Madelyn Burley-Allen – författare
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2 produkter
2 produkter
Del 144 - Wiley Self-Teaching Guides
Listening: The Forgotten Skill
A Self-Teaching Guide
Häftad, Engelska, 1995
144 kr
Skickas inom 5-8 vardagar
A proven program for turning effective listening into a powerfulbusiness tool Managers and other employees spend more than 40percent of their time listening to other people but often do it sopoorly that the result is misunderstood instructions, misdirectedprojects, and erroneous actions--millions of dollars' worth ofmistakes just because most people don't know how to listen. In thisnew edition of her classic guide to the art of effective listening,Madelyn Burley-Allen shows you how to acquire active, productivelistening skills and put them to work for you--professionally,socially, and personally. With her time-tested techniques, you'lllearn how to:* Eliminate distractions and improve your concentration on what isbeing said* Locate key words, phrases, and ideas while listening* Cut through your own listening biases* Interpret body language clues* Ask constructive, nonthreatening questions that elicit realinformation* Get others to listen to you* Master a whole range of listening skills that you can use on thejob and in your personal lifeListening: The Forgotten Skill uses an interactive learningapproach with work-sheets, charts, graphs, and self-tests that helpyou pace and monitor your own progress.
Del 134 - Wiley Self-Teaching Guides
Managing Assertively: How to Improve Your People Skills
A Self-Teaching Guide
Häftad, Engelska, 1995
191 kr
Skickas inom 5-8 vardagar
A proven program for increasing your management skills Managing Assertively has helped tens of thousands of businesspeoplebecome more effective managers by sharpening their people skills.Leading management trainer Madelyn Burley-Allen shows you how you,too, can learn to resolve conflicts and defuse interpersonalproblems that invariably arise at work. Her step-by-steptechniques, clear examples, and competence-building exercises willimmediately improve your supervisory skills, sharpen yourself-awareness, and make you a more confident, assertive manager.You'll learn how to:* Use eight building blocks to become a more effective manager* Overcome self-defeating behavior* Handle criticism to maintain and enhance self-esteem* State limits and expectations to clarify assignments* Become a more effective listener* Receive and give positive feedback to enhance team building* Handle conflict, stress, personal problems, and a wide range ofother difficult on-the-job situations* By following the user-friendly, interactive, self-teachingformat, you can work at your own pace as you master managementessentials.