Rob Markey – författare

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1 produkter

1. 

   The Ultimate Question 2.0:

   How Net Promoter Companies Thrive in a Customer-Driven World

   Av Rob Markey, Fred Reichheld

   E-bok, 2018

   68 kr

   Lägg i varukorg

   In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company''s future: "Would you recommend us to a friend?" By asking customers this question, you identify detractors, who sully your firm''s reputation and readily switch to …