Maxine Melling – författare

Visar alla böcker från författaren Maxine Melling. Handla med fri frakt och snabb leverans.

2 produkter

Kategorier

2 produkter

Collaboration in Libraries and Learning Environments
AvMargaret Weaver,Maxine Melling
E-bok
PDF, Engelska, 2012
1 085 kr
Läs direkt efter köp
The changing environment in higher education requires different approaches to be taken to the provision of professional support services. This may result in the development of outsourced shared services, the convergence of many different student-facing services or the development of more active collaborative networks. This collection of essays considers the changing context and broad principles affecting the ways in which we need to manage and provide services and offers case studies of changes that have already taken place. This book recognizes and uncovers the innovations that leaders and practitioners are implementing to transform and develop the provision of sustainable and creative support services. Such innovations are resulting in diverse models of service delivery and the development of more active collaborative networks and commercial partnerships. The essays are drawn from a broad spectrum of professionals working inside and outside library and information services as well as those responsible for leading multiply converged or joint service teams. Key topics include:
The changing higher education context and how to build service success in uncertain times Connecting with the student perspective Working with professional associations Culture, values and change: observations from three consortia in Canada Managing complex change collaboratively and creatively Leaders and influencing skills of the future The role of technology in enabling collaboration and the role of shared data in extending the library’s value Space: changing the boundaries and the communal nature of the academic library Collaborative service provision through super-convergence Joint use libraries and transformational change.
Readership: Library leaders and practitioners and students of LIS.
Building a Successful Customer-service Culture
A Guide for Library and Information Managers
AvMaxine Melling,Joyce Little
Inbunden, Engelska, 2002
1 202 kr
Tillfälligt slut
As libraries move into the 21st century, quality management has become a key focus of the effort to create a service culture that meets - and indeed exceeds - customer requirements. The language of customer service has become common in the library and information sector, as have many of the techniques associated with the provision of customer-focused services. However, there is a danger that customer service may be seen as a 'bolt on' to existing core provision in the form of feedback mechanisms, information leaflets and customer-training sessions. One of the challenges facing managers is to go beyond the acknowledgement of the importance of a customer focus, and to develop an understanding of how this focus can be embedded in the culture of their services via strategic and operational management. This new management guide addresses this challenge. Contributed by LIS professionals with extensive experience in the management of public and academic services, each chapter presents a good practice guide to an element of strategic or operational management with the customer placed at centre stage: • the users' perspective; • planning and policy making; • leadership and management; • human resource planning; • marketing as a tool for LIS managers; • assuring quality; • planning buildings for customers and services; • developing a service culture through partnerships; • virtual service. Readership: This book is essential reading for managers of library and information services from senior to team managers, and also for all those involved in devising strategy and policy for staff and service development. It is relevant to libraries and information services in any area of the world.

Maxine Melling – författare

Visar alla böcker från författaren Maxine Melling. Handla med fri frakt och snabb leverans.

2 produkter

Kategorier

2 produkter

Collaboration in Libraries and Learning Environments
AvMargaret Weaver,Maxine Melling
E-bok
PDF, Engelska, 2012
1 085 kr
Läs direkt efter köp
The changing environment in higher education requires different approaches to be taken to the provision of professional support services. This may result in the development of outsourced shared services, the convergence of many different student-facing services or the development of more active collaborative networks. This collection of essays considers the changing context and broad principles affecting the ways in which we need to manage and provide services and offers case studies of changes that have already taken place. This book recognizes and uncovers the innovations that leaders and practitioners are implementing to transform and develop the provision of sustainable and creative support services. Such innovations are resulting in diverse models of service delivery and the development of more active collaborative networks and commercial partnerships. The essays are drawn from a broad spectrum of professionals working inside and outside library and information services as well as those responsible for leading multiply converged or joint service teams. Key topics include:
The changing higher education context and how to build service success in uncertain times Connecting with the student perspective Working with professional associations Culture, values and change: observations from three consortia in Canada Managing complex change collaboratively and creatively Leaders and influencing skills of the future The role of technology in enabling collaboration and the role of shared data in extending the library’s value Space: changing the boundaries and the communal nature of the academic library Collaborative service provision through super-convergence Joint use libraries and transformational change.
Readership: Library leaders and practitioners and students of LIS.
Building a Successful Customer-service Culture
A Guide for Library and Information Managers
AvMaxine Melling,Joyce Little
Inbunden, Engelska, 2002
1 202 kr
Tillfälligt slut
As libraries move into the 21st century, quality management has become a key focus of the effort to create a service culture that meets - and indeed exceeds - customer requirements. The language of customer service has become common in the library and information sector, as have many of the techniques associated with the provision of customer-focused services. However, there is a danger that customer service may be seen as a 'bolt on' to existing core provision in the form of feedback mechanisms, information leaflets and customer-training sessions. One of the challenges facing managers is to go beyond the acknowledgement of the importance of a customer focus, and to develop an understanding of how this focus can be embedded in the culture of their services via strategic and operational management. This new management guide addresses this challenge. Contributed by LIS professionals with extensive experience in the management of public and academic services, each chapter presents a good practice guide to an element of strategic or operational management with the customer placed at centre stage: • the users' perspective; • planning and policy making; • leadership and management; • human resource planning; • marketing as a tool for LIS managers; • assuring quality; • planning buildings for customers and services; • developing a service culture through partnerships; • virtual service. Readership: This book is essential reading for managers of library and information services from senior to team managers, and also for all those involved in devising strategy and policy for staff and service development. It is relevant to libraries and information services in any area of the world.

Maxine Melling – författare

Collaboration in Libraries and Learning Environments

Building a Successful Customer-service Culture

Maxine Melling – författare

Collaboration in Libraries and Learning Environments

Building a Successful Customer-service Culture