Peter Brooks – författare

The publication embeds ITIL best-practice advice with scenarios derived from practical experience, to illustrate approaches and negotiate possible pitfalls to help deliver successful service management projects. It is a management guide to practical adoption of ITIL principles, complementary to the core publications. Containing practical guidance for internal and external consultants, this book covers all the important techniques you need to collaborate with stakeholders in setting and delivering goals.

Contents Include:

Consultancy methods, and how to apply the right tools for a particular job

Ethical consultancy - good governance and the responsibilities of a consultant

Analysing the enterprise, and how to incorporate corporate vision, policy and objectives into requirements

Using roadmaps and evaluations to build a shared vision with your client

Management techniques: team-building, growing capabilities, delegating and engaging staff effectively

Identifying, analysing and managing requirements, risks, and value in strategy and design

Managing change, resistance, negotiation and politics

Influencing senior management and the board using business cases and portfolios

The importance of communicating effectively

All techniques are illustrated using detailed scenarios based on practical experience covering the whole life of an engagement in a global company and a university.

Adopting Service Governance provides a useful umbrella for a number of frameworks including ITIL®, TOGAF®, COBIT®, ITSM, BSM, Business Analysis, Programme Management, Management of Value, Management of Portfolios and Management of Risk by establishing the top-down governance of an organisation through services. This publication shows how the IT service metaphor enables governance. It shows how ITIL, as a fundamental framework, supports service governance. It also includes references to MoR®, MoV®, MSP® and MoP® where appropriate. Key features: •The purpose of the book is to bring service governance to the attention of boards to encourage the use of ITIL best practice, not just for IT service management but for business service governance

• The publication is intended to be a short and readable guide prescribing how a governing body should be adopted by an organization and how to establish the effectiveness of the adoption

•A complementary title to the ITIL suite.

Adopting Service Governance provides a useful umbrella for a number of frameworks including ITIL®, TOGAF®, COBIT®, ITSM, BSM, Business Analysis, Programme Management, Management of Value, Management of Portfolios and Management of Risk by establishing the top-down governance of an organisation through services. This publication shows how the IT service metaphor enables governance. It shows how ITIL, as a fundamental framework, supports service governance. It also includes references to MoR®, MoV®, MSP® and MoP® where appropriate. Key features: •The purpose of the book is to bring service governance to the attention of boards to encourage the use of ITIL best practice, not just for IT service management but for business service governance

• The publication is intended to be a short and readable guide prescribing how a governing body should be adopted by an organization and how to establish the effectiveness of the adoption

•A complementary title to the ITIL suite.

The publication embeds ITIL best-practice advice with scenarios derived from practical experience, to illustrate approaches and negotiate possible pitfalls to help deliver successful service management projects. It is a management guide to practical adoption of ITIL principles, complementary to the core publications. Containing practical guidance for internal and external consultants, this book covers all the important techniques you need to collaborate with stakeholders in setting and delivering goals.

Contents Include:

Consultancy methods, and how to apply the right tools for a particular job

Ethical consultancy - good governance and the responsibilities of a consultant

Analysing the enterprise, and how to incorporate corporate vision, policy and objectives into requirements

Using roadmaps and evaluations to build a shared vision with your client

Management techniques: team-building, growing capabilities, delegating and engaging staff effectively

Identifying, analysing and managing requirements, risks, and value in strategy and design

Managing change, resistance, negotiation and politics

Influencing senior management and the board using business cases and portfolios

The importance of communicating effectively

All techniques are illustrated using detailed scenarios based on practical experience covering the whole life of an engagement in a global company and a university.