John Crawley - Böcker
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17 produkter
17 produkter
266 kr
Skickas
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Skickas inom 5-8 vardagar
434 kr
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272 kr
Skickas inom 5-8 vardagar
243 kr
Skickas inom 5-8 vardagar
274 kr
Skickas inom 5-8 vardagar
294 kr
Skickas inom 5-8 vardagar
266 kr
Skickas inom 5-8 vardagar
342 kr
Skickas inom 5-8 vardagar
290 kr
Skickas inom 5-8 vardagar
280 kr
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186 kr
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357 kr
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319 kr
Skickas inom 5-8 vardagar
400 kr
Skickas inom 3-6 vardagar
192 kr
Skickas
286 kr
Skickas inom 5-8 vardagar
In recent years mediation has become an increasingly popular approach and powerful technique and has been used successfully in such areas as commercial disputes and customer complaints-handling. Here, for the first time, is an accessible and practical book on mediation at work and in the workplace itself. Packed with real-life examples and cases, it focuses on mediation's positive way of looking at conflict, how it injects a new dimension into people's "conflict zone", and outlines the qualities needed to be a mediating manager. Mediating managers become beacons of positive energy perceived as people capable of holding things together when others are "losing it". They are able to do this because they are enablers, not judge and jury, catalysts not fixers, encouragers not enforcers. Mapping out the overall steps of the mediation process, what mediating managers' core tasks are at each stage, the opportunities offered to those involved, and illustrating different key moments of effectively resolved workplace disputes, the book demonstrates how transferable mediation skills are and how they can be used in a wide range of workplace settings.