Jody Hoffer Gittell – författare

"If you look at Southwest Airlines, and I admire what they do, they''ve been the most successful airline in the industry."

--Gerard Arpey, CEO, American Airlines

"Through extensive research Jody Hoffer Gittell gets to the bottom of what has sustained Southwest Airlines'' positive employee relations and high performance through good and bad times."

--Thomas A. Kochan, professor, MIT Sloan School of Management, MIT Global Airline Industry Program

In an industry with losses in the billions, Southwest Airlines has an unbroken string of 31 consecutive years of profitability. The Southwest Airlines Way examines how the company uses high-performance relationships to create enormous competitive advantage in motivation, teamwork, and coordination among employees. It then goes further to show how any company can foster these powerful cooperative relationships and explains how to:

In her groundbreaking book The SouthwestAirlines Way, Jody Hoffer Gittell revealedthe management secrets of the companyFortune magazine called “the most successfulairline in history.” Now, the bestsellingbusiness author explains how to apply thosesame principles in one of our nation’s largest,most important, and increasingly complexindustries.

High Performance Healthcare explains the criticalconcept of “relational coordination”—coordinating work through shared goals,shared knowledge, and mutual respect.Because of the way healthcare is organized,weak links exist throughout the chain ofcommunication. Gittell clearly demonstratesthat relational coordination strengthens thoseweak links, enabling providers to deliver highquality, efficient care to their patients.Using Gittell’s innovative management methods,you will improve quality, maximizeefficiency, and compete more effectively.

High Performance Healthcare walks you step by stepthrough the process of:

The book includes case studies illustratinghow some healthcare organizations arealready transforming themselves using Gittell’sproven tools. It concludes by identifying industry-level obstacles to high performancehealthcare and showing how individual organizationsand their leaders can supportsweeping change at the highest levels.

Policy changes and increased access to carewill not alone answer the healthcare industry’sproblems. Timely, accurate, problem-solvingcommunication that crosses all organizationalboundaries is a powerful response to businessas usual. High Performance Healthcare explainsexactly how to achieve this crucial dynamic,providing a long-awaited cure to an industryin crisis.

In her groundbreaking book The Southwest Airlines Way, Jody Hoffer Gittell revealed the management secrets of the company Fortune magazine called “the most successful airline in history.” Now, the bestselling business author explains how to apply those same principles in one of our nation’s largest, most important, and increasingly complex industries.

High Performance Healthcare explains the critical concept of “relational coordination”—coordinating work through shared goals, shared knowledge, and mutual respect. Because of the way healthcare is organized, weak links exist throughout the chain of communication. Gittell clearly demonstrates that relational coordination strengthens those weak links, enabling providers to deliver high quality, efficient care to their patients. Using Gittell’s innovative management methods, you will improve quality, maximize efficiency, and compete more effectively.

High Performance Healthcare walks you step by step through the process of:

The book includes case studies illustrating how some healthcare organizations are already transforming themselves using Gittell’s proven tools. It concludes by identifying industry-level obstacles to high performance healthcare and showing how individual organizations and their leaders can support sweeping change at the highest levels.

Policy changes and increased access to care will not alone answer the healthcare industry’s problems. Timely, accurate, problem-solving communication that crosses all organizational boundaries is a powerful response to business as usual. High Performance Healthcare explains exactly how to achieve this crucial dynamic, providing a long-awaited cure to an industry in crisis.

This guidebook goes beyond people analytics to provide a research-based, practice-tested methodology for doing relational analytics, based on the science of relational coordination.

We are witnessing a revolution in people analytics, where data are used to identify and leverage human talent to drive performance outcomes. Today’s workplace is interdependent, however, and individuals drive performance through networks that span department, organization and sector boundaries. This book shares the relational coordination framework, with a validated scalable analytic tool that has been used successfully across dozens of countries and industries to understand, measure and influence networks of relationships in and across organizations, and which can be applied at any level in the private and public sectors worldwide.

Graduate students and practitioners in human resource management, health policy and management, organizational behavior, engineering and network analysis will appreciate the methodology and hands-on guidance this book provides, with its focus on identifying, analyzing and building networks of productive interdependence.

Online resources include data appendices and statistical commands that can be used to conduct all these analyses in readers’ own organizations.