Peter Fettke – författare

The Blockchain Forum and the RPA Forum have in common that they are centered around an emerging and exciting technology. The blockchain is a sophisticated distributed ledger technology, while RPA software allows for mimicking human, repetitive actions. Each of these have the potential to fundamentally change how business processes are being orchestrated and executed in practice.

This book fills a serious gap by providing a conceptual framework for understanding the digital world. This world contains large, heterogeneous systems that have to manage dynamic behavior as well as static items and data. Obviously, new, digital methods are needed to deal with the challenges of the digital world.

This book introduces such a method with Heraklit, an intuitively simple, albeit powerful framework for modeling, communicating, and analyzing computer-integrated systems. It integrates proven methods for composing modules, describing behavior with local cause and effect, and digitally representing real- and imagined-world items, resulting in a comprehensive, expressive, concerted, technically simple, digital modeling method.

This book is structured according to three Heraklit pillars, starting in Part I with the central Heraklit concept of modules, in particular their composition and refinement. Part II covers the second pillar of Heraklit, dynamics, focusing on modules that describe aspects of behavior. Part III focuses on static aspects. In particular, real- and imagined-world items and their symbolic representation are carefully distinguished and related. Together, these three pillars are consolidated in Part IV, integrating all concepts into a powerful formal framework. The book concludes in Part V with a more comprehensive case study of a typical retail business, recommendations on how to start modeling with Heraklit, and useful graphical conventions for the graphical representation of Heraklit models.

Heraklit covers the range from the first informal structuring ideas for a computer-integrated system, through the specification of (business) processes, the contributions of people, organizations, and mechanical devices, up to the construction of software. The book is therefore written for students in areas related to system modeling, system design, and system engineering, as well as for professionals in these fields.

This book constitutes the refereed proceedings of the workshops held at the 43rd International Conference on Conceptual Modeling, ER 2024, which took place in Pittsburgh, PA, USA, during October 28-31, 2024. 

The 22 full papers and 1 short paper included in this book were carefully reviewed and selected from 52 submissions. They stem from the following workshops: 

This book brings together experts from research and practice. It includes the design of innovative Robot Process Automation (RPA) concepts, the discussion of related research fields (e.g., Artificial Intelligence, AI), the evaluation of existing software products, and findings from real-life implementation projects.

Similar to the substitution of physical work in manufacturing (blue collar automation), Robotic Process Automation tries to substitute intellectual work in office and administration processes with software robots (white-collar automation). The starting point for the development of RPA was the observation that – despite the use of process-oriented enterprise systems (such as ERP, CRM and BPM systems) – additional manual activities are still indispensable today. In the RPA approach, these manual activities are learned and automated by software robots, either by defining rules or by observing manual activities.

RPA is related to business process management, machine learning, and artificial intelligence. Tools for RPA originated from dedicated stand-alone software. Today, RPA functionalities are also integrated into elaborated process management suites. From a conceptual perspective, RPA can be structured into input components (sensors in the wide sense), an intelligence center, and output components (actuators in the wide sense). From a strategic perspective, the impact of RPA can be related to the support of existing tasks, the complete substitution of human activities, and the innovation of processes as well as business models.

At present, high expectations are related to the use of RPA in the improvement of software-supported business processes. Manual activities are learned and automated by software robots that interact with existing applications via the presentation layer. In combination with artificial intelligence (AI) as well as innovative interfaces (e. g., voice recognition) RPA creates a novel level of automation for office and administration processes. Its benefit potential reaches a return on investment (ROI) up-to 800% that is documented in various case studies.