Maureen Burns – författare & böcker

Winning on Purpose

The Unbeatable Strategy of Loving Customers

Inbunden, Engelska, 2021

292 kr

Skickas inom 5-8 vardagar

Great leaders embrace a higher purpose to win. The NetPromoter System shines as their guiding star.Fewmanagement ideas have spread so far and wide as the Net Promoter System (NPS).Since its conception almost two decades ago by customer loyalty guru FredReichheld, thousands of companies around the world have adoptedit—from industrial titans such as Mercedes-Benz and Cummins to techgiants like Apple and Amazon to digital innovators such as Warby Parker andPeloton.Now, Reichheld has raised the bar yet again. InWinning on Purpose, he demonstrates that the primary purposeof a business should be to enrich the lives of its customers. Why? Because whencustomers feel this love, they come back for more and bring their friends—generatinggood profits. This is NPS 3.0 and it puts a new take on the age-old GoldenRule—treat customers the way you would want a loved onetreated—at the heart of enduring business success. As the compellingexamples in this book illustrate, companies with superior NPS consistentlydeliver higher returns to shareholders across a wide array ofindustries.But winning on purpose isn't easy. Reichheld alsoexplains why many NPS practitioners achieve just a small fraction of the system'sfull potential, and he presents the newest thinking and best practices fordoing NPS right. He unveils the Earned Growth Rate (EGR): the first reliable,complementary accounting measure that can truly leverage the power ofNPS.With keen insight and moving personal stories, Reichheldadvances the thinking and practice of NPS. Winning onPurpose is your indispensable guide for inspiring customer lovewithin your own teams and using Net Promoter to achieve both personal and businesssuccess.

Theorizing Visual Studies

Writing Through the Discipline

AvJames Elkins,Kristi McGuirem. fl.

Inbunden, Engelska, 2012

2 636 kr

Skickas inom 10-15 vardagar

This forward-thinking collection brings together over sixty essays that invoke images to summon, interpret, and argue with visual studies and its neighboring fields such as art history, media studies, visual anthropology, critical theory, cultural studies, and aesthetics. The product of a multi-year collaboration between graduate students from around the world, spearheaded by James Elkins, this one-of-a-kind anthology is a truly international, interdisciplinary point of entry into cutting-edge visual studies research. The book is fluid in relation to disciplines; it is frequently inventive in relation to guiding theories; it is unpredictable in its allegiance and interest in the past of the discipline—reflecting the ongoing growth of visual studies.

Theorizing Visual Studies

Writing Through the Discipline

AvJames Elkins,Kristi McGuirem. fl.

Häftad, Engelska, 2012

790 kr

Skickas inom 10-15 vardagar

This forward-thinking collection brings together over sixty essays that invoke images to summon, interpret, and argue with visual studies and its neighboring fields such as art history, media studies, visual anthropology, critical theory, cultural studies, and aesthetics. The product of a multi-year collaboration between graduate students from around the world, spearheaded by James Elkins, this one-of-a-kind anthology is a truly international, interdisciplinary point of entry into cutting-edge visual studies research. The book is fluid in relation to disciplines; it is frequently inventive in relation to guiding theories; it is unpredictable in its allegiance and interest in the past of the discipline—reflecting the ongoing growth of visual studies.

Theorizing Visual Studies

Writing Through the Discipline

AvJoel Kuennen,Alicia Chesterm. fl.

E-bok

Engelska, 2012

967 kr

Läs direkt efter köp

This forward-thinking collection brings together over sixty essays that invoke images to summon, interpret, and argue with visual studies and its neighboring fields such as art history, media studies, visual anthropology, critical theory, cultural studies, and aesthetics. The product of a multi-year collaboration between graduate students from around the world, spearheaded by James Elkins, this one-of-a-kind anthology is a truly international, interdisciplinary point of entry into cutting-edge visual studies research. The book is fluid in relation to disciplines; it is frequently inventive in relation to guiding theories; it is unpredictable in its allegiance and interest in the past of the disciplineâ€”reflecting the ongoing growth of visual studies.

Theorizing Visual Studies

Writing Through the Discipline

AvJoel Kuennen,Alicia Chesterm. fl.

E-bok

PDF, Engelska, 2012

967 kr

Läs direkt efter köp

This forward-thinking collection brings together over sixty essays that invoke images to summon, interpret, and argue with visual studies and its neighboring fields such as art history, media studies, visual anthropology, critical theory, cultural studies, and aesthetics. The product of a multi-year collaboration between graduate students from around the world, spearheaded by James Elkins, this one-of-a-kind anthology is a truly international, interdisciplinary point of entry into cutting-edge visual studies research. The book is fluid in relation to disciplines; it is frequently inventive in relation to guiding theories; it is unpredictable in its allegiance and interest in the past of the disciplineâ€”reflecting the ongoing growth of visual studies.

Histories of Public Service Broadcasters on the Web

AvMaureen Burns,Niels Brügger

Inbunden, Engelska, 2011

1 010 kr

Skickas inom 5-8 vardagar

This edited volume details multiple and dynamic histories of relations between public service broadcasters and the World Wide Web. What does it mean to be a national broadcaster in a global communications environment? What are the commercial and public service pressures that were brought to bear when public service broadcasters implemented web services? How did «one-to-many» broadcasters adapt to the «many-to-many» medium of the internet? The thematic organisation of this collection addresses such major issues, while each chapter offers a particular historical account of relations between public service broadcasters and the World Wide Web.

Winning on Purpose

The Unbeatable Strategy of Loving Customers

AvMaureen Burns,Darci Darnellm. fl.

E-bok

Engelska, 2021

398 kr

Läs direkt efter köp

Great leaders embrace a higher purpose to win. The NetPromoter System shines as their guiding star.

Fewmanagement ideas have spread so far and wide as the Net Promoter System (NPS).Since its conception almost two decades ago by customer loyalty guru FredReichheld, thousands of companies around the world have adoptedit—from industrial titans such as Mercedes-Benz and Cummins to techgiants like Apple and Amazon to digital innovators such as Warby Parker andPeloton.

Now, Reichheld has raised the bar yet again. InWinning on Purpose, he demonstrates that the primary purposeof a business should be to enrich the lives of its customers. Why? Because whencustomers feel this love, they come back for more and bring their friends—generatinggood profits. This is NPS 3.0 and it puts a new take on the age-old GoldenRule—treat customers the way you would want a loved onetreated—at the heart of enduring business success. As the compellingexamples in this book illustrate, companies with superior NPS consistentlydeliver higher returns to shareholders across a wide array ofindustries.

But winning on purpose isn''t easy. Reichheld alsoexplains why many NPS practitioners achieve just a small fraction of the system''sfull potential, and he presents the newest thinking and best practices fordoing NPS right. He unveils the Earned Growth Rate (EGR): the first reliable,complementary accounting measure that can truly leverage the power ofNPS.

With keen insight and moving personal stories, Reichheldadvances the thinking and practice of NPS. Winning onPurpose is your indispensable guide for inspiring customer lovewithin your own teams and using Net Promoter to achieve both personal and businesssuccess.

Journey to the Self

AvMaureen Burns

E-bok

Engelska

60 kr

Läs direkt efter köp

Personalizing Learning: How to Transform Learning Through System-Wide Reform

AvPhil Jones,Maureen Burns

Häftad, Engelska, 2006

383 kr

Skickas inom 10-15 vardagar

How effective school partnerships can enhance the quality of teaching and learning, and the creation of more vibrant, cost-effective provision. How business and industry can take on a more strategic and structured role in the construction of meaningful learning experiences. How high-quality local authorities can foster personalized provision in their own area.The success of personalizing learning in schools depends on the effective working together of all parties that form the education system. This book examines the roles and responsibilities of the key stakeholders: national government, local authorities, partnerships of schools and the world of business and industry. The authors expose how the current system fails a significant number of young people and the economic well-being of the nation, and present a realistic alternative perspective based upon examples of current practice at local and national level. This growing base of evidence signposts how the learning experiences of students can be truly transformed through innovative and effective teaching and learning.

Personalizing Learning: How to Transform Learning Through System-Wide Reform

AvPhil Jones,Maureen Burns

E-bok

PDF, Engelska, 2006

411 kr

Läs direkt efter köp

- How effective school partnerships can enhance the quality of teaching and learning, and the creation of more vibrant, cost-effective provision.

- How business and industry can take on a more strategic and structured role in the construction of meaningful learning experiences.

- How high-quality local authorities can foster personalized provision in their own area.

The success of personalizing learning in schools depends on the effective working together of all parties that form the education system. This book examines the roles and responsibilities of the key stakeholders: national government, local authorities, partnerships of schools and the world of business and industry.

The authors expose how the current system fails a significant number of young people and the economic well-being of the nation, and present a realistic alternative perspective based upon examples of current practice at local and national level. This growing base of evidence signposts how the learning experiences of students can be truly transformed through innovative and effective teaching and learning.

Företag, bibliotek eller offentlig verksamhet?

Maureen Burns – författare

Winning on Purpose

Theorizing Visual Studies

Theorizing Visual Studies

Theorizing Visual Studies

Theorizing Visual Studies

Histories of Public Service Broadcasters on the Web

Winning on Purpose

Journey to the Self

Personalizing Learning: How to Transform Learning Through System-Wide Reform

Personalizing Learning: How to Transform Learning Through System-Wide Reform

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