Kraut – författare

With escalating demands upon research and assessment growing morevaried, surveys are now used to assess and drive organizationalchange by examining company performance, customer and employeesatisfaction, empowerment, and key aspects of corporateculture. With Organizational Surveys, you'll learn how to:* Drive change with surveys* Use 360* feedback* Set expectations of results* Deal with ethical concerns* Facilitate feedback, action-planning, and follow-through . . .and much more! No other book approaches this collection's range and specificity,or its emphasis on actual practice in organizations. It's yourindispensible toolbox for assessment and change!

Written for non-experts in jargon-free language, this work shows how to create systems within organizations that preempt the monetary, strategic, and emotional costs associated with on-the-job conflict. Its clear and simple approach translates advanced concepts into practical how-tos and provides readers with four guiding principles they can follow to create conflict control systems of their own. Amply illustrated with real-world examples, it details the policies, procedures, and practices that make for successful control systems and tells precisely how to implement them.