Pablo Cortes - Böcker

Consumer out-of-court redress in the European Union is experiencing a significant transformation; indeed the current changes are the most important that have occurred in the history of the EU. This is due to the recent implementation of the Alternative Dispute Resolution (ADR) Directive 2013/11/EU and the Online Dispute Resolution (ODR) Regulation (EU) 2013/524. The Directive ensures the availability of quality ADR schemes and sets information obligations on businesses, and the Regulation enables the resolution of consumer disputes through a pan European ODR platform. The New Regulatory Framework for Consumer Dispute Resolution examines the impact of the new EU law in the field of consumer redress. Part I of the volume examines the new European legal framework and the main methods of consumer redress, including mediation, arbitration, and ombudsman schemes. Part II analyses the implementation of the ADR Directive in nine Member States with very different legal cultures in consumer redress, namely: Belgium, Ireland, Italy, Germany, France, Portugal, Spain, the Netherlands and the UK, as well as the distinct approach taken in the US. Part III evaluates new trends in consumer ADR (CDR) by identifying best practices and looking at future trends in the field. In particular, it offers a vision of the future of CDR which is more than a mere dispute resolution tool, it poses a model on dispute system design for CDR, it examines the challenges of cross-border disputes, it proposes a strategy to promote mediation, and it identifies good practices of CDR and collective redress. The book concludes by calling for the mandatory participation of traders in CDR.

In an era of rapid technological advancement, justice systems around the world stand at the threshold of a profound transformation. Digitalization and artificial intelligence offer unprecedented opportunities to enhance efficiency, broaden access to legal remedies, and bring courts closer to citizens. Yet, as judicial processes become increasingly digitalized and automated, critical questions arise: how can we ensure transparency, fairness, and accountability in online dispute resolution (ODR) and AI-driven systems? What protections must be in place to preserve privacy, uphold fundamental rights, and ensure that technology serves, rather than undermines, the core principles of justice?Positioned at the intersection between technology and justice, Digitalization and Artificial Intelligence in Courts: Opportunities and Challenges explores these questions. The first part of the volume considers strategies for bridging the digital divide, explores the potential for process pluralism, outlines data protection requirements, and emphasizes the necessity of robust cybersecurity frameworks. It also tackles one of the most pressing concerns of the digital era: fostering trust and legal certainty in a virtual justice system. The second part presents a comparative analysis of selected groundbreaking national and cross-border court digitalization initiatives, from England and the United States to China, Pakistan, and the European Union. The final part examines the role of AI in courts, offering a critical reflection on its promises and perils, from algorithmic bias to the controversial concept of "AI judges."Through a rigorous and balanced analysis, the authors map the opportunities and challenges of an increasingly digitalized legal landscape. Essential for legal professionals, policymakers, and scholars, Digitalization and Artificial Intelligence in Courts serves as a fundamental guide to navigating the future of justice systems and technology in the twenty-first century.Includes a foreword by Lord Briggs of Westbourne, Justice of the Supreme Court of the United Kingdom.

A PDF version of this book is available for free in open access via www.tandfebooks.com as well as the OAPEN Library platform, www.oapen.org. It has been made available under a Creative Commons Attribution-Non Commercial-No Derivatives 3.0 license and is part of the OAPEN-UK research project.E-commerce offers immense challenges to traditional dispute resolution methods, as it entails parties often located in different parts of the world making contracts with each other at the click of a mouse. The use of traditional litigation for disputes arising in this forum is often inconvenient, impractical, time-consuming and expensive due to the low value of the transactions and the physical distance between the parties. Thus modern legal systems face a crucial choice: either to adopt traditional dispute resolution methods that have served the legal systems well for hundreds of years or to find new methods which are better suited to a world not anchored in territorial borders. Online Dispute Resolution (ODR), originally an off-shoot of Alternative Dispute Resolution (ADR), takes advantage of the speed and convenience of the Internet, becoming the best, and often the only option for enhancing consumer redress and strengthening their trust in e-commerce. This book provides an in-depth account of the potential of ODR for European consumers, offering a comprehensive and up to date analysis of the development of ODR. It considers the current expansion of ODR and evaluates the challenges posed in its growth. The book proposes the creation of legal standards to close the gap between the potential of ODR services and their actual use, arguing that ODR, if it is to realise its full potential in the resolution of e-commerce disputes and in the enforcement of consumer rights, must be grounded firmly on a European regulatory model.

A PDF version of this book is available for free in open access via www.tandfebooks.com as well as the OAPEN Library platform, www.oapen.org. It has been made available under a Creative Commons Attribution-Non Commercial-No Derivatives 3.0 license and is part of the OAPEN-UK research project.E-commerce offers immense challenges to traditional dispute resolution methods, as it entails parties often located in different parts of the world making contracts with each other at the click of a mouse. The use of traditional litigation for disputes arising in this forum is often inconvenient, impractical, time-consuming and expensive due to the low value of the transactions and the physical distance between the parties. Thus modern legal systems face a crucial choice: either to adopt traditional dispute resolution methods that have served the legal systems well for hundreds of years or to find new methods which are better suited to a world not anchored in territorial borders. Online Dispute Resolution (ODR), originally an off-shoot of Alternative Dispute Resolution (ADR), takes advantage of the speed and convenience of the Internet, becoming the best, and often the only option for enhancing consumer redress and strengthening their trust in e-commerce. This book provides an in-depth account of the potential of ODR for European consumers, offering a comprehensive and up to date analysis of the development of ODR. It considers the current expansion of ODR and evaluates the challenges posed in its growth. The book proposes the creation of legal standards to close the gap between the potential of ODR services and their actual use, arguing that ODR, if it is to realise its full potential in the resolution of e-commerce disputes and in the enforcement of consumer rights, must be grounded firmly on a European regulatory model.

This volume gathers revised papers from the 19th International Conference on Industrial Engineering and Industrial Management and the XXIX Congreso de Ingeniería de Organización (CIO2025), hosted in Seville, Spain. Focused on the themes of Supply Chain Management and Logistics, Operations Research, Modelling and Simulation, and Production Planning and Control, the contributions reflect the conference’s emphasis on data science as a driver of innovation and efficiency in industrial systems. The papers offer a blend of theoretical frameworks and practical applications, addressing optimization, decision-making, and performance improvement across complex production and logistics environments.

This volume gathers revised papers from the 19th International Conference on Industrial Engineering and Industrial Management and the XXIX Congreso de Ingeniería de Organización (CIO2025), hosted in Seville, Spain. Covering a broad spectrum of topics—including Project and Process Management, Industry 5.0, Management Information Systems, Human Resources, Organizational Design, Strategy, Innovation, Circular Economy, Quality Management, and the Sustainable Development Goals (SDGs)—the contributions reflect the evolving priorities of industrial engineering. Additional sections explore Robotics, Service Systems, Product Design, and Education in Industrial Engineering, highlighting interdisciplinary approaches to sustainability, digital transformation, and organizational innovation.