Rebecca Dei Mensah – författare

What standards should tourism and hospitality practitioners adhere to? What goes into designing and delivering quality tourism and hospitality services? What management functions are necessary for the maintenance of high service standards? What critical issues confront the tourism industry today? The answers to these questions have been adequately addressed by this book which is indispensable to both students and practitioners of hospitality and tourism. This book provides insights into different segments of the tourism and hospitality industry, management functions, design and delivery of tourism and hospitality services as well as critical issues such as service quality and technological applications.

PRINCIPLES OF HUMAN RESOURCE MANAGEMENTThe second edition of this best-selling textbook Principles of Human Resource Management has been fully revised and updated in line with topical changes in the work environment. It covers essential topics on HRM and provides students with a working knowledge of the subject area. In particular, issues such as work analysis, job design and the changing nature of work, occupational health, safety and wellbeing, employee work life balance have been thoroughly discussed in this edition. The author describes, assesses and evaluates the role and contribution of the HR manager in the contemporary organisation in Ghana and globally. This book is essential for both undergraduate and postgraduate HRM students as well as practitioners and general readers. It compares some HRM issues in Ghana to other countries such as UK, USA and the Czech Republic and draws similarities and differences. Some of the topics discussed are as follows;Overview of Human Resource ManagementEqual Employment Opportunity and HRMSexual Harassment in the Work EnvironmentWork Analysis, Job Design and Human Resource PlanningRecruitment and Selection of EmployeesTips on Job Hunt, CVs, Cover Letters and InterviewsCompensation and Reward SystemsPerformance Management and AppraisalsCareer Planning, Development, and ManagementIndustrial Relations in OrganisationsOccupational Health, Safety and Well-being at the Workplace Work-life Balance a Retention StrategyThe Importance of Leadership, Teamwork, and Communication in OrganisationsIf you are looking for a book that is simple, practical and easy to read, this book offers the combination of all that and more and you will find it very worthwhile.