Kent D. Seltman – författare

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1 produkter

1. 

   Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations

   Av Kent D. Seltman, Leonard L. Berry

   E-bok, 2008

   393 kr

   Lägg i varukorg

   Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent …