Vital tools for implementing Lean Six Sigma--what they are, how they work, and which to use

The Lean Six Sigma Pocket Toolbook is today's most complete and results-based reference to the tools and concepts needed to understand, implement, and leverage Lean Six Sigma. The only guide that groups tools by purpose and use, this hands-on reference provides:

Lean Six Sigma is today's leading technique to maximize production efficiency and maintain control over each step in the managerial process. With The Lean Six Sigma Pocket Toolbook, you'll discover how to propel your organization to new levels of competitive success--one tool at a time.

Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services

Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment.

Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process.

Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to:

Third Time Lucky is raw emotion. It will make you laugh and make you cry. An honest, compelling, sometimes painful, but mostly uplifting story that reflects the shared reality of families all over the world.

Connie Laurin-Bowie, Executive Director, Inclusion International

This book is an eye-opener and an important contribution to the on-going discussion about how society supports and includes people with a disability and their families.

Ken Pike, Disability and Human Rights Advocate

Mrs. George, we have a problem. You have a very sick baby. He may not live the day.

No parent should ever hear these words, and yet they were only the beginning. Born with multiple disabilities, Ben was just hours old and forced to fight for his life; it hardly seemed fair. His parents were told only of a bleak future for their son and were then left on their own to deal with all of his problems. Third Time Lucky: How Ben shows us the way is their story of learning to cope with never-ending emotional and physical exhaustion, a task so daunting no one really understood just how close they were to falling apart. Most days, survival was all they could hope for.

Despite being told Ben might never walk, or talk, or go to school, Mike and Jan were determined to unleash the smart, social, loving boy who was trapped deep inside a spastic body. They saw him as a real person, not a clinical statistic. Through their pain, they developed a oneness few couples ever come to know. Graced with angels throughout their journey, they never gave up, navigating mountains of obstacles while battling public indifference.

Third Time Lucky: How Ben shows us the way reinforces the miracle and fragility of human life and is an inspiration to those who have been told, Theres nothing anyone can do to help you!

Vital tools for implementing Lean Six Sigma--what they are, how they work, and which to use

The Lean Six Sigma Pocket Toolbook is today's most complete and results-based reference to the tools and concepts needed to understand, implement, and leverage Lean Six Sigma. The only guide that groups tools by purpose and use, this hands-on reference provides:

Lean Six Sigma is today's leading technique to maximize production efficiency and maintain control over each step in the managerial process. With The Lean Six Sigma Pocket Toolbook, you'll discover how to propel your organization to new levels of competitive success--one tool at a time.

Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services

Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment.

Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process.

Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to:

Third Time Lucky is raw emotion. It will make you laugh and make you cry. An honest, compelling, sometimes painful, but mostly uplifting story that reflects the shared reality of families all over the world.

Connie Laurin-Bowie, Executive Director, Inclusion International

This book is an eye-opener and an important contribution to the on-going discussion about how society supports and includes people with a disability and their families.

Ken Pike, Disability and Human Rights Advocate

Mrs. George, we have a problem. You have a very sick baby. He may not live the day.

No parent should ever hear these words, and yet they were only the beginning. Born with multiple disabilities, Ben was just hours old and forced to fight for his life; it hardly seemed fair. His parents were told only of a bleak future for their son and were then left on their own to deal with all of his problems. Third Time Lucky: How Ben shows us the way is their story of learning to cope with never-ending emotional and physical exhaustion, a task so daunting no one really understood just how close they were to falling apart. Most days, survival was all they could hope for.

Despite being told Ben might never walk, or talk, or go to school, Mike and Jan were determined to unleash the smart, social, loving boy who was trapped deep inside a spastic body. They saw him as a real person, not a clinical statistic. Through their pain, they developed a oneness few couples ever come to know. Graced with angels throughout their journey, they never gave up, navigating mountains of obstacles while battling public indifference.

Third Time Lucky: How Ben shows us the way reinforces the miracle and fragility of human life and is an inspiration to those who have been told, Theres nothing anyone can do to help you!