Refael Hassin - Böcker

Understand the Strategic Behavior in Queueing SystemsRational Queueing provides one of the first unified accounts of the dynamic aspects involved in the strategic behavior in queues. It explores the performance of queueing systems where multiple agents, such as customers, servers, and central managers, all act but often in a noncooperative manner.The book first addresses observable queues and models that assume state-dependent behavior. It then discusses other types of information in queueing systems and compares observable and unobservable variations and incentives for information disclosure. The next several chapters present relevant models for the maximization of individual utilities, social welfare, and profits. After covering queueing networks, from simple parallel servers to general network structures, the author describes models for planned vacations and forced vacations (such as breakdowns). Focusing on supply chain models, he then shows how agents of these models may have different goals yet they all profit when the system operates efficiently. The final chapter allows bounded rationality by lowering the assumption of fully rational agents.

This text focuses on the practical viewpoint of customer behaviour and its effect on the performance of the queueing system. The book's objectives are threefold: It is a comprehensive survey of the literature on equilibrium behavior of customers and servers in queueing systems. The literature is rich and considerable, but lacks continuity. This book should provide continuity and cover some issues that have not been adequately treated. In addition, it will examine the known results of the field, classify them and identify where and how they relate to each other. Finally, it seeks to fill a number of the gaps in the literature with results while explicitly outlining open problems in other areas. With this book, it is the authors' paramount purpose is to motivate further research and to help researchers identify new and interesting open problems.

Other goals are to edit the known results in a unified manner, classify them and identify where and how they relate to each other, and fill in some gaps with new results. we have highlighted the results For each topic covered in the book, that, in our opinion, are the most important.