Nicola Burgess – författare

Operations may not run the world but make the world run! Learn how a business operates and improves its processes from some of the leading experts in the field.

Operations Management, 10th edition is the ultimate guide on the subject, providing you with the best ways and strategies to learn, explore and make sense of how a business works, coming from world-leading experts Nigel Slack, Alistair Brandon-Jones, and Nicola Burgess.

Strategic in its perspective and with a clear structure, the latest edition offers a comprehensive and practical way to study key concepts surrounding effective operation processes, from theory to practice.

What makes Operations Management, 10th edition work so well?

Clear structure, thanks to the "4 Ds" model of Operations Management. Real-life examples that are shown in the "Operations in Practice" boxes and case studies. Worked examples that blend qualitative and quantitative perspectives. Critical commentaries, posing alternative views where appropriate. Summary provided in practical bullet points, answering key questions. A new section in every chapter called "Responsible Operations", that summarises how the topic touches upon social, ethical, and environmental issues.

With plenty of new end-of-chapter case studies and a plethora of international examples, this textbook will challenge your critical thinking, both individually and as part of your group discussion in class. Along with the practice cases, summaries, and illustrations, this edition is the definitive guide for your studies in the field of Operations Management.

Pearson, the world's learning company.

Gain a comprehensive understanding of essential operations management principles with this easy to read introduction to the subject

"This textbook provides valuable insight into the essentials of directing, designing, delivering and developing operations. For the times we live in, the addition of ‘responsible operations' at the end of each chapter makes the book an essential text for any operations management course."

Dr Philip Davies, Associate Professor of Operations Management Henley Business School.

Operations may not run the world, but it makes the world run

There has never been a more exciting time to study operations management. Fast and frequent changes to the way goods and services are produced and delivered, as well as an increased focus on the social responsibility of operations, present new opportunities and challenges for the business world. Operations management is critical to the success and survival of organisations everywhere, no matter how large or small.

Essentials of Operations Management, 3rd edition is a concise introduction to the subject and an invaluable resource, ideal for undergraduates in business studies, technical or joint degrees, as well as MBA and postgraduate students. Based on Slack, Brandon-Jones and Burgess's leading Operations Management, it focuses on essential core topics, without compromising the authoritative, clear and highly practical approach that has become the trademark of the authors.

Key features:

Revised and updated to reflect the ever-changing world of operations management. Illustrations-based – rooted real-life practice with a wealth of examples showing ‘Operations in Practice' from a variety of businesses and organisations globally. New ‘Responsible Operations' section in every chapter summarises how the topic touches upon social, ethical and environmental issues. Problems and applications – practical exercises at the end of each chapter allow you to reflect on what you have learnt and test your understanding Balanced and international approach – draws on a wide array of examples from organisations in different sectors and industries from around the globe.

Master the core subject principles of business operations and processes

Operations and Process Management 7th edition is the ultimate text for those wishing to successfully manage business operations, equipping you with the critical and practical tools to manage business operations successfully. A must-read textbook for students who want to embark on a career in the field of operations, it approaches each topic from a managerial perspective, providing a relevant, real-world understanding of the core principles of the subject.

With a range of examples, frameworks and techniques incorporated in each chapter, the book is designed to help you better analyse existing operations and understand ways to deal with operational and process challenges.

Key features:

Updated case studies drawing from a diverse range of industries and organisations from around the globe. New 'Responsible Operations' sections, introduced in all chapters, highlighting the ethical, social and environmental issues associated with operations decisions. A focus on recent developments reflecting the shifting operations environment, including the implications of hybrid working, increased volatility in supply chains, and updated coverage of agile project management. This text is for everyone wanting to understand the nature, principles and practice of operations and process management. It is aimed primarily at students with some management experience or those about to begin their career in management.

Master the core subject principles of business operations and processes

Operations and Process Management 7th edition is the ultimate text for those wishing to successfully manage business operations, equipping you with the critical and practical tools to manage business operations successfully. A must-read textbook for students who want to embark on a career in the field of operations, it approaches each topic from a managerial perspective, providing a relevant, real-world understanding of the core principles of the subject.

With a range of examples, frameworks and techniques incorporated in each chapter, the book is designed to help you better analyse existing operations and understand ways to deal with operational and process challenges.

Key features:

Updated case studies drawing from a diverse range of industries and organisations from around the globe. New 'Responsible Operations' sections, introduced in all chapters, highlighting the ethical, social and environmental issues associated with operations decisions. A focus on recent developments reflecting the shifting operations environment, including the implications of hybrid working, increased volatility in supply chains, and updated coverage of agile project management. This text is for everyone wanting to understand the nature, principles and practice of operations and process management. It is aimed primarily at students with some management experience or those about to begin their career in management.

Discover how operations shape every industry —from AI-driven innovation to the human decisions at its core.

Operations Management, by Nigel Slack, Alistair Brandon-Jones and Nicola Burgess, is a comprehensive and essential guide which gives you the tools to design, deliver, and improve processes so you can boost performance in any organization. Packed with fresh case studies and examples, this edition brings theory to life and helps students connect with the real world of business.

Focused on practical decision-making, this bestselling textbook takes you through the ‘4 Ds’ of Operations management: direction, design, delivery, and development. Real-world ‘Operations in Practice’ examples, short cases, and end-of-chapter case studies show how concepts work whilst worked examples blend quantitative and qualitative analysis.

Whether you are studying for a business degree or building professional skills, you will finish with a confident, real-world toolkit for analysing operations, improving processes, and delivering results. From services to manufacturing, explore how people drive operations—and how operations drive success.

Pair this text with MyLab Management

MyLab is the teaching and learning platform available to support this title. By combining trusted author content with digital tools and a flexible learning experience, MyLab Management personalises learning and assessment to help improve results.

MyLab Management is not included with this title. If you would like to purchase both the physical textbook and MyLab Management (which also comes with the eTextbook), search for:

9781292759456 Slack Operations Management 11th edition ‘MyLab Package’ which consists of:

Print textbook eTextbook MyLab Management

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