Maxine Melling – författare

Visar alla böcker från författaren Maxine Melling. Handla med fri frakt och snabb leverans.

2 produkter

1. 

   Collaboration in Libraries and Learning Environments

   Av Margaret Weaver, Maxine Melling

   E-bok, 2012

   1085 kr

   Lägg i varukorg

   The changing environment in higher education requires different approaches to be taken to the provision of professional support services. This may result in the development of outsourced shared services, the convergence of many different student-facing services or the development of more active …

2. 

   Building a Successful Customer-service Culture

   A Guide for Library and Information Managers

   Av Maxine Melling, Joyce Little

   Inbunden, 2002

   1229 kr

   Tillfälligt slut

   As libraries move into the 21st century, quality management has become a key focus of the effort to create a service culture that meets - and indeed exceeds - customer requirements. The language of customer service has become common in the library and information sector, as have many of the …