This book constitutes the refereed proceedings of the 12th International Conference on the Quality of Information and Communications Technology, QUATIC 2019, held in Ciudad Real, Spain, in September 2019.

The 19 full papers and 6 short papers were carefully reviewed and selected from 66 submissions. The papers are organized in topical sections: security & privacy, requirements engineering, business processes, evidence-based software engineering, process improvement and assessment, model-driven engineering & software maintenance, data science & services, and verification and validation.

This book focuses on software sustainability, regarded in terms of how software is or can be developed while taking into consideration environmental, social, and economic dimensions. The sixteen chapters cover various related issues ranging from technical aspects like energy-efficient programming techniques, formal proposals related to energy efficiency measurement, patterns to build energy-efficient software, the role of developers on energy efficient software systems and tools for detecting and refactoring code smells/energy bugs; to human aspects like its impact on software sustainability or the adaptation of ACM/IEEE guidelines for student and professional education and; and an economics-driven architectural evaluation for sustainability. Also aspects as the elements of governance and management that organizations should consider when implementing, assessing and improving Green IT or the relationship between software sustainability and the Corporate Social Responsibility of software companies are included. The chapters are complemented by usage scenarios and experience reports on several domains as cloud applications, agile development or e-Health, among others. As a whole, the chapters provide a complete overview of the various issues related to sustainable software development.

The target readership for this book includes CxOs, (e.g. Chief Information Officers, Chief Executive Officers, Chief Technology Officers, etc.) software developers, software managers, auditors, business owners, and quality professionals. It is also intended for students of software engineering and information systems, and software researchers who want to know the state of the art regarding software sustainability.

This book presents a set of software engineering techniques and tools to improve the productivity and assure the quality in quantum software development. Through the collaboration of the software engineering community with the quantum computing community new architectural paradigms for quantum-enabled computing systems will be anticipated and developed.

The book starts with a chapter that introduces the main concepts and general foundations related to quantum computing. This is followed by a number of chapters dealing with the quantum software engineering methods and techniques. Topics like the Talavera Manifesto for quantum software engineering, frameworks for hybrid systems, formal methods for quantum software engineering, quantum software modelling languages, and reengineering for quantum software are covered in this part. A second set of chapters then deals with quantum software environments and tools, detailing platforms like QuantumPath®, Classiq as well as quantum software frameworks for deep learning.

Overall, the book aims at academic researchers and practitioners involved in the creation of quantum information systems and software platforms. It is assumed that readers have a background in traditional software engineering and information systems.

The 29 full, 15 short, and 4 vision papers included in this volume were carefully reviewed and selected from 221 submissions. They were organized in topical sections named: ​service modeling and mining; quality of service; microservices; service personalization, recommendation, and crowdsourcing; blockchain; IoT and green computing; services for cloud, edge, and fog computing; artificial intelligence and machine learning for service computing; vision papers.

This book presents a set of models, methods, and techniques that allow the successful implementation of data governance (DG) in an organization and reports real experiences of data governance in different public and private sectors.

To this end, this book is composed of two parts. Part I on “Data Governance Fundamentals” begins with an introduction to the concept of data governance that stresses that DG is not primarily focused on databases, clouds, or other technologies, but that the DG framework must be understood by business users, systems personnel, and the systems themselves alike. Next, chapter 2 addresses crucial topics for DG, such as the evolution of data management in organizations, data strategy and policies, and defensive and offensive approaches to data strategy. Chapter 3 then details the central role that human resources play in DG, analysing the key responsibilities of the different DG-related roles and boards, while chapter 4 discusses the most common barriers to DG in practice. Chapter 5 summarizes the paradigm shifts in DG from control to value creation. Subsequently chapter 6 explores the needs, characteristics and key functionalities of DG tools, before this part ends with a chapter on maturity models for data governance. Part II on “Data Governance Applied” consists of five chapters which review the situation of DG in different sectors and industries. Details about DG in the banking sector, public administration, insurance companies, healthcare and telecommunications each are presented in one chapter.

The book is aimed at academics, researchers and practitioners (especially CIOs, Data Governors, or Data Stewards) involved in DG. It can also serve as a reference for courses on data governance in information systems.

This is the first book that presents a comprehensive overview of sustainability aspects in software engineering. Its format follows the structure of the SWEBOK and covers the key areas involved in the incorporation of green aspects in software engineering, encompassing topics from requirement elicitation to quality assurance and maintenance, while also considering professional practices and economic aspects.

The book consists of thirteen chapters, which are structured in five parts. First the “Introduction” gives an overview of the primary general concepts related to Green IT, discussing what Green in Software Engineering is and how it differs from Green by Software Engineering. Next “Environments, Processes and Construction” presents green software development environments, green software engineering processes and green software construction in general. The third part, “Economic and Other Qualities,” details models for measuring how well software supports green software engineering techniques and for performing trade-off analyses between alternative green practices from an economic perspective. “Software Development Process” then details techniques for incorporating green aspects at various stages of software development, including requirements engineering, design, testing, and maintenance. In closing, “Practical Issues” addresses the repercussions of green software engineering on decision-making, stakeholder participation and innovation management.

The audience for this book includes software engineering researchers in academia and industry seeking to understand the challenges and impact of green aspects in software engineering, as well as practitioners interested in learning about the state of the art in Green in Software Engineering.

Communication is one of the main activities in software projects, many such projects fail or encounter serious problems because the stakeholders involved have different understandings of the problem domain and/or they use different terminologies. Ontologies can help to mitigate these communication problems.

Calero and her coeditors mainly cover two applications of ontologies in software engineering and software techonology: sharing knowledge of the problem domain and using a common terminology among all stakeholders; and filtering the knowledge when defining models and metamodels.

The editors structured the contributions into three parts: first, a detailed introduction into the use of ontologies in software engineering and software technology in general; second, the use of ontologies to conceptualize different process-related domains such as software maintenance, software measurement, or SWEBOK, initiated by IEEE; third, the use of ontologies as artifacts in several software processes, like, for example, in OMG’s MOF or MDA.

By presenting the advanced use of ontologies in software research and software projects, this book is of benefit to software engineering researchers in both academia and industry.

This book constitutes the refereed proceedings of the 12th International Conference on the Quality of Information and Communications Technology, QUATIC 2019, held in Ciudad Real, Spain, in September 2019.

The 19 full papers and 6 short papers were carefully reviewed and selected from 66 submissions. The papers are organized in topical sections: security & privacy, requirements engineering, business processes, evidence-based software engineering, process improvement and assessment, model-driven engineering & software maintenance, data science & services, and verification and validation.

This book focuses on software sustainability, regarded in terms of how software is or can be developed while taking into consideration environmental, social, and economic dimensions. The sixteen chapters cover various related issues ranging from technical aspects like energy-efficient programming techniques, formal proposals related to energy efficiency measurement, patterns to build energy-efficient software, the role of developers on energy efficient software systems and tools for detecting and refactoring code smells/energy bugs; to human aspects like its impact on software sustainability or the adaptation of ACM/IEEE guidelines for student and professional education and; and an economics-driven architectural evaluation for sustainability. Also aspects as the elements of governance and management that organizations should consider when implementing, assessing and improving Green IT or the relationship between software sustainability and the Corporate Social Responsibility of software companies are included. The chapters are complemented by usage scenarios and experience reports on several domains as cloud applications, agile development or e-Health, among others. As a whole, the chapters provide a complete overview of the various issues related to sustainable software development.

The target readership for this book includes CxOs, (e.g. Chief Information Officers, Chief Executive Officers, Chief Technology Officers, etc.) software developers, software managers, auditors, business owners, and quality professionals. It is also intended for students of software engineering and information systems, and software researchers who want to know the state of the art regarding software sustainability.

This book presents a set of software engineering techniques and tools to improve the productivity and assure the quality in quantum software development. Through the collaboration of the software engineering community with the quantum computing community new architectural paradigms for quantum-enabled computing systems will be anticipated and developed.

The book starts with a chapter that introduces the main concepts and general foundations related to quantum computing. This is followed by a number of chapters dealing with the quantum software engineering methods and techniques. Topics like the Talavera Manifesto for quantum software engineering, frameworks for hybrid systems, formal methods for quantum software engineering, quantum software modelling languages, and reengineering for quantum software are covered in this part. A second set of chapters then deals with quantum software environments and tools, detailing platforms like QuantumPath®, Classiq as well as quantum software frameworks for deep learning.

Overall, the book aims at academic researchers and practitioners involved in the creation of quantum information systems and software platforms. It is assumed that readers have a background in traditional software engineering and information systems.

The 29 full, 15 short, and 4 vision papers included in this volume were carefully reviewed and selected from 221 submissions. They were organized in topical sections named: ​service modeling and mining; quality of service; microservices; service personalization, recommendation, and crowdsourcing; blockchain; IoT and green computing; services for cloud, edge, and fog computing; artificial intelligence and machine learning for service computing; vision papers.

This book presents a set of models, methods, and techniques that allow the successful implementation of data governance (DG) in an organization and reports real experiences of data governance in different public and private sectors.

To this end, this book is composed of two parts. Part I on “Data Governance Fundamentals” begins with an introduction to the concept of data governance that stresses that DG is not primarily focused on databases, clouds, or other technologies, but that the DG framework must be understood by business users, systems personnel, and the systems themselves alike. Next, chapter 2 addresses crucial topics for DG, such as the evolution of data management in organizations, data strategy and policies, and defensive and offensive approaches to data strategy. Chapter 3 then details the central role that human resources play in DG, analysing the key responsibilities of the different DG-related roles and boards, while chapter 4 discusses the most common barriers to DG in practice. Chapter 5 summarizes the paradigm shifts in DG from control to value creation. Subsequently chapter 6 explores the needs, characteristics and key functionalities of DG tools, before this part ends with a chapter on maturity models for data governance. Part II on “Data Governance Applied” consists of five chapters which review the situation of DG in different sectors and industries. Details about DG in the banking sector, public administration, insurance companies, healthcare and telecommunications each are presented in one chapter.

The book is aimed at academics, researchers and practitioners (especially CIOs, Data Governors, or Data Stewards) involved in DG. It can also serve as a reference for courses on data governance in information systems.

This is the first book that presents a comprehensive overview of sustainability aspects in software engineering. Its format follows the structure of the SWEBOK and covers the key areas involved in the incorporation of green aspects in software engineering, encompassing topics from requirement elicitation to quality assurance and maintenance, while also considering professional practices and economic aspects.

The book consists of thirteen chapters, which are structured in five parts. First the “Introduction” gives an overview of the primary general concepts related to Green IT, discussing what Green in Software Engineering is and how it differs from Green by Software Engineering. Next “Environments, Processes and Construction” presents green software development environments, green software engineering processes and green software construction in general. The third part, “Economic and Other Qualities,” details models for measuring how well software supports green software engineering techniques and for performing trade-off analyses between alternative green practices from an economic perspective. “Software Development Process” then details techniques for incorporating green aspects at various stages of software development, including requirements engineering, design, testing, and maintenance. In closing, “Practical Issues” addresses the repercussions of green software engineering on decision-making, stakeholder participation and innovation management.

The audience for this book includes software engineering researchers in academia and industry seeking to understand the challenges and impact of green aspects in software engineering, as well as practitioners interested in learning about the state of the art in Green in Software Engineering.

Communication is one of the main activities in software projects, many such projects fail or encounter serious problems because the stakeholders involved have different understandings of the problem domain and/or they use different terminologies. Ontologies can help to mitigate these communication problems.

Calero and her coeditors mainly cover two applications of ontologies in software engineering and software techonology: sharing knowledge of the problem domain and using a common terminology among all stakeholders; and filtering the knowledge when defining models and metamodels.

The editors structured the contributions into three parts: first, a detailed introduction into the use of ontologies in software engineering and software technology in general; second, the use of ontologies to conceptualize different process-related domains such as software maintenance, software measurement, or SWEBOK, initiated by IEEE; third, the use of ontologies as artifacts in several software processes, like, for example, in OMG’s MOF or MDA.

By presenting the advanced use of ontologies in software research and software projects, this book is of benefit to software engineering researchers in both academia and industry.