John McManus – författare

This engaging and accessible textbook explores the challenges and complexities of managing operations in a service industry setting. Comprehensive in scope, this textbook considers key concepts from strategy and operations management from a global services perspective and integrates traditional theory with cutting-edge contemporary examples. Taking a student-centred approach, it gives the reader a solid understanding of the key issues faced by contemporary service organisations, from managing and reviewing risk to managing supplier relationships. Rich pedagogy, integrated online resources and relevant international case studies develop strategic thinking skills and equip students with the essential tools and techniques needed to plan, design, manage and control operations in diverse service industry contexts.

 This is an ideal textbook for students of service operations management at undergraduate, postgraduate and MBA level.

Very few software projects are completed on time, on budget, and to their original specification causing the global IT software industry to lose billions each year in project overruns and reworking software. Research supports that projects usually fail because of management mistakes rather than technical mistakes. Risk Management in Software Development Projects focuses on what the practitioner needs to know about risk in the pursuit of delivering software projects.Risk Management in Software Development Projects will help all practicing IT Project Managers and IT Managers understand:* Key components of the risk management process * Current processes and best practices for software risk identification * Techniques of risk analysis * Risk Planning * Management processes and be able to develop the process for various organizations

Very few software projects are completed on time, on budget, and to their original specification causing the global IT software industry to lose billions each year in project overruns and reworking software. Research supports that projects usually fail because of management mistakes rather than technical mistakes. Risk Management in Software Development Projects focuses on what the practitioner needs to know about risk in the pursuit of delivering software projects.Risk Management in Software Development Projects will help all practicing IT Project Managers and IT Managers understand:* Key components of the risk management process * Current processes and best practices for software risk identification * Techniques of risk analysis * Risk Planning * Management processes and be able to develop the process for various organizations

Ask a British football fan what they know about Turkish football, and they are unlikely to describe scenes of camaraderie, hospitality and humour. They are more likely to mention banners proclaiming ''Welcome to hell''. Or Leeds United supporters stabbed to death on an Istanbul street.

Frustrated by the game''s distorted image back home, John McManus set out to show the Turkish football that he knew - the rich, funny, obsessive, fan culture that he had encountered on the terraces. But he hadn''t accounted for the politics. Travelling from the elite training facilities of Istanbul to dusty pitches on the Syrian border, taking in visits to far-flung clubs, encounters with characterful players and experiences at riotous matches along the way, Welcome to Hell? offers a unique perspective on an alluring yet troubled football culture.