Philip McBride - Böcker

Managing Quality will help you understand the role of TQM within your organization and how you can best implement it. The authors show you: *how to understand quality management systems, tools and techniques *how to use them *how to assess the cost of quality *how to promote quality amongst your team members *how to lead and motivate your team *how to measure progress towards total quality.It is based upon the Management Charter Initiative's Occupational Standards for Management NVQs and SVQs at Levels 4 & 5. It is particularly suitable also for managers on Certificate and Diploma in Management programmes, including those accredited by BTEC.

Managing Quality will help you understand the role of TQM within your organization and how you can best implement it. The authors show you: *how to understand quality management systems, tools and techniques *how to use them *how to assess the cost of quality *how to promote quality amongst your team members *how to lead and motivate your team *how to measure progress towards total quality.It is based upon the Management Charter Initiative's Occupational Standards for Management NVQs and SVQs at Levels 4 & 5. It is particularly suitable also for managers on Certificate and Diploma in Management programmes, including those accredited by BTEC.

The Texans from Hood's Texas Brigade and other regiments who fought at Antietam on 16-17 September 1862 described their experiences of the battle in personal diaries, interviews, newspaper articles, letters, and speeches. Their reminiscences provide a fascinating and harrowing account of the battle as they fought the Army of the Potomac. This book collates their writings alongside speeches that were given in the decades after the battle, during the annual reunions of Hood's Brigade Association and the dedication of the Hood's Brigade Monument at the state capital in Austin, Texas. These accounts describe their actions at the East Woods, Dunker's Church and Miller's Cornfield, and other areas during the battle. For the first time ever, their experiences are compiled in Texans at Antietam: A Terrible Clash of Arms, 16-17 September 1862.