manufacturing control theory.

    Innehållsförteckning

    • Chapter 1. Executive Overview of Six SigmaPART ONE: DMAIC PROJECTSChapter 2. DMAIC PrimerChapter 3. How Motorola Minimized Business Risk before Changing Business-Critical ApplicationsChapter 4. TCS Reduces Turn-Around Time for Software Change RequestsChapter 5. Defect ReductionChapter 5A. How TCS Helped a Major Global Bank Reduce Customer ComplaintsChapter 5B. Improving Test Effectiveness the Six Sigma WayChapter 6. Help Desk ImprovementChapter 6A. EMC: Improving Development ProductivityChapter 6B. Infosys Helps a Global Bank Reduce Business Risk from Errors in Online Banking ApplicationsChapter 6C. Infosys Significantly Reduces Telecom Client's Operational ExpensesChapter 7. Productivity ImprovementChapter 7A. TCS Improves Fraud Detection for a Global BankChapter 7B. Infosys Improves Software Development Productivity for a Large Multinational BankChapter 8. DMAIC Conclusions and Lessons LearnedPART TWO: LEAN SIX SIGMA PROJECTSChapter 9. Lean PrimerChapter 10. Leaning Six Sigma Projects: How to Run a DMAIC Project in Five DaysChapter 11. How IBM Reduced Help Desk Escalations and Overhead ActivitiesChapter 12. Motorola Realizes Significant Cost Avoidance by Streamlining Project DocumentationChapter 13. Boiling the Ocean with Value Streams, Kaizens, and KanbansChapter 14. How a Global Retailer Improved the Reliability Software Development and Test EnvironmentsChapter 15. Lean Conclusions and Lessons LearnedPART THREE: DESIGN FOR SIX SIGMA PROJECTSChapter 16. DFSS PrimerChapter 17. How to Radically Streamline Your Business ProcessesChapter 18. How Motorola Reduced the Effort Required for Software Code ReviewsChapter 19. Predictive Engineering to Improve Software TestingChapter 20. Improving Product Performance Using Software DFSSChapter 21. High-Speed Product Development at XeroxChapter 22. How Seagate Technology Reduced Downtime and Improved Availability to 99.99 PercentChapter 23. DFSS Conclusions and Lessons LearnedPART FOUR: SIX SIGMA PROGRAMSChapter 24. Cisco Successfully Reinvents Its Six Sigma ProgramChapter 25. Six Sigma Practice at Thomson ReutersChapter 26. How Convergys Injected Six Sigma into the Company DNAChapter 27. Bumps in the RoadAppendix A: Chapter Tools MatrixAppendix B: Computing Return on InvestmentGlossaryContributor BiographiesCompany ProfilesIndex