Michelle Major-Goldsmith – författare

Service integration and management (SIAM) is a management methodology for creating value in an ecosystem where multiple service providers contribute to end-to-end services. It has evolved as organizations moved from single-supplier outsourcing to multi-sourced, increasingly digital, cloud-enabled delivery, where objectives, contracts, data and targets can become misaligned.SIAM enables cross-functional, cross-process and cross-provider integration by establishing a service integrator capability that coordinates governance, management, assurance and continual improvement. It creates an ecosystem where all parties understand their role, responsibilities and context, are empowered to deliver within boundaries, and are accountable for the outcomes they enable.SIAM Professional, third edition, forms part of the refreshed Scopism SIAM Body of Knowledge and is the official guide for the EXIN SIAM™ Professional certification. This book supports candidates preparing for the certification and focuses on applying SIAM in practice, building on the concepts introduced in SIAM Foundation. The book will appeal to:Practitioners who want to deepen their SIAM capability and achieve the SIAM™ Professional certificationCustomer organizations seeking practical guidance for operating and improving multi-provider servicesService integrators and their teams delivering integrated, outcome-focused governanceInternal and external service providers wanting clarity on how to collaborate in a SIAM ecosystemConsultants in service management and related frameworks looking to extend their expertise “Over the last decade we’ve seen SIAM gain relevance across increasingly complex provider landscapes and supply chain management challenges. The updated SIAM Body of Knowledge offers a renewed look at the core concepts of multi-provider management but extends the breadth and depth of this with additional and flexible Compendiums. More than 75 experts from around the world offered their knowledge, experience and thoughts to provide content that is applicable and suitable for any type of organization.As part of the Body of Knowledge, SIAM Professional does exactly that; it expands on the foundational concepts, offering advice and examples that transform SIAM theory and common sense to practically applicable guidance. We hope practitioners can find knowledge and inspiration from this publication to improve their organizational operating model.”Simon Dorst & Michelle Major-Goldsmith

Service integration and management (SIAM) is a management methodology for creating value in an ecosystem where multiple service providers contribute to end-to-end services. It has evolved as organizations moved from single-supplier outsourcing to multi-sourced, increasingly digital, cloud-enabled delivery, where objectives, contracts, data and targets can become misaligned.SIAM enables cross-functional, cross-process and cross-provider integration by establishing a service integrator capability that coordinates governance, management, assurance and continual improvement. It creates an ecosystem where all parties understand their role, responsibilities and context, are empowered to deliver within boundaries, and are accountable for the outcomes they enable.SIAM Professional, third edition, forms part of the refreshed Scopism SIAM Body of Knowledge and is the official guide for the EXIN SIAM Professional certification. This book supports candidates preparing for the certification and focuses on applying SIAM in practice, building on the concepts introduced in SIAM Foundation. The book will appeal to:Practitioners who want to deepen their SIAM capability and achieve the SIAM Professional certificationCustomer organizations seeking practical guidance for operating and improving multi-provider servicesService integrators and their teams delivering integrated, outcome-focused governanceInternal and external service providers wanting clarity on how to collaborate in a SIAM ecosystemConsultants in service management and related frameworks looking to extend their expertise Over the last decade we ve seen SIAM gain relevance across increasingly complex provider landscapes and supply chain management challenges. The updated SIAM Body of Knowledge offers a renewed look at the core concepts of multi-provider management but extends the breadth and depth of this with additional and flexible Compendiums. More than 75 experts from around the world offered their knowledge, experience and thoughts to provide content that is applicable and suitable for any type of organization.As part of the Body of Knowledge, SIAM Professional does exactly that; it expands on the foundational concepts, offering advice and examples that transform SIAM theory and common sense to practically applicable guidance. We hope practitioners can find knowledge and inspiration from this publication to improve their organizational operating model. Simon Dorst & Michelle Major-Goldsmith

Service integration and management (SIAM) is a management methodology for creating value in an ecosystem where multiple service providers contribute to end-to-end services. It has evolved as organizations moved from single-supplier outsourcing to multi-sourced, increasingly digital, cloud-enabled delivery, where objectives, contracts, data and targets can become misaligned.SIAM enables cross-functional, cross-process and cross-provider integration by establishing a service integrator capability that coordinates governance, management, assurance and continual improvement. It creates an ecosystem where all parties understand their role, responsibilities and context, are empowered to deliver within boundaries, and are accountable for the outcomes they enable.SIAM Professional, third edition, forms part of the refreshed Scopism SIAM Body of Knowledge and is the official guide for the EXIN SIAM Professional certification. This book supports candidates preparing for the certification and focuses on applying SIAM in practice, building on the concepts introduced in SIAM Foundation. The book will appeal to:Practitioners who want to deepen their SIAM capability and achieve the SIAM Professional certificationCustomer organizations seeking practical guidance for operating and improving multi-provider servicesService integrators and their teams delivering integrated, outcome-focused governanceInternal and external service providers wanting clarity on how to collaborate in a SIAM ecosystemConsultants in service management and related frameworks looking to extend their expertise Over the last decade we ve seen SIAM gain relevance across increasingly complex provider landscapes and supply chain management challenges. The updated SIAM Body of Knowledge offers a renewed look at the core concepts of multi-provider management but extends the breadth and depth of this with additional and flexible Compendiums. More than 75 experts from around the world offered their knowledge, experience and thoughts to provide content that is applicable and suitable for any type of organization.As part of the Body of Knowledge, SIAM Professional does exactly that; it expands on the foundational concepts, offering advice and examples that transform SIAM theory and common sense to practically applicable guidance. We hope practitioners can find knowledge and inspiration from this publication to improve their organizational operating model. Simon Dorst & Michelle Major-Goldsmith

Service integration and management (SIAM) is a management methodology for creating value in an ecosystem where multiple service providers contribute to end-to-end services. It has evolved as organizations moved from single-supplier outsourcing to multi-sourced, increasingly digital, cloud-enabled delivery, where objectives, contracts, data and targets can become misaligned. SIAM enables cross-functional, cross-process and cross-provider integration by establishing a service integrator capability that provides governance, management, integration, assurance and coordination at strategic, tactical and operational levels. It creates an ecosystem where all parties:Understand their role, responsibilities and contextAre empowered to deliver within clear boundariesAre accountable for the outcomes they enable This updated edition of SIAM Foundation provides a comprehensive introduction to SIAM and is the official guide for the EXIN SIAM™ Foundation certification. This publication helps candidates prepare for the Foundation exam and introduces SIAM concepts, roadmap stages, structures, roles, practices and cultural considerations for successful adoption. It will appeal to: Anyone seeking an introduction to SIAM and the SIAM™ Foundation certificationCustomer organizations and their staff managing multi-provider ecosystemsService integrators and their teams establishing end-to-end accountabilityInternal and external service providers wanting to work effectively in SIAMConsultants in service management supporting SIAM design and adoption “SIAM Foundation brings together the real-world experience of practitioners from across the SIAM community to provide a clear, practical introduction to managing services in a multi-provider ecosystem. It will help you focus on outcomes, deliver maximum value, and manage end-to-end services across complex supply networks, a necessity in today’s digital, cloud-enabled environments. SIAM Foundation sets out the essential definitions, roles, structures and practices, and explores the common challenges you’ll face when adopting SIAM, making it valuable for practitioners at every level as well as those studying for the globally recognised SIAM Foundation certification.”Claire Agutter

Service integration and management (SIAM) is a management methodology for creating value in an ecosystem where multiple service providers contribute to end-to-end services. It has evolved as organizations moved from single-supplier outsourcing to multi-sourced, increasingly digital, cloud-enabled delivery, where objectives, contracts, data and targets can become misaligned. SIAM enables cross-functional, cross-process and cross-provider integration by establishing a service integrator capability that provides governance, management, integration, assurance and coordination at strategic, tactical and operational levels. It creates an ecosystem where all parties:Understand their role, responsibilities and contextAre empowered to deliver within clear boundariesAre accountable for the outcomes they enable This updated edition of SIAM Foundation provides a comprehensive introduction to SIAM and is the official guide for the EXIN SIAM Foundation certification. This publication helps candidates prepare for the Foundation exam and introduces SIAM concepts, roadmap stages, structures, roles, practices and cultural considerations for successful adoption. It will appeal to: Anyone seeking an introduction to SIAM and the SIAM Foundation certificationCustomer organizations and their staff managing multi-provider ecosystemsService integrators and their teams establishing end-to-end accountabilityInternal and external service providers wanting to work effectively in SIAMConsultants in service management supporting SIAM design and adoption SIAM Foundation brings together the real-world experience of practitioners from across the SIAM community to provide a clear, practical introduction to managing services in a multi-provider ecosystem. It will help you focus on outcomes, deliver maximum value, and manage end-to-end services across complex supply networks, a necessity in today s digital, cloud-enabled environments. SIAM Foundation sets out the essential definitions, roles, structures and practices, and explores the common challenges you ll face when adopting SIAM, making it valuable for practitioners at every level as well as those studying for the globally recognised SIAM Foundation certification. Claire Agutter