David Rowlands – författare

A quick introduction on how to use Lean Six Sigma to improve your workplace, meet your goals, and better serve your customers.Lean Six Sigma combines the two most important improvement trends of our time: making work better (using Six Sigma) and making work faster (using Lean principles). In this plain-English guide, you’ll discover how this remarkable quality improvement method can give you the tools to identify and eliminate waste and quality problems in your own work area.Packed with diagrams, cartoons, and real-life examples, What is Lean Six Sigma? reveals the four keys of Lean Six Sigma and how they apply to your own job:Delight your customers with speed and quality Improve your processes Work together for maximum gain Base decisions on data and facts You’ll see the big picture of what your company hopes to gain with Lean Six Sigma, how it may affect your work area, and what it can mean to you personally.

Vital tools for implementing Lean Six Sigma--what they are, how they work, and which to use

The Lean Six Sigma Pocket Toolbook is today's most complete and results-based reference to the tools and concepts needed to understand, implement, and leverage Lean Six Sigma. The only guide that groups tools by purpose and use, this hands-on reference provides:

Analyses of nearly 100 tools and methodologies--from DMAIC and Pull Systems to Control Charts and Pareto Charts Detailed explanations of each tool to help you know how, when, and why to use it for maximum efficacy Sections for each tool explaining how to create it, how to interpret what you find, and expert tips

Lean Six Sigma is today's leading technique to maximize production efficiency and maintain control over each step in the managerial process. With The Lean Six Sigma Pocket Toolbook, you'll discover how to propel your organization to new levels of competitive success--one tool at a time.

This carefully revised third edition of Criminal Psychology offers a vital, up-to-date account of the wide range of psychological contributions to the understanding of criminals and crime, its investigation, the legal processes of dealing with offenders, and helping victims.The book provides insights into cognitive, developmental, and social theories of a diverse range of crimes, including domestic abuse, burglary, fraud, rape, murder, and terrorism. It also discusses the psychological contributions to policing, criminal investigations, and court processes, and gives consideration to securing reliable testimony and rehabilitation in prisons. The third edition complements the topics established in earlier editions with the addition of current and emerging issues in the study of criminal psychology, including cybercrime, new forms of fraud, and developments in organised crime, as well as the future of crimes and their psychology. The well-illustrated text is packed with pedagogical features that bring this fascinating subject to life, including boxes highlighting key topics, descriptions of research methods, further reading, and suggested essay titles.Offering a comprehensive, accessible, contemporary introduction, the book shows that many aspects of psychology are essential for understanding criminals and their actions, the investigation of crime, and court procedures. This is the ideal text for students across psychology, criminology, socio-legal studies, and law, as well as everyone who wishes to gain an overview of criminal psychology.

This carefully revised third edition of Criminal Psychology offers a vital, up-to-date account of the wide range of psychological contributions to the understanding of criminals and crime, its investigation, the legal processes of dealing with offenders, and helping victims.The book provides insights into cognitive, developmental, and social theories of a diverse range of crimes, including domestic abuse, burglary, fraud, rape, murder, and terrorism. It also discusses the psychological contributions to policing, criminal investigations, and court processes, and gives consideration to securing reliable testimony and rehabilitation in prisons. The third edition complements the topics established in earlier editions with the addition of current and emerging issues in the study of criminal psychology, including cybercrime, new forms of fraud, and developments in organised crime, as well as the future of crimes and their psychology. The well-illustrated text is packed with pedagogical features that bring this fascinating subject to life, including boxes highlighting key topics, descriptions of research methods, further reading, and suggested essay titles.Offering a comprehensive, accessible, contemporary introduction, the book shows that many aspects of psychology are essential for understanding criminals and their actions, the investigation of crime, and court procedures. This is the ideal text for students across psychology, criminology, socio-legal studies, and law, as well as everyone who wishes to gain an overview of criminal psychology.