MADELYN BURLEY-ALLEN, the founder and president of Dynamics ofHuman Behavior, has conducted over 2,000 seminars on listening andmanagement for organizations around the world. A frequent speakerat state and national conferences, she has consulted for suchcompanies as AT&T, DuPont, IBM, and LeviStrauss. Her work hasbeen covered in numerous magazines and newspapers, includingGlamour and Working Woman, and she has appeared on several nationaltelevision and radio shows. She is the author of three books,including Managing Assertively: How to Improve Your People Skills,also available from Wiley.

• What Is Listening and What Can It Do for You?. How You Got to Be the Listener You Are. Barriers Between Listener and Speaker. Listening to Yourself. Making Listening Work for You. Getting Others to Listen to You. Putting It All Together. Notes. Suggested Reading. Index.

MADELYN BURLEY-ALLEN, the founder and president of Dynamics ofHuman Behavior, has conducted over 2,000 seminars on listening andmanagement for organizations around the world. A frequent speakerat state and national conferences, she has consulted for suchcompanies as AT&T, DuPont, IBM, and LeviStrauss. Her work hasbeen covered in numerous magazines and newspapers, includingGlamour and Working Woman, and she has appeared on several nationaltelevision and radio shows. She is the author of three books,including Managing Assertively: How to Improve Your People Skills,also available from Wiley.

• What Is Listening and What Can It Do for You?. How You Got to Be the Listener You Are. Barriers Between Listener and Speaker. Listening to Yourself. Making Listening Work for You. Getting Others to Listen to You. Putting It All Together. Notes. Suggested Reading. Index.

MADELYN BURLEY-ALLEN, the founder and president of Dynamics ofHuman Behavior, has conducted over 2,000 seminars on listening andmanagement for organizations around the world. A frequent speakerat state and national conferences, she has consulted for suchcompanies as AT&T, DuPont, IBM, and LeviStrauss. Her work hasbeen covered in numerous magazines and newspapers, includingGlamour and Working Woman, and she has appeared on several nationaltelevision and radio shows. She is the author of three books,including Managing Assertively: How to Improve Your People Skills,also available from Wiley.

• What Is Listening and What Can It Do for You?. How You Got to Be the Listener You Are. Barriers Between Listener and Speaker. Listening to Yourself. Making Listening Work for You. Getting Others to Listen to You. Putting It All Together. Notes. Suggested Reading. Index.