Richard Gallagher – författare

No one likes to be criticized, but this book teaches the communication skills needed to successfully get the message across while keeping feelings and relationships intact.

Drawing from the latest in psychology on how best to connect with others, How to Tell Anyone Anything steers you away from the common mistake of providing feedback by focusing on what’s wrong and shows you instead how to provide clear, constructive positive messages that create real behavior and performance change.

You’ll learn how to:

Complete with illuminating examples and a unique step-by-step process, How to Tell Anyone Anything gives you powerful insight into how we all react naturally to criticism--and how to transform interactions that might become verbal tugs-of-war into collaborative problem-solving sessions.

Issues with customers can send even the most seasoned service professionals into red alert. Discover how to effectively communicate your way out of any difficult spot.

By providing clear techniques, behavioral science insights, case studies, situation-specific advice, and actionable practice exercises, workplace communication expert Richard Gallagher has created a resource that can help anyone master the delicate art of communication.

In The?Customer Service Survival Kit, you’ll find tangible tips and tricks to help you discover:

The Customer Service Survival Kit recognizes that the worst customer situations demand more of front-line employees than good intentions and the right attitude. With the help of these valuable insights, lessons, and indispensable problem-solving tools, your organization holds the key to radically improving its customer service reputation.

This book presents extensive research into the cinematic representation of the British-identifying Protestant, unionist and loyalist community in Northern Ireland and is the first time such comprehensive analysis has been produced. Gallagher’s research traces the history of the community’s representation in cinema from the emergence of depictions of both nationalist and unionist communities in social-realist dramas in 1980s British and Irish cinema to today, through periods such as those focused on violent paramilitaries in the 1990s and irreverent comedy after the Northern Ireland peace process. The book addresses the perception that the Irish nationalist community has been depicted more frequently and favourably than unionism in films about the period of conflict known as “The Troubles”. Often argued to be the result of an Irish nationalist bias within Hollywood, Gallagher argues that there are other inherent and systemic reasons for this cinematic deficit.