Katherine Guntner – författare

Whether you were just thrust into a client-facing role or are already in one and want to hone your skills, A Dragon Walks into a Meeting presents valuable tips, tricks, and tools for client success. Focusing on everything that happens after the sale, including some of the hardest pitfalls and challenges in business, John Brown and Fred Fuller share tested and proven methodologies, including:

Unwritten rules of the jobPractical tactics you can use todayCritical skills to execute with clientsPhilosophical underpinnings for client managementIllustrative stories designed to provide clarity and application

Relationship management (and how to handle sticky client situations) may not be covered in business school, but don''t worry. John and Fred are here to teach you what they wish they''d known when they started.

Airports, hotels, bars, and restaurants all present opportunities for hospitality to touch the life of a stranger. In our increasingly data-driven world, we''ve created systems to quantify, digitize, and calculate how to get the most out of these moments of interaction, but is data really the only way to know if we''re truly being of service?

Smart hoteliers and restaurateurs understand the power of personal interactions, and as the drive to digital speeds up, the ability to craft a meaningful human interaction will be a big differentiator in the market battle for guest satisfaction and retention. Using examples from over thirty years of international travel and experience in the hospitality industry, Kirsten and Paul Moxness explore key elements of creating personal experiences for guests, including:

Making genuine gratitude a natural and contagious habitRespecting upgrades and freebies, and handling necessary downgradesEncouraging supportive teams and empowering each employee to provide exceptional experiencesTaking a compassionate and proactive approach to safety and crisis management and resolving problems

Digital cannot replace human interaction, and hospitality is all about making memorable moments of personal experience. Spin the Bottle Service is here to show you that making the most of the touchpoints beyond digital can be as easy as a twist of the wrist.

Although the global demand for physical security is growing, nuances of corporate security have become harder to navigate. From corporate standards and policies to emergency management, even those with extensive skills in the military or law enforcement may struggle to transition into the field.

After years helping folks from the military, law enforcement, emergency services, and federal jobs move into corporate physical security, Carlos Francisco understands how to get you noticed, hired, and set up for success in your new career. So, You Want to Get into Corporate Security? guides you through everything you need to prepare, including:

Insights into corporate cultureResume and interview prepFollow ups and offersYour first 30 days on the job

Don''t just get the job - let Carlos be your Corporate Security Translator, and start your first day genuinely ready for service in your new career.