Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services

Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today''s major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment.

Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process.

Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to:

Reduce service costs by 30 to 60 percentImprove service delivery time by 50 percentExpand capacity by 20 percent without adding staff

Conquering the complexity in products and services can generate larger contributions to profits and growth than nearly any other business strategy

Here''s a guarantee: Somewhere in your business, there is too much complexity. You may also be losing out by having too little complexity where it counts - in the products, services and options you offer to customers. Either way, the impact of complexity is enormous in terms of lost profit and missed growth opportunities.

Conquering Complexity in Your Business shows how to break through the ceiling on profits and growth by implementing the three rules for conquering complexity:

Eliminating complexity that customers will not pay forExploiting the complexity that customers will pay forMinimizing the costs of the complexity you offer

You''ll find methods and tools you need to:

Identify the offering and process complexity in your businessQuantify the impact of that complexityDecide which complexity you want to keep and which to eliminateSelect specific approaches to eliminate different kinds of complexity

This knowledge will significantly improve your ability to grow profit, revenue, and shareholder value.

A quick introduction on how to use Lean Six Sigma toimprove your workplace, meet your goals, andbetter serve your customers.

Lean Six Sigma combines the two most important improvement trends of our time: making work better (using Six Sigma) and making work faster (using Lean principles). In this plain-English guide, you’ll discover how this remarkable quality improvement method can give you the tools to identify and eliminate waste and quality problems in your own work area.

Packed with diagrams, cartoons, and real-life examples, What is Lean Six Sigma? reveals the “four keys” of Lean Six Sigma and how they apply to your own job:

Delight your customers with speed and qualityImprove your processesWork together for maximum gainBase decisions on data and facts

You’ll see the big picture of what your company hopes to gain with Lean Six Sigma, how it may affect your work area, and what it can mean to you personally.

The Breakthrough Program for Increasing Quality, Shortening Cycle Times, and Creating Shareholder Value In Every Area of Your Organization

Time and quality are the two most important metrics in improving any company''s production and profit performance. Lean Six Sigma explains how to impact your company''s performance in each, by combining the strength of today''s two most important initiatives­­Lean Production and Six Sigma­­into one integrated program.

The first book to provide a step-by-step roadmap for profiting from the best elements of Lean and Six Sigma, this breakthrough volume will show you how to:

Achieve major cost and lead time reductions this yearCompress order-to-delivery cycle times Battle process variation and waste throughout your organization

Separately, Lean Production and Six Sigma have changed the face of the manufacturing business. Together, they become an unprecedented tool for improving product and process quality, production efficiency, and across-the-board profitability. Lean Six Sigma introduces you to today''s most dynamic program for streamlining the performance of both your production department and your back office, and providing you with the cost reduction and quality improvements you need to stay one step ahead of your competitors.

"Lean Six Sigma shows how Lean and Six Sigma methods complement and reinforce each other. If also provides a detailed roadmap of implementation so you can start seeing significant returns in less than a year."--­­From the Preface

Businesses fundamentally exist to provide returns to their stakeholders. Lean Six Sigma outlines a program for combining the synergies of these two initiatives to provide your organization with greater speed, less process variation, and more bottom-line impact than ever before.

A hands-on guidebook for integrating the production efficiencies of the Lean Enterprise with the cost and quality tools of Six Sigma, this breakthrough book features detailed insights on:

The Lean Six Sigma Value Proposition­­How combining Lean and Six Sigma provides unmatched potential for improving shareholder valueThe Lean Six Sigma Implementation Process­­How to prepare your organization for a seamless incorporation of Lean Six Sigma tools and techniquesLeveraging Lean Six Sigma­­Strategies for extending Lean Six Sigma''s reach within and beyond your corporate walls

"Variation is evil."--­­Jack Welch

Six Sigma was the zero-variation quality lynchpin around which Jack Welch transformed GE into one of the world''s most efficient­­and valuable­­corporations. Lean Production helped Toyota cut waste, slash costs, and substantially improve resource utilization and cycle times.

Yet, as both would admit, there was still room for improvement.

Lean Six Sigma takes you to the next level of improvement, one that for the first time unites product and process excellence with the goal of enhancing shareholder value creation. Providing insights into the application of Lean Six Sigma to both the manufacturing processes and the less-data-rich service and transactional processes, it promises to revolutionize the performance efficiencies in virtually every area of your organization­­as it positively and dramatically impacts your shareholder value.

Vital tools for implementing Lean Six Sigma--what they are, how they work, and which to use

The Lean Six Sigma Pocket Toolbook is today''s most complete and results-based reference to the tools and concepts needed to understand, implement, and leverage Lean Six Sigma. The only guide that groups tools by purpose and use, this hands-on reference provides:

Analyses of nearly 100 tools and methodologies--from DMAIC and Pull Systems to Control Charts and Pareto ChartsDetailed explanations of each tool to help you know how, when, and why to use it for maximum efficacySections for each tool explaining how to create it, how to interpret what you find, and expert tips

Lean Six Sigma is today''s leading technique to maximize production efficiency and maintain control over each step in the managerial process. With The Lean Six Sigma Pocket Toolbook, you''ll discover how to propel your organization to new levels of competitive success--one tool at a time.

“How can I create an innovation engine that will consistently deliver substantial organic growth?”

This question is the number-one issue for most CEOs and senior executives today. Innovation is a critical driver of organic growth, yet based on the authors'' research, only a small percent of companies effectively use innovation to sustain long-term, profitable growth. And the stakes couldn''t be higher-failure to create successful new products, services, and business models causes stagnating or declining profits.

Now, for the first time, experts Michael George, James Works and Kimberly Watson-Hemphill explain the surprising and significant gap between the CEO''s growth goals and actual performance. The authors, who are experts at connecting strategy to execution, give you a complete blueprint for exploiting the strategic and operational dimensions of innovation.

Using fresh insights about the true drivers of fast time-to-market and the inadequate success rate of innovation, Fast Innovation reveals:

Why current approaches to innovation failA new strategic and tactical plan that will help your company dramatically reduce time-to-market by 50 to 80 percentThe secret for finding out what your customers really want (not just what they say they want)Tools and methods for turning customer insights into ideas that will generate significant ROIThe key levers that senior leadership must engage to create innovation capability across the business

You''ll receive specific actionable solutions for driving disruptive and sustaining innovation at the strategic, portfolio and project level. You''ll also learn how to improve how much time your innovation teams actually spend innovating, and discover the changes that must be launched at the corporate level in order to enable the whole business to embrace and get results from this approach.

Meet all your customers’ needs—and your company’s goals—with the tools and techniques of Lean Six Sigma

2 top-quality guides in 1 powerful eBook package!

When you combine Lean Production and Six Sigma, you can’t fail to deliver positive results on a continual basis. This powerful mix—called Lean Six Sigma—is what some of the world’s most successful organizations use to launch themselves ahead of the competition—and stay there.

Now, from one convenient ebook, you can access everything you need to accomplish the same goals. Lean Six Sigma—An Introduction and Toolkit provides all the background and tools you need to start your company on the path to long-term success. This two-in-one ebook contains:

What Is Lean Six Sigma?

This plain-English guide explains how you can use Lean Six Sigma to identify and eliminate waste, cut costs, and grow revenue. Featuring charts, diagrams, and case studies, it walks you through all the fundamentals, explaining the "four keys" and how they apply to your own job:

Delight your customers with speed and qualityImprove your processesWork together for maximum gainBase decisions on data and facts

The Lean Six Sigma Pocket Toolbox

The Lean Six Sigma Pocket Toolbook is today''s most complete and results-based reference to the tools and concepts you need to understand, implement, and leverage Lean Six Sigma. This hands-on reference provides:

Analyses of nearly 100 tools and methodologies--from DMAIC and Pull Systems to Control Charts and Pareto ChartsDetailed explanations of each tool to help you know how, when, and why to use it for maximum efficacySections for each tool explaining how to create it, how to interpret what you find, and expert tips

Das Buch führt in Lean Six Sigma ein und zeigt, wie Lean Six Sigma dazu beiträgt, dass Unternehmen in einer Welt erfolgreich sind, in der die Kunden hohe Qualität und kurze Lieferzeiten zu minimalen Kosten erwarten. Die ersten sechs Kapitel befassen sich mit den Grundsteinen von Lean Six Sigma: Sie führen in das Grundvokabular und die Grundkonzepte ein. Die übrigen Kapitel widmen sich der Anwendung von Lean Six Sigma: Nach Erläuterung der Lean-Werkzeuge wird anhand von Fallstudien aus der Praxis gezeigt, welche Konzepte und Methoden erfolgreich in Unternehmen angewandt wurden, um die Arbeitsumgebung zu verbessern und wie die Leser die Methode im eigenen Unternehmen einführen und umsetzen können.

Das Buch führt in Lean Six Sigma ein und zeigt, wie Lean Six Sigma dazu beiträgt, dass Unternehmen in einer Welt erfolgreich sind, in der die Kunden hohe Qualität und kurze Lieferzeiten zu minimalen Kosten erwarten. Die ersten sechs Kapitel befassen sich mit den Grundsteinen von Lean Six Sigma: Sie führen in das Grundvokabular und die Grundkonzepte ein. Die übrigen Kapitel widmen sich der Anwendung von Lean Six Sigma: Nach Erläuterung der Lean-Werkzeuge wird anhand von Fallstudien aus der Praxis gezeigt, welche Konzepte und Methoden erfolgreich in Unternehmen angewandt wurden, um die Arbeitsumgebung zu verbessern und wie die Leser die Methode im eigenen Unternehmen einführen und umsetzen können.

Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services

Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today''s major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment.

Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process.

Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to:

Reduce service costs by 30 to 60 percentImprove service delivery time by 50 percentExpand capacity by 20 percent without adding staff

Conquering the complexity in products and services can generate larger contributions to profits and growth than nearly any other business strategy

Here''s a guarantee: Somewhere in your business, there is too much complexity. You may also be losing out by having too little complexity where it counts - in the products, services and options you offer to customers. Either way, the impact of complexity is enormous in terms of lost profit and missed growth opportunities.

Conquering Complexity in Your Business shows how to break through the ceiling on profits and growth by implementing the three rules for conquering complexity:

Eliminating complexity that customers will not pay forExploiting the complexity that customers will pay forMinimizing the costs of the complexity you offer

You''ll find methods and tools you need to:

Identify the offering and process complexity in your businessQuantify the impact of that complexityDecide which complexity you want to keep and which to eliminateSelect specific approaches to eliminate different kinds of complexity

This knowledge will significantly improve your ability to grow profit, revenue, and shareholder value.

A quick introduction on how to use Lean Six Sigma toimprove your workplace, meet your goals, andbetter serve your customers.

Lean Six Sigma combines the two most important improvement trends of our time: making work better (using Six Sigma) and making work faster (using Lean principles). In this plain-English guide, you’ll discover how this remarkable quality improvement method can give you the tools to identify and eliminate waste and quality problems in your own work area.

Packed with diagrams, cartoons, and real-life examples, What is Lean Six Sigma? reveals the “four keys” of Lean Six Sigma and how they apply to your own job:

Delight your customers with speed and qualityImprove your processesWork together for maximum gainBase decisions on data and facts

You’ll see the big picture of what your company hopes to gain with Lean Six Sigma, how it may affect your work area, and what it can mean to you personally.

The Breakthrough Program for Increasing Quality, Shortening Cycle Times, and Creating Shareholder Value In Every Area of Your Organization

Time and quality are the two most important metrics in improving any company''s production and profit performance. Lean Six Sigma explains how to impact your company''s performance in each, by combining the strength of today''s two most important initiatives­­Lean Production and Six Sigma­­into one integrated program.

The first book to provide a step-by-step roadmap for profiting from the best elements of Lean and Six Sigma, this breakthrough volume will show you how to:

Achieve major cost and lead time reductions this yearCompress order-to-delivery cycle times Battle process variation and waste throughout your organization

Separately, Lean Production and Six Sigma have changed the face of the manufacturing business. Together, they become an unprecedented tool for improving product and process quality, production efficiency, and across-the-board profitability. Lean Six Sigma introduces you to today''s most dynamic program for streamlining the performance of both your production department and your back office, and providing you with the cost reduction and quality improvements you need to stay one step ahead of your competitors.

"Lean Six Sigma shows how Lean and Six Sigma methods complement and reinforce each other. If also provides a detailed roadmap of implementation so you can start seeing significant returns in less than a year."--­­From the Preface

Businesses fundamentally exist to provide returns to their stakeholders. Lean Six Sigma outlines a program for combining the synergies of these two initiatives to provide your organization with greater speed, less process variation, and more bottom-line impact than ever before.

A hands-on guidebook for integrating the production efficiencies of the Lean Enterprise with the cost and quality tools of Six Sigma, this breakthrough book features detailed insights on:

The Lean Six Sigma Value Proposition­­How combining Lean and Six Sigma provides unmatched potential for improving shareholder valueThe Lean Six Sigma Implementation Process­­How to prepare your organization for a seamless incorporation of Lean Six Sigma tools and techniquesLeveraging Lean Six Sigma­­Strategies for extending Lean Six Sigma''s reach within and beyond your corporate walls

"Variation is evil."--­­Jack Welch

Six Sigma was the zero-variation quality lynchpin around which Jack Welch transformed GE into one of the world''s most efficient­­and valuable­­corporations. Lean Production helped Toyota cut waste, slash costs, and substantially improve resource utilization and cycle times.

Yet, as both would admit, there was still room for improvement.

Lean Six Sigma takes you to the next level of improvement, one that for the first time unites product and process excellence with the goal of enhancing shareholder value creation. Providing insights into the application of Lean Six Sigma to both the manufacturing processes and the less-data-rich service and transactional processes, it promises to revolutionize the performance efficiencies in virtually every area of your organization­­as it positively and dramatically impacts your shareholder value.

Vital tools for implementing Lean Six Sigma--what they are, how they work, and which to use

The Lean Six Sigma Pocket Toolbook is today''s most complete and results-based reference to the tools and concepts needed to understand, implement, and leverage Lean Six Sigma. The only guide that groups tools by purpose and use, this hands-on reference provides:

Analyses of nearly 100 tools and methodologies--from DMAIC and Pull Systems to Control Charts and Pareto ChartsDetailed explanations of each tool to help you know how, when, and why to use it for maximum efficacySections for each tool explaining how to create it, how to interpret what you find, and expert tips

Lean Six Sigma is today''s leading technique to maximize production efficiency and maintain control over each step in the managerial process. With The Lean Six Sigma Pocket Toolbook, you''ll discover how to propel your organization to new levels of competitive success--one tool at a time.

“How can I create an innovation engine that will consistently deliver substantial organic growth?”

This question is the number-one issue for most CEOs and senior executives today. Innovation is a critical driver of organic growth, yet based on the authors'' research, only a small percent of companies effectively use innovation to sustain long-term, profitable growth. And the stakes couldn''t be higher-failure to create successful new products, services, and business models causes stagnating or declining profits.

Now, for the first time, experts Michael George, James Works and Kimberly Watson-Hemphill explain the surprising and significant gap between the CEO''s growth goals and actual performance. The authors, who are experts at connecting strategy to execution, give you a complete blueprint for exploiting the strategic and operational dimensions of innovation.

Using fresh insights about the true drivers of fast time-to-market and the inadequate success rate of innovation, Fast Innovation reveals:

Why current approaches to innovation failA new strategic and tactical plan that will help your company dramatically reduce time-to-market by 50 to 80 percentThe secret for finding out what your customers really want (not just what they say they want)Tools and methods for turning customer insights into ideas that will generate significant ROIThe key levers that senior leadership must engage to create innovation capability across the business

You''ll receive specific actionable solutions for driving disruptive and sustaining innovation at the strategic, portfolio and project level. You''ll also learn how to improve how much time your innovation teams actually spend innovating, and discover the changes that must be launched at the corporate level in order to enable the whole business to embrace and get results from this approach.

Meet all your customers’ needs—and your company’s goals—with the tools and techniques of Lean Six Sigma

2 top-quality guides in 1 powerful eBook package!

When you combine Lean Production and Six Sigma, you can’t fail to deliver positive results on a continual basis. This powerful mix—called Lean Six Sigma—is what some of the world’s most successful organizations use to launch themselves ahead of the competition—and stay there.

Now, from one convenient ebook, you can access everything you need to accomplish the same goals. Lean Six Sigma—An Introduction and Toolkit provides all the background and tools you need to start your company on the path to long-term success. This two-in-one ebook contains:

What Is Lean Six Sigma?

This plain-English guide explains how you can use Lean Six Sigma to identify and eliminate waste, cut costs, and grow revenue. Featuring charts, diagrams, and case studies, it walks you through all the fundamentals, explaining the "four keys" and how they apply to your own job:

Delight your customers with speed and qualityImprove your processesWork together for maximum gainBase decisions on data and facts

The Lean Six Sigma Pocket Toolbox

The Lean Six Sigma Pocket Toolbook is today''s most complete and results-based reference to the tools and concepts you need to understand, implement, and leverage Lean Six Sigma. This hands-on reference provides:

Analyses of nearly 100 tools and methodologies--from DMAIC and Pull Systems to Control Charts and Pareto ChartsDetailed explanations of each tool to help you know how, when, and why to use it for maximum efficacySections for each tool explaining how to create it, how to interpret what you find, and expert tips

Das Buch führt in Lean Six Sigma ein und zeigt, wie Lean Six Sigma dazu beiträgt, dass Unternehmen in einer Welt erfolgreich sind, in der die Kunden hohe Qualität und kurze Lieferzeiten zu minimalen Kosten erwarten. Die ersten sechs Kapitel befassen sich mit den Grundsteinen von Lean Six Sigma: Sie führen in das Grundvokabular und die Grundkonzepte ein. Die übrigen Kapitel widmen sich der Anwendung von Lean Six Sigma: Nach Erläuterung der Lean-Werkzeuge wird anhand von Fallstudien aus der Praxis gezeigt, welche Konzepte und Methoden erfolgreich in Unternehmen angewandt wurden, um die Arbeitsumgebung zu verbessern und wie die Leser die Methode im eigenen Unternehmen einführen und umsetzen können.

Das Buch führt in Lean Six Sigma ein und zeigt, wie Lean Six Sigma dazu beiträgt, dass Unternehmen in einer Welt erfolgreich sind, in der die Kunden hohe Qualität und kurze Lieferzeiten zu minimalen Kosten erwarten. Die ersten sechs Kapitel befassen sich mit den Grundsteinen von Lean Six Sigma: Sie führen in das Grundvokabular und die Grundkonzepte ein. Die übrigen Kapitel widmen sich der Anwendung von Lean Six Sigma: Nach Erläuterung der Lean-Werkzeuge wird anhand von Fallstudien aus der Praxis gezeigt, welche Konzepte und Methoden erfolgreich in Unternehmen angewandt wurden, um die Arbeitsumgebung zu verbessern und wie die Leser die Methode im eigenen Unternehmen einführen und umsetzen können.