Richard Gallagher – författare
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24 produkter
24 produkter
Häftad, Engelska, 2018
161 kr
Skickas inom 5-8 vardagar
No one likes to be criticized, but this book teaches the communication skills needed to successfully get the message across while keeping feelings and relationships intact.Drawing from the latest in psychology on how best to connect with others, How to Tell Anyone Anything steers you away from the common mistake of providing feedback by focusing on what’s wrong and shows you instead how to provide clear, constructive positive messages that create real behavior and performance change.You’ll learn how to:be more candid,prioritize relationships,ask important questions,reframe difficult messages,control your emotions,and be graceful when you’re on the receiving end of difficult feedback.Complete with illuminating examples and a unique step-by-step process, How to Tell Anyone Anything gives you powerful insight into how we all react naturally to criticism--and how to transform interactions that might become verbal tugs-of-war into collaborative problem-solving sessions.
Häftad, Engelska, 2018
105 kr
Skickas inom 5-8 vardagar
What to Say to a Porcupine uses the format of Aesop’s fables to illustrate fundamental principles of customer service in a quick and lighthearted way.What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most engaging books on customer service in existence.In this book, you’ll explore how:great service is all about going the extra mile, as learned by a group of rabbits running an express mail delivery service in “By a Hare”;there’s a better way to great your customers, as one grizzly honey-shop owner discovers in “Bear with Me”;and how to handle difficult conversations with customers in a positive, constructive manner, as demonstrated in this book’s titular story “What to Say to a Porcupine.”Each story is followed by a short discussion, illuminating topics ranging from the best tips for building customer relationships to how to motivate a service team. Fun, quick, and constructive, What to Say to a Porcupine provides all customer service professionals with easy-to-remember lessons for delivering superior customer service.
Häftad, Engelska, 2013
180 kr
Skickas inom 5-8 vardagar
The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seasoned service professionals into red alert, and require the communication skills of a crisis counselor. The Customer Service Survival Kit explains how to use the right words to turn volatile scenarios into calm and productive customer encounters. Anyone can learn this delicate art with the book’s blend of clear techniques, lessons from behavioral science, case studies, situation-specific advice, and practice exercises. Readers will discover: • The power of leaning into criticism • Trigger phrases that can make bad situations worse • The secret to helping people feel deeply heard in a crisis • How to use the divide-and-conquer approach to safely deliver bad news • Indispensable problem-solving tools • How to become immune to intimidation • How to wrap up transactions so that customers are happy • And more! Best yet, learning to handle worst-case scenarios has the spillover effect of boosting the skills and confidence needed to deal effectively with ANY customer—the key to radical improvements in every organization.
E-bok
Engelska, 2010867 kr
Läs direkt efter köp
After considering the aging population in developed countries, it has become clear to physicians and public policy administrators that prevention of cancer must play a more important role in national anti-cancer policy than it has in the past. The recent introduction of an HPV vaccine, coupled with discoveries concerning the relationship of H. pylori and cancer has brought the role of infectious agents in cancer into sharp focus in the medical community. While interest in the subject has grown, no single source existed to bring clinicians up-to-date on developments in disease mechanisms, population-based risk assessment and policy considerations in the field of cancer prevention. In this current and comprehensive text the authors review the basic science and clinical implications of individual infectious agents, while going beyond a mere update of the literature to offer insights on the current emerging prevention possibilities. This prevention perspective is what makes this particular text so valuable to researchers, epidemiologists, health care policy makers and oncologists. The discussion is organized to highlight the vital role of primary cancer prevention, and suggest directions for future research, practice and policy.Since HPV continues to be at the center of interest in the arena of infectious agents and cancer, the authors frame the majority of their discussion on this now-famous virus. The sheer volume of literature related to this virus and its many related cancers, and the burgeoning research on the development and implementation of a prophylactic vaccine necessitates a much fuller review of this infectious agent. Therefore, the book is roughly divided into two equal parts: one part devoted to HPV and another part devoted to five other prominent infectious agents in cancer.
Inbunden, Engelska, 2010
1 572 kr
Skickas inom 5-8 vardagar
After considering the aging population in developed countries, it has become clear to physicians and public policy administrators that prevention of cancer must play a more important role in national anti-cancer policy than it has in the past. The recent introduction of an HPV vaccine, coupled with discoveries concerning the relationship of H. pylori and cancer has brought the role of infectious agents in cancer into sharp focus in the medical community. While interest in the subject has grown, no single source existed to bring clinicians up-to-date on developments in disease mechanisms, population-based risk assessment and policy considerations in the field of cancer prevention. In this current and comprehensive text the authors review the basic science and clinical implications of individual infectious agents, while going beyond a mere update of the literature to offer insights on the current emerging prevention possibilities. This prevention perspective is what makes this particular text so valuable to researchers, epidemiologists, health care policy makers and oncologists. The discussion is organized to highlight the vital role of primary cancer prevention, and suggest directions for future research, practice and policy. Since HPV continues to be at the center of interest in the arena of infectious agents and cancer, the authors frame the majority of their discussion on this now-famous virus. The sheer volume of literature related to this virus and its many related cancers, and the burgeoning research on the development and implementation of a prophylactic vaccine necessitates a much fuller review of this infectious agent. Therefore, the book is roughly divided into two equal parts: one part devoted to HPV and another part devoted to five other prominent infectious agents in cancer.
E-bok
PDF, Engelska, 2010867 kr
Läs direkt efter köp
After considering the aging population in developed countries, it has become clear to physicians and public policy administrators that prevention of cancer must play a more important role in national anti-cancer policy than it has in the past. The recent introduction of an HPV vaccine, coupled with discoveries concerning the relationship of H. pylori and cancer has brought the role of infectious agents in cancer into sharp focus in the medical community. While interest in the subject has grown, no single source existed to bring clinicians up-to-date on developments in disease mechanisms, population-based risk assessment and policy considerations in the field of cancer prevention. In this current and comprehensive text the authors review the basic science and clinical implications of individual infectious agents, while going beyond a mere update of the literature to offer insights on the current emerging prevention possibilities. This prevention perspective is what makes this particular text so valuable to researchers, epidemiologists, health care policy makers and oncologists. The discussion is organized to highlight the vital role of primary cancer prevention, and suggest directions for future research, practice and policy. Since HPV continues to be at the center of interest in the arena of infectious agents and cancer, the authors frame the majority of their discussion on this now-famous virus. The sheer volume of literature related to this virus and its many related cancers, and the burgeoning research on the development and implementation of a prophylactic vaccine necessitates a much fuller review of this infectious agent. Therefore, the book is roughly divided into two equal parts: one part devoted to HPV and another part devoted to five other prominent infectious agents in cancer.
E-bok
Engelska, 201075 kr
Läs direkt efter köp
What drives one person to become obsessed with another - someone they may never even have met? And what happens when the obsessions of unbalanced misfits, desperate loners and aggrieved ex-partners spiral out of control? Stalking is on the increase - and it isn't only celebrities who become the targets of irrational individuals. Men and women with everyday jobs who lead ordinary lives can just as easily become someone else's obsession. Each year, hundreds of people fall victim to terrifying harrassment by people they may have never met. Richard Gallagher has researched this disturbing phenomenon to provide a serious investigation into this unsettling but intriguing crime. Featuring interviews with victims, police, psychologists - and those who "stalk stalkers" - he has unearthed accounts of obsession and delusion.
E-bok
Engelska, 200940 kr
Läs direkt efter köp
No one likes to be criticized, but this book teaches the communication skills needed to successfully get the message across while keeping feelings and relationships intact.
Drawing from the latest in psychology on how best to connect with others, How to Tell Anyone Anything steers you away from the common mistake of providing feedback by focusing on what’s wrong and shows you instead how to provide clear, constructive positive messages that create real behavior and performance change.
You’ll learn how to:
be more candid,prioritize relationships,ask important questions,reframe difficult messages,control your emotions,and be graceful when you’re on the receiving end of difficult feedback.Complete with illuminating examples and a unique step-by-step process, How to Tell Anyone Anything gives you powerful insight into how we all react naturally to criticism--and how to transform interactions that might become verbal tugs-of-war into collaborative problem-solving sessions.
E-bok
Engelska, 2013251 kr
Läs direkt efter köp
Issues with customers can send even the most seasoned service professionals into red alert. Discover how to effectively communicate your way out of any difficult spot.
By providing clear techniques, behavioral science insights, case studies, situation-specific advice, and actionable practice exercises, workplace communication expert Richard Gallagher has created a resource that can help anyone master the delicate art of communication.
In The?Customer Service Survival Kit, you’ll find tangible tips and tricks to help you discover:
how to lean into criticism,how to avoid trigger phrases that can make bad situations worse,the secret to helping people feel heard,how to safely deliver bad news,and how to become immune to intimidation--among many other skills.The Customer Service Survival Kit recognizes that the worst customer situations demand more of front-line employees than good intentions and the right attitude. With the help of these valuable insights, lessons, and indispensable problem-solving tools, your organization holds the key to radically improving its customer service reputation.
Häftad, Engelska, 2014
725 kr
Skickas inom 5-8 vardagar
This indispensable manual presents an easy-to-implement intervention with proven effectiveness for children with ADHD in grades 3 to 5. Organizational skills training helps kids develop essential skill sets for organizing school materials, tracking assignments, and completing homework and other tasks successfully. Clinicians are provided with detailed session-by-session instructions and all of the tools needed to implement the program in collaboration with parents and teachers. In a large-size format for easy photocopying, the book includes nearly 100 reproducible handouts and forms. Purchasers also get access to a Web page where they can download and print the reproducible materials.See also the related parent guide from Gallagher et al., The Organized Child: An Effective Program to Maximize Your Kid's Potential/m-/in School and in Life.
E-bok
PDF, Engelska, 2014836 kr
Läs direkt efter köp
This indispensable manual presents an easy-to-implement intervention with proven effectiveness for children with ADHD in grades 3 to 5. Organizational skills training helps kids develop essential skill sets for organizing school materials, tracking assignments, and completing homework and other tasks successfully. Clinicians are provided with detailed session-by-session instructions and all of the tools needed to implement the program in collaboration with parents and teachers. In a large-size format for easy photocopying, the book includes nearly 100 reproducible handouts and forms. Purchasers also get access to a Web page where they can download and print the reproducible materials. See also the related parent guide from Gallagher et al., The Organized Child: An Effective Program to Maximize Your Kid's Potential/m-/in School and in Life.
Häftad, Engelska, 2018
188 kr
Skickas
Are you sick of nagging your child to write down homework assignments? Is his or her backpack a black hole that eats up papers, books, and gym clothes? Organizational skills problems aren't just frustrating--they get in the way of school success and wreak havoc at home. Fortunately, help is at hand. This unique resource stands out from other books because it is based on a scientifically tested program that works. Learn how you can teach your 7- to 13-year-old specific skills to:*Organize school materials and toys.*Track assignments.*Improve time management and planning.*Overcome brain "Glitches"--mischievous creatures that trip kids up.*Create and follow effective routines.Concrete examples, tips for strategically using praise and rewards, and practical tools (you can download and print additional copies as needed) help you implement each step of the program. Maximizing your kid's potential starts now--here's how.A Greater Good Favorite Parenting Book of 2018Mental health professionals, see also the related intervention manual from Gallagher et al., Organizational Skills Training for Children with ADHD: An Empirically Supported Treatment.
Inbunden, Engelska, 2018
630 kr
Skickas inom 5-8 vardagar
Are you sick of nagging your child to write down homework assignments? Is his or her backpack a black hole that eats up papers, books, and gym clothes? Organizational skills problems aren't just frustrating--they get in the way of school success and wreak havoc at home. Fortunately, help is at hand. This unique resource stands out from other books because it is based on a scientifically tested program that works. Learn how you can teach your 7- to 13-year-old specific skills to:*Organize school materials and toys.*Track assignments.*Improve time management and planning.*Overcome brain "Glitches"--mischievous creatures that trip kids up.*Create and follow effective routines.Concrete examples, tips for strategically using praise and rewards, and practical tools (you can download and print additional copies as needed) help you implement each step of the program. Maximizing your kid's potential starts now--here's how.A Greater Good Favorite Parenting Book of 2018Mental health professionals, see also the related intervention manual from Gallagher et al., Organizational Skills Training for Children with ADHD: An Empirically Supported Treatment.
E-bok
PDF, Engelska, 2018181 kr
Läs direkt efter köp
Are you sick of nagging your child to write down homework assignments? Is his or her backpack a black hole that eats up papers, books, and gym clothes? Organizational skills problems aren't just frustrating--they get in the way of school success and wreak havoc at home. Fortunately, help is at hand. This unique resource stands out from other books because it is based on a scientifically tested program that works. Learn how you can teach your 7- to 13-year-old specific skills to: *Organize school materials and toys. *Track assignments. *Improve time management and planning. *Overcome brain "Glitches"--mischievous creatures that trip kids up. *Create and follow effective routines. Concrete examples, tips for strategically using praise and rewards, and practical tools (you can download and print additional copies as needed) help you implement each step of the program. Maximizing your kid's potential starts now--here's how. A Greater Good Favorite Parenting Book of 2018 Mental health professionals, see also the related intervention manual from Gallagher et al., Organizational Skills Training for Children with ADHD: An Empirically Supported Treatment.
E-bok
Engelska, 2018181 kr
Läs direkt efter köp
Are you sick of nagging your child to write down homework assignments? Is his or her backpack a black hole that eats up papers, books, and gym clothes? Organizational skills problems aren't just frustrating--they get in the way of school success and wreak havoc at home. Fortunately, help is at hand. This unique resource stands out from other books because it is based on a scientifically tested program that works. Learn how you can teach your 7- to 13-year-old specific skills to: *Organize school materials and toys. *Track assignments. *Improve time management and planning. *Overcome brain "Glitches"--mischievous creatures that trip kids up. *Create and follow effective routines. Concrete examples, tips for strategically using praise and rewards, and practical tools (you can download and print additional copies as needed) help you implement each step of the program. Maximizing your kid's potential starts now--here's how. A Greater Good Favorite Parenting Book of 2018 Mental health professionals, see also the related intervention manual from Gallagher et al., Organizational Skills Training for Children with ADHD: An Empirically Supported Treatment.
Inbunden, Engelska, 2021
186 kr
Skickas inom 5-8 vardagar
Häftad, Engelska, 2021
113 kr
Skickas inom 5-8 vardagar
Inbunden, Engelska, 2023
1 346 kr
Skickas inom 10-15 vardagar
This book presents extensive research into the cinematic representation of the British-identifying Protestant, unionist and loyalist community in Northern Ireland and is the first time such comprehensive analysis has been produced. Gallagher’s research traces the history of the community’s representation in cinema from the emergence of depictions of both nationalist and unionist communities in social-realist dramas in 1980s British and Irish cinema to today, through periods such as those focused on violent paramilitaries in the 1990s and irreverent comedy after the Northern Ireland peace process. The book addresses the perception that the Irish nationalist community has been depicted more frequently and favourably than unionism in films about the period of conflict known as “The Troubles”. Often argued to be the result of an Irish nationalist bias within Hollywood, Gallagher argues that there are other inherent and systemic reasons for this cinematic deficit.
E-bok
Engelska, 20231 730 kr
Läs direkt efter köp
This book presents extensive research into the cinematic representation of the British-identifying Protestant, unionist and loyalist community in Northern Ireland and is the first time such comprehensive analysis has been produced. Gallagher’s research traces the history of the community’s representation in cinema from the emergence of depictions of both nationalist and unionist communities in social-realist dramas in 1980s British and Irish cinema to today, through periods such as those focused on violent paramilitaries in the 1990s and irreverent comedy after the Northern Ireland peace process. The book addresses the perception that the Irish nationalist community has been depicted more frequently and favourably than unionism in films about the period of conflict known as “The Troubles”. Often argued to be the result of an Irish nationalist bias within Hollywood, Gallagher argues that there are other inherent and systemic reasons for this cinematic deficit.
Engelska, 2023
644 kr
Skickas inom 5-8 vardagar
Häftad, Engelska, 2024
1 346 kr
Skickas inom 10-15 vardagar
This book presents extensive research into the cinematic representation of the British-identifying Protestant, unionist and loyalist community in Northern Ireland and is the first time such comprehensive analysis has been produced. Gallagher’s research traces the history of the community’s representation in cinema from the emergence of depictions of both nationalist and unionist communities in social-realist dramas in 1980s British and Irish cinema to today, through periods such as those focused on violent paramilitaries in the 1990s and irreverent comedy after the Northern Ireland peace process. The book addresses the perception that the Irish nationalist community has been depicted more frequently and favourably than unionism in films about the period of conflict known as “The Troubles”. Often argued to be the result of an Irish nationalist bias within Hollywood, Gallagher argues that there are other inherent and systemic reasons for this cinematic deficit.
E-bok
Spanska, 2022118 kr
Läs direkt efter köp
Mis 25 años como psiquiatra investigando posesiones, ataques diabólicos y lo paranormal. El exitoso psiquiatra neoyorquino Richard Gallagher era escéptico, y no obstante se sintió intrigado cuando un sacerdote católico de creencias bien arraigadas y no creyente en sandeces le pidió que examinara a una mujer para un posible exorcismo. Tras examinarla, Gallagher concluyó que no se trataba de una psicosis. Era, en su estimación científica, lo que sólo puede describirse como habilidad paranormal. La mujer estaba mentalmente alterada: estaba poseída. Este caso destacable fue el primero de muchos que Gallagher encontraría. Buscado hasta hoy en día por líderes de todas las religiones ministros, sacerdotes, rabinos e imanes, Gallagher ha pasado un cuarto de siglo estudiando la actividad demoníaca y los exorcismos a lo largo de la historia, y ha presenciado más casos que ningún otro psiquiatra del mundo. En este inquietante y fascinante libro, Gallagher relata por primera vez sus casos más famosos, incluyendo: Un profesional que afirmaba que su madre espiritista le había «asignado» un espíritu que «se volvió contra ella». - Una pequeña mujer de unos 40 kilos que lanzó a través de la sala a un diácono luterano de casi 90 kilos ante el horror de los presentes. - Y «Julia», la llamada reina satánica y autodescrita como bruja, quien presentó el caso más tormentoso, una posesión de las que se ve «una en un siglo». Yendo más allá de las películas y las novelas, Enemigos demoníacos te llevará a lo más profundo de este oculto mundo, compartiendo estas historias vitales de posesión diabólica.
Häftad, Engelska, 2025
213 kr
Skickas inom 3-6 vardagar
Get ready to let go of anxietyWhen anxiety strikes, there are proven tools to help you keep calm and manage your feelings—but they only work if you’re in the habit of using them. This journal shows you how to build that habit, with therapeutic exercises and guidance that make working through anxiety easier.A 7-week plan—Each week you’ll focus on a different aspect of anxiety, how it affects you, and simple ways to work through it—like noticing your anxiety triggers, practicing mindfulness, and facing your fears.Expert advice—Find advice and reassurance from therapist Richard Gallagher, who specializes in treating anxiety disorders.Positive change—As you record your thoughts, read encouraging affirmations, and practice each technique, you’ll learn to stop anxiety before it starts.Prepare for a more positive mindset with this hands-on anxiety journal.
Häftad, Spanska, 2023
223 kr
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