Leo Appleton – författare

Libraries and Key Performance Indicators: A Framework for Practitioners explores ways by which libraries across all sectors can demonstrate their value and impact to stakeholders through quality assurance and performance measurement platforms, including library assessment, evaluation methodologies, surveys, and annual reporting. Whilst several different performance measurement tools are considered, the book's main focus is on one tool in particular: Key Performance Indicators (KPIs). KPIs are increasingly being used to measure the performance of library and information services, however, linking KPIs to quality outcomes, such as impact and value can prove very difficult. This book discusses, in detail, the concept of KPIs in the broader context of library assessment and performance measurement. Through reviewing some of the applied theory around using KPIs, along with harvesting examples of current best practices in KPI usage from a variety of different libraries, the book demystifies library KPIs, providing a toolkit for any library to be used in setting meaningful KPIs against targets, charters, service standards, and quality outcomes.

Provides an overview of performance measurement tools for libraries Discusses KPIs in a broad context Offers an understanding of reporting, monitoring, and acting upon KPI data Provides best practice examples of Key Performance Indicators (KPIs) in libraries Includes practical and reusable examples of KPIs that can be applied in local contexts (a toolkit approach)

Academic libraries are facing uncertain times. The international higher education environment is very volatile and academic libraries and librarians can play a major role in helping to strategically position their parent institution within it. In doing so, there needs to be clarity as to what the position of the academic library is with regard to the role and function it has within the university and how library leadership can have pan-institutional influence and impact. There are several ways in which the academic library can position itself and this collection demonstrates many of these. Strategic alignment with the university and its mission is a fundamental part of successful positioning, as is being flexible, adaptable and responsive to changing needs, requirements and expectations. Developments in research support and scholarly communications, as well as super-convergences with other academic support departments, are examples of such responsiveness.These topics along with other emerging themes, such as library functions and institutional partnerships and collaborations, are all discussed in the book and provide the reader with a rich variety of reflections and case studies on how academic libraries, from across the globe, have addressed their position within their institution.This book was originally published as a special issue of the journal New Review of Academic Librarianship.

Academic libraries are facing uncertain times. The international higher education environment is very volatile and academic libraries and librarians can play a major role in helping to strategically position their parent institution within it. In doing so, there needs to be clarity as to what the position of the academic library is with regard to the role and function it has within the university and how library leadership can have pan-institutional influence and impact. There are several ways in which the academic library can position itself and this collection demonstrates many of these. Strategic alignment with the university and its mission is a fundamental part of successful positioning, as is being flexible, adaptable and responsive to changing needs, requirements and expectations. Developments in research support and scholarly communications, as well as super-convergences with other academic support departments, are examples of such responsiveness.These topics along with other emerging themes, such as library functions and institutional partnerships and collaborations, are all discussed in the book and provide the reader with a rich variety of reflections and case studies on how academic libraries, from across the globe, have addressed their position within their institution.This book was originally published as a special issue of the journal New Review of Academic Librarianship.

Today's library and information service managers need to be multi-skilled practitioners, demonstrating knowledge and understanding of multiple professional disciplines while working in operational and strategic managerial and leadership capacities. Managers need support in order to effectively work in such a diversity of professional environments and roles. This book draws on all sectors to support library and information managers in their management and leadership roles.Practical Tips for Successful Library Management takes management theory and practice and places it within a library and information context so that readers can see how it can be applied in their own roles.The book covers tips on broad themes such as:leadership and people managementcustomer services and collectionsfinance and budget managementquality assurancestakeholder engagement.You will find practical tips and implementation advice on topics including:personal wellbeing and professional engagementinclusive recruitment, developing and retaining staffmanaging online environments and teamsspace planning and sustainable designmarketing and communicationsdiversifying and decolonising collectionsadvocacy, negotiation and influencing.Part of the popular Practical Tips for Library and Information Professionals series, this essential book offers innovative tips and tried-and-tested best practice to enable library and information professionals to be excellent and effective managers.

Today's library and information service managers need to be multi-skilled practitioners, demonstrating knowledge and understanding of multiple professional disciplines while working in operational and strategic managerial and leadership capacities. Managers need support in order to effectively work in such a diversity of professional environments and roles. This book draws on all sectors to support library and information managers in their management and leadership roles.Practical Tips for Successful Library Management takes management theory and practice and places it within a library and information context so that readers can see how it can be applied in their own roles.The book covers tips on broad themes such as:leadership and people managementcustomer services and collectionsfinance and budget managementquality assurancestakeholder engagement.You will find practical tips and implementation advice on topics including:personal wellbeing and professional engagementinclusive recruitment, developing and retaining staffmanaging online environments and teamsspace planning and sustainable designmarketing and communicationsdiversifying and decolonising collectionsadvocacy, negotiation and influencing.Part of the popular Practical Tips for Library and Information Professionals series, this essential book offers innovative tips and tried-and-tested best practice to enable library and information professionals to be excellent and effective managers.

Are librarians and libraries relevant in the 21st century? This is a fundamental question and one that presents differing opinions across the many diverse information sectors. If there is a continuing need for libraries and for librarians, then how do library leaders obtain strategic support when there appears to be a lack of clarity or understanding about the very purpose of libraries at a time when economically, libraries are under pressure to develop new business models and be more commercially focused?Bold Minds: Library leadership in a time of disruption brings together international leaders who frame many aspects of the current library provision and who carry responsibility for the library models of the future to consider how librarians and libraries can be a driving force in a time of disruptive economic, technological and cultural change.Each chapter critically presents a short leadership provocation regarding libraries and their purpose, encompassing strategic impact, culture change, engagement, diversity, service delivery, collections, staff skills and professional training and assessing what it means for leaders, their sectors and organisations, and how they have developed their personal leadership signature. This book will be invaluable to library and information professionals in a range of public and private sector libraries as well as policy makers in services where libraries are a component. It will also be useful for students, educational establishments, and IT professionals with an information management element to their work.