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1 produkter

1. 

   Building a Successful Customer-service Culture

   A Guide for Library and Information Managers

   Av Maxine Melling, Joyce Little

   Inbunden, 2002

   1229 kr

   Tillfälligt slut

   As libraries move into the 21st century, quality management has become a key focus of the effort to create a service culture that meets - and indeed exceeds - customer requirements. The language of customer service has become common in the library and information sector, as have many of the …